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Technical Support Associate Jobs in Clarkston, MI

FastTek

EV Technical service Agent

Warren, MI · Remote

This position reports to the Energy Customer Support Ops Lead. Key Responsibilities: Technical ... Associate/Trade degree in related space and or four years of equivalent experience (electrical)

Vartek Services Inc

IT Support Specialist

Flint, MI

$21 - $23/hr

... technical support to teachers, staff, and students. Essential Functions * Provide on-site desktop ... Associate's degree; bachelor's degree preferred * 0-2 years experience Certifications * A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Clarkston, MI

Technical Support Associate information

See Clarkston, MI salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for technical support associate in Clarkston, MI is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Clarkston, MI look for? The top searched job categories for Technical Support Associate jobs in Clarkston, MI are:
What cities near Clarkston, MI are hiring for Technical Support Associate jobs? Cities near Clarkston, MI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Clarkston, MI as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,501 per year, or $25.2 per hour.
Technical Support specialist

Technical Support specialist

INA Solution Inc

Rochester, MI • On-site

Full-time

Posted 17 days ago

Job description

Job Title: Technical Support Specialist

Location:  Rochester Hills, MI 
Job Type: Full-Time

Job Summary

We are seeking a customer-focused Technical Support Specialist to provide technical assistance and support to end users. The ideal candidate will troubleshoot hardware, software, and network issues, resolve help desk tickets, and ensure timely resolution of IT-related problems while delivering excellent customer service.

Key Responsibilities
  • Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
  • Diagnose and resolve hardware, software, operating system, and network issues.
  • Install, configure, and maintain Windows operating systems and Microsoft 365 applications.
  • Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk).
  • Support user account administration, including Active Directory and Microsoft 365.
  • Configure and support mobile devices using Mobile Device Management (MDM) solutions.
  • Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.
  • Set up and deploy new computers, laptops, and IT equipment.
  • Document troubleshooting steps, solutions, and technical procedures.
  • Escalate complex issues to senior IT staff when necessary.
  • Provide outstanding customer service and communicate technical concepts to non-technical users.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2+ years of IT Help Desk or Technical Support experience.
  • Strong knowledge of Windows 10/11 and Microsoft 365.
  • Experience with Active Directory and user account management.
  • Familiarity with help desk ticketing systems.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience supporting desktop hardware, laptops, printers, and mobile devices.
  • Excellent troubleshooting and problem-solving skills.
  • Strong verbal and written communication skills.