Technical Support Associate Jobs in Jackson, MI (NOW HIRING)

The Technical Training & Process Specialist is responsible for supporting the development, accuracy, and continuous improvement of work instructions, process documentation, and technical training materials. This role partners closely with operations, engineering, and training teams to ensure alignment between documented processes, training programs, and actual work performed on the production floor.

This position plays a key role in advancing the organization's technical training initiatives by ensuring documentation is clear, standardized, and effective in supporting employee development and operational excellence.

Key Responsibilities

• Review, audit, and maintain work instructions, standard operating procedures (SOPs), and process documentation for accuracy, clarity, and usability
• Partner with supervisors, Manufacturing/Process Engineers, and trainers to validate processes on the shop floor
• Identify gaps, inconsistencies, or improvement opportunities and recommend updates to processes and documentation
• Support the development and continuous improvement of technical training materials, job aids, and visual work instructions
• Align documentation with the organization's Train-the-Trainer program and training standards
• Assist in standardizing processes across departments to promote consistency, quality initiatives, and continuous improvements
• Maintain version control and document management systems to ensure current and accurate information is accessible
• Participate in training initiatives, onboarding support, and growth of manufacturing operations
• Support safety initiatives by ensuring processes and instructions reflect current safety requirements and best practices

Qualifications

Education & Experience:

• Associate's or Bachelor's degree in a related field (HR, Business, Engineering, or Technical discipline) preferred
• 2-5 years of experience in manufacturing, training, quality, or process improvement environments
• Experience working with work instructions, SOPs, or technical documentation strongly preferred

Skills & Competencies:

• Strong attention to detail with the ability to translate complex processes into clear, usable instructions
• Ability to work cross-functionally with operations, engineering, and leadership teams
• Solid understanding of manufacturing processes and shop floor operations
• Effective communication skills, both written and verbal
• Ability to observe processes, ask questions, and challenge inconsistencies constructively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with document control systems a plus

Core Behaviors (Aligned with Company Values)

• Takes action to get things done
• Works well with others across functions and levels
• Owns the work and ensures accuracy and follow-through
• Focuses on the customer by improving quality and consistency
• Communicates effectively through clear, concise documentation
• Committed to personal improvement and continuous learning

Working Conditions

• Regular presence on the production floor required
• May involve standing, walking, and observing operations for extended periods
• Occasional off-shift support may be needed to observe alternate processes

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 

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