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Technical Support Associate Jobs in Freeland, MI

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user ... One (1) to two (2) years experience providing technical support on common computer hardware and ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Freeland, MI

Technical Support Associate information

See Freeland, MI salary details

$9

$21

$48

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Freeland, MI is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Freeland, MI are hiring for Technical Support Associate jobs? Cities near Freeland, MI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Freeland, MI as of June 2026, with employment types broken down into 78% Full Time, 8% Part Time, and 14% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,942 per year, or $21.1 per hour.

Program Support Aide - Jerome Preschool

Saginaw Intermediate School District

Saginaw, MI • On-site

$15.21/hr

Full-time

Re-posted 15 days ago

Job description

Program Support Aide - Jerome Preschool
REPORTS TO: Principal
A. GENERAL SUMMARY OF THE POSITION
This position works as a part of a team to assist in activities in all areas of the program, building, classroom and kitchen and/or to serve as individualization assistant as needed. The position may be reassigned to various classrooms/centers as deemed necessary for program operations. This position may receive content area technical support and training from the Lead Teacher/Teacher, Associate or Education Coordinators.
B. DUTIES AND RESPONSIBILITIES OF THE POSITION
Duties of the position are described in major functional areas listed below. Additional duties may be assigned.
Professional Development
  • Attends all required training and workshops, including on-line training and cluster meetings as required by Head Start and State Licensing.
  • Remains up-to-date on information that pertains to the needs of the children in the program including Head Start Performance Standards, Michigan child care licensing regulations and other applicable regulations and practices.
  • Keeps up to date on Developmentally Appropriate Practice
  • Maintains knowledge of the regulations associated with prevention of occupational disease and injury, including the exercise of universal precautions and the prevention of contamination.
  • Is able to work with children at all levels of development.
  • Maintains professional certification that employee was hired in with or obtained to meet Head Start and ISD standards.
  • Successfully completes and maintains Basic First Aid, CPR certification and licensing required training.
  • Actively participates in opportunities for continuous professional development.

Preschool Program Implementation
Classroom Aide
  • Assists classroom staff in all classroom activities including implementation of lesson plans, field trips, Outdoor activities, meal times and transportation.
  • Assists in developing materials and providing activities related to the cultural background of the children and families served.
  • Helps supervise at mealtime, eating with the children to encourage good nutrition and proper social skills.
  • Helps keep the classroom and its contents clean and orderly, helping to maintain a safe, healthy learning environment.
  • Assists in keeping learning environments safe from hazards, free from clutter, and allows for visibility of children; by utilizing the Daily Health and Safety Checklist.
  • Assists the teacher in any aspect of the program as the need arises.
  • Serves as a substitute in the absence of the teacher or associate teacher.
  • Participates in the screening, assessment, observation and documentation of children.
  • Works in a diverse environment with children and families of various developmental levels and needs.
  • Fosters self-esteem, self-direction, self-control and school readiness skills with preschool children by using positive methods and modeling and participating in curriculum development and curriculum.
  • Participates in recruitment activities.

Custodial Aide Services
  • Empties trash or garbage containers if needed before the custodian or janitor services.
  • Sanitizes surfaces, picks up and puts away materials in the classroom or kitchen in order to maintain a safe and organized environment.
  • Serves as custodian in the absence of the regular custodian as required.

Kitchen Aide
  • Completes routine kitchen/food service area/food chores as assigned.
  • Prepares necessary food and serving items or service prior to or after use.
  • Participates in kitchen clean up, inventory and other kitchen tasks as required.
  • Completes Food Service paper work as needed.

Bus Aide
  • Completes Bus Aide paperwork as necessary.
  • Rides the bus and buckles children into the seats.
  • Assists with children getting on and off the bus.
  • Make sure that students are safe while riding the bus.

C. KNOWLEDGE AND ABILITIES
  • Knowledge of the basics of working with children birth to five.
  • Knowledge of Active Supervision strategies to keep children safe by: Set up the environment to be able to see children around the room at all times, Position yourself to see and hear all children in your care, Count and Use Face to Name while transitioning in and out of the classroom, Listen for potential danger, Anticipate children's behavior to predict what the child will do next, and Engage and Redirect to assist the children and help solve problems.
  • The ability to maintain strict confidentiality with respect to Head Start children, families, and staff in accordance with established policies, procedures, and other legal requirements i.e., FERPA, HIPAA.
  • Knowledge of the purpose of Head Start/Early Head Start Programs.
  • Knowledge of basic food preparation, serving and sanitation practices.
  • Basic computer knowledge of Word and Excel.
  • Ability to access e-mail and the willingness to learn new programs as needed.
  • Ability to read and follow program procedures and e-mails daily.
  • Ability to follow directions and take initiative. .
  • Ability to work in diverse environments.
  • Ability to work with children with disabilities.
  • Ability to respect and respond appropriately to the culture, language, values and family structures of each family served.
  • Ability to support family safety and health.
  • Ability to engage in mutually respectful goal-oriented partnerships with families to promote parent-child relationships and family well-being.
  • Ability to enhance the parent-child relationship and support parents' role as the first and life-long educators of their children.
  • Ability to act as a member of a comprehensive services team so that family service activities are coordinated and integrated throughout the program.
  • Knowledge of state and federal regulations pertaining to child abuse and neglect reporting and child care licensing requirements.

D. PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Noise level in the work environment may be moderate to loud.
  • Work is typically performed in a classroom; kitchen and some office work may be required.
  • Travel by car, bus, airplane or train may be required for attendance at conferences, meetings or other duties at distant locations, in and out of state. In some cases overnight travel may be required.
  • Some evenings and weekend work may occasionally be required for events such as home visits, parent teacher conferences, Parent Club meetings, community and social events, and for providing child care outside of regular work hours for scheduled events.

This position works in a preschool classroom with child size furniture and seating. The position requires, sitting in child sized chairs and on the floor; adverse driving conditions; bending; stretching; extended sitting; extended standing; extended walking; stair climbing; kneeling; crouching; reaching; fine and gross motor skills; coordination of hands-fine and gross; eye/hand/foot coordination; visual memory and discrimination; auditory memory and discrimination; reading and writing ability; judgment; simple and complex decision making; and lifting up to 75 pounds. This position is covered by the OSHA Final Rule Blood borne Pathogens Act, Category A, with potential for exposure to communicable disease and pests such as head lice. This position is a mandated reporter of child abuse/neglect and must have a Department of Human Services child abuse and neglect clearance.
Personal qualifications require emotional maturity, willingness to cooperate with the aims of the program, respect for children and adults, flexibility, patience, good personal hygiene and physical and mental health which does not interfere with responsibilities. Also education or experience in collaborating with parents in the education of their children.
E. EDUCATION AND EXPERIENCE
The minimum requirement is that the individual be 18 years of age. Individuals must have a high school diploma or G.E.D. Some past experience working with preschool children is preferred. Must be willing and able to obtain Basic First Aid and CPR Certification and maintain certification. Acceptable tuberculosis and drug screening results, a clear criminal records check and an initial health exam are required post job offer and prior to employment. Current and former Head Start employees, students and parents will receive preference for employment vacancies for which they are qualified. Obtain within 2 years of being notified if current or within 2 years of date of hire if new employee and/or maintain CDA credential.
SISD - Saginaw County Head Start is a customer-driven, family friendly program. As such, all staff must value and be committed to the highest levels of professionalism, cooperation, teamwork and tolerance; this includes working well with families, children, co-workers, supervisors and the greater community.
NOTICE OF NONDISCRIMINATION
Saginaw Intermediate School District does not discriminate on the basis of race, color, religion, sexual orientation, gender and gender identity, disability, age, or national origin in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Executive Director of Human Resources
Saginaw Intermediate School District
3933 Barnard Road
Saginaw, MI 48603
Telephone: (989) 799-4733

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