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Technical Support Associate Jobs in Clarkston, MI

Xerox

Docucare Associate

Detroit, MI · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... technical support. * Travelling to different client locations * Promotes knowledge sharing and acts ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

UTEC

IT Technician

Troy, MI

$30K - $50K/yr

Associate's Degree in Computer Science or a related field (or equivalent experience). * 2-4 years of IT customer service experience with a focus on providing technical support. * A strong working ...

OneStream Software

Associate SysOps Engineer

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Associate SysOps Engineer position supports the operations and high availability of our ... This role also helps field technical escalations from customer support. In this role, you are ...

New

OneStream Software

Associate SysOps Engineer

Birmingham, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Associate SysOps Engineer position supports the operations and high availability of our ... This role also helps field technical escalations from customer support. In this role, you are ...

New

System One

R&D Technical Assistant

Madison Heights, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Conducts laboratory support functions such as stocking and distributing supplies and equipment ... High School diploma with significant experience or two-year Associate's degree. * Ability to ...

System One

R&D Technical Assistant

Madison Heights, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Conducts laboratory support functions such as stocking and distributing supplies and equipment ... High School diploma with significant experience or two-year Associate's degree. * Ability to ...

System One

R&D Technical Assistant

Madison Heights, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Conducts laboratory support functions such as stocking and distributing supplies and equipment ... High School diploma with significant experience or two-year Associate's degree. * Ability to ...

System One

R&D Technical Assistant

Madison Heights, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Conducts laboratory support functions such as stocking and distributing supplies and equipment ... High School diploma with significant experience or two-year Associate's degree. * Ability to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Clarkston, MI

Technical Support Associate information

See Clarkston, MI salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Clarkston, MI is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.02 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Clarkston, MI are hiring for Technical Support Associate jobs?

Cities near Clarkston, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Clarkston, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,501 per year, or $25.2 per hour.

Docucare Associate

Xerox

Detroit, MI • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

102nd of 157 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.


This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

  • Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
  • Supporting the achievement of productivity improvements.
  • Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities:
  • Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
  • Travelling to different client locations
  • Promotes knowledge sharing and acts as a mentor/coach.
  • Educates and trains client groups on equipment usage and functions.
  • Maintains clean and tidy devices and safe work environment.
  • Logs of all activities including on-site parts inventory and replenishment of consumables.
  • Ensures SLA is achieved, and customer requirements are met and exceeded.
  • Commits to maintaining skill set through personal development and training.

Skills and Qualifications:
  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective.
  • Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
  • Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures.
  • Eager to learn technologies surrounding print production and finishing equipment.
  • Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:
  • Excelling in customer-facing service delivery role.
  • Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
  • Demonstrates a proactive approach to work with initiative and drive.
  • Exhibits good technical and/or electrical aptitude.

Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

 

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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