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Technical Support Associate Jobs in Holland, MI (NOW HIRING)

Vibration Research

Technical Sales Associate

Jenison, MI · On-site

$20 - $25/hr

Grow into sales support for our application engineers on weekly calls to existing and future customer sites across the country A successful Technical Sales Associate will have: * High School Diploma ...

VCA Animal Hospitals

Veterinary Technician

Allendale, MI · On-site

$21 - $28/hr

Dedicated onboarding and development support * Associate-led equity, inclusion, and diversity ... or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Holland, MI

Technical Support Associate information

See Holland, MI salary details

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How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Holland, MI is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.19 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Holland, MI?

The most popular types of Technical Support jobs in Holland, MI are:

What job categories do people searching Technical Support Associate jobs in Holland, MI look for?

The top searched job categories for Technical Support Associate jobs in Holland, MI are:

What cities near Holland, MI are hiring for Technical Support Associate jobs?

Cities near Holland, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Sales Associate

Vibration Research

Jenison, MI • On-site

$20 - $25/hr

Other

Re-posted 6 days ago

Key responsibilities

  • Respond to customer emails and phone calls to address technical issues.

  • Manage and document customer service requests, ensuring timely resolution and follow-up.

  • Collaborate with the sales team to provide technical answers, relay customer information, and support sales activities.

Job description

Do you enjoy solving problems, technically minded, enjoy helping others, and customer service?  Do you have a goal to be in sales but want to understand the product first?  Vibration Research is looking for a Technical Sales Associate to help with our customer focused, innovative company! This position will help resolve customer issues and help our team to continually make our products better.  It is a perfect opportunity to further develop your customer service skills along with gaining in depth knowledge of our products.


Vibration Research designs and manufactures leading edge vibration control systems for electrodynamic and servohydraulic shakers, as well as portable dynamic signal analyzers.


Since 1995, Vibration Research has become the leader and innovator in the field of vibration control. Our success is based on reliable, user friendly software packages for vibration control. Having built a reputation for quality and superior performance, we continue to focus on this objective as the foundation of everything we do. Vibration Research is a global, family-owned corporation based right here in West Michigan.  We work out of a new, modern location in Jenison and treat our team of talented and passionate employees very generously. 


As a Technical Sales Associate, your goal is to efficiently resolve customer questions and issues through effective troubleshooting techniques.  To accomplish this, you will be responsible for:

  • Responding quickly to customer emails/phone calls to address technical issues
  • Ensuring customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
  • Assist to provide customers with proposals, cost estimates and quotes
  • Work with our sales team to anticipate future customer needs/desires and translate those needs/desires to the VR team
  • Tracking and reporting out customer requests and complaints on VR product features (both hardware and software) to help us as we remain dedicated to innovation
  • Maintaining historical records by documenting hardware and software issues as they relate to specific hardware and software products and revisions.
  • Relaying pertinent customer information and opportunities to the sales team
  • Collaborating with the sales team to provide answers to technical questions
  • Grow into sales support for our application engineers on weekly calls to existing and future customer sites across the country

A successful Technical Sales Associate will have:

  • High School Diploma or GED equivalent
  • Bachelor’s Degree in Business, Sales, Marketing, IT, or Engineering - preferred
  • At least 1 year of Customer Service experience
  • Engineering, IT or Similar technical background - strongly preferred
  • Experience in Salesforce or similar CRM – preferred
  • A strong interest in the technical aspects of our products with the desire and aptitude to learn how to use them in various environments - required
  • Ability to act decisively and take ownership of open issues
  • Problem-solving skills
  • Ability to present technical information
  • Desire to develop and improve processes
  • Ability to identify and document software issues
  • Exceptional communication skills – in addition to basic verbal and written, must also have exceptional listening skills
  • Strong self-awareness – must have ability to communicate in a way that is empathic, engaging and professional
  • Patience, patience, and more patience
  • Computer literacy - specifically with Excel, PowerPoint and Salesforce


If you believe you have the capabilities and competencies to help our customers maximize their use of our products, we want to talk to you.  Please submit a resume today!  For more information on Vibration Research, please visit us at https://vibrationresearch.com/