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Technical Support Associate Jobs in Jackson, MI (NOW HIRING)

Retail Channel Sales Assoc

Jackson, MI

$14 - $16.25/hr

The Associate and the team will help to drive new growth in support of sales and operations. The ... technical support for dealer yards and builders across the SBP footprint. This role will have a ...

Counter Sales Associate I

Howell, MI · On-site

$15 - $18.75/hr

The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working ...

Counter Sales Associate I

Howell, MI

$15 - $18.75/hr

Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...

Counter Sales Associate I

Howell, MI · On-site

$15 - $18.75/hr

Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...

Associate Process Engineer (12-Month Temporary Assignment with Potential for Full-Time Hire) Mason ... Analyze and document test results and technical findings * Support sustainable product initiatives ...

Associate Process Engineer (12-Month Temporary Assignment with Potential for Full-Time Hire) Mason ... Analyze and document test results and technical findings * Support sustainable product initiatives ...

Associate Process Engineer (12-Month Temporary Assignment with Potential for Full-Time Hire) Mason ... Analyze and document test results and technical findings * Support sustainable product initiatives ...

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Technical Support Associate information

See Jackson, MI salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Jackson, MI is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are popular job titles related to Technical Support Associate jobs in Jackson, MI?

For Technical Support Associate jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Jackson, MI look for?

The top searched job categories for Technical Support Associate jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Technical Support Associate jobs?

Cities near Jackson, MI with the most Technical Support Associate job openings:

Retail Channel Sales Assoc

Amerhart, Ltd

Jackson, MI

$14 - $16.25/hr

Full-time

Posted 11 days ago


Job description

Amerhart, an SBP Brand, is currently looking for a Retail Channel Sales Associate to join our VALUES based organization. The Retail Channel Sales Associate will be based out of the Jackson and Traverse City, MI area and report to the Sales Manager in our Jackson and Traverse City, MI branch and will create demand for products in the Retail Dealer Channel. The Associate and the team will help to drive new growth in support of sales and operations. The ability to understand our business will be a major key to success in the role. We will provide an opportunity to collaborate, partner and take initiative.

The Associate will prospect and generate new business, cold call on new opportunities to meet and exceed revenue goals. There will also be an opportunity to conduct training, host in store tabletop displays and offer technical support for dealer yards and builders across the SBP footprint.

This role will have a visible presence with Pro Desk teams and key location team members.

Duties/Responsibilities:

• Provide Samples, Literature, product training and display materials as needed

• Prepare and deliver sales proposals/presentations and follow up with key decision makers

• Calling on Pro Desk at retail locations on a consistent basis

• Call on key customer Outside Sale Reps that sell and quote larger projects

• Track open Home Depot Quote leads and give feedback to Sales Manager

• Communicate with the Inside Sales, Sales and Branch Manager as needed.

• Weekly updates with Sales Manager on what has transpired in the territory with key store targets.

• Provide in store training and attend trade shows.

• Basic Knowledge of Building Material Take Off systems and Process

Required credentials:

• Minimum 2 Years Sales and or Customer Service Experience

• Preferred Basic Building Materials or Construction Knowledge

• College degree preferred, but relevant work experience may be considered.

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

  • Medical, Dental, Vision given on the 1st of the month following 30 days of employment
  • Company-Paid Life Insurance & Disability
  • 401(k) with Company Match
  • Company-Paid Time Off
  • Paid Holidays & Floating Holidays
  • PLUS, ADDITIONAL PERKS!

Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.