Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... with associates at all levels and resolve issues via chat, email, and in person • Working ...
Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... with associates at all levels and resolve issues via chat, email, and in person • Working ...
Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... with associates at all levels and resolve issues via chat, email, and in person • Working ...
Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... with associates at all levels and resolve issues via chat, email, and in person • Working ...
Support the development and continuous improvement of technical training materials, job aids, and ... Associate's or Bachelor's degree in a related field (HR, Business, Engineering, or Technical ...
Support the development and continuous improvement of technical training materials, job aids, and ... Associate's or Bachelor's degree in a related field (HR, Business, Engineering, or Technical ...
Seasonal, Operations Technical Specialist (Part Time)
Brooklyn, MI · On-site
$42K - $57K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Brooklyn, MI · On-site
$42K - $57K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Jackson, MI · On-site
$47K - $63K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Jackson, MI · On-site
$47K - $63K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Albion, MI · On-site
$48K - $64K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Albion, MI · On-site
$48K - $64K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Hillsdale, MI · On-site
$46K - $62K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Seasonal, Operations Technical Specialist (Part Time)
Hillsdale, MI · On-site
$46K - $62K/yr
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules ... That same commitment to care extends to our associates. When you join us, you become part of a High ...
Counter Sales Associate I
$15 - $18.75/hr
Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...
Counter Sales Associate I
$15 - $18.75/hr
Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...
Counter Sales Associate I
$15 - $18.75/hr
The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working ...
Counter Sales Associate I
$15 - $18.75/hr
The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working ...
Counter Sales Associate I
Howell, MI · On-site
$15 - $18.75/hr
Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...
Counter Sales Associate I
Howell, MI · On-site
$15 - $18.75/hr
Responsibilities The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...
Civil Engineer - Entry Level
Jackson, MI · On-site
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
Civil Engineer - Entry Level
Jackson, MI · On-site
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
.NET Developer (EDI & Azure)
Jackson, MI · On-site
... DevOps. * Provide technical support and troubleshooting for existing EDI and cloud-based ... Certification in Microsoft Azure (e.g., Azure Developer Associate)
Quick apply
.NET Developer (EDI & Azure)
Jackson, MI · On-site
... DevOps. * Provide technical support and troubleshooting for existing EDI and cloud-based ... Certification in Microsoft Azure (e.g., Azure Developer Associate)
Civil Engineer - Entry Level
Jackson, MI · On-site
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
Civil Engineer - Entry Level
Jackson, MI · On-site
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
... technical support to construction staff. This role is largely focused on the ongoing development ... Develops an understanding and complies with Commonwealth Associates quality program. * Supports ...
IT Technician
Jackson, MI · On-site
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
IT Technician
Jackson, MI · On-site
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
IT Technician
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
IT Technician
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
IT Technician
Jackson, MI · On-site
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
Quick apply
IT Technician
Jackson, MI · On-site
$47K - $59K/yr
Provide technical support and interface for networks as directed. * Operate, demonstrate and ... Associate's degree preferred in related technical field. Related work experience preferred.
Collaborate with internal customer service, application engineering, and technical support teams to ... Associate's or Bachelor's degree in Engineering, Industrial Technology, Business, or a related ...
Collaborate with internal customer service, application engineering, and technical support teams to ... Associate's or Bachelor's degree in Engineering, Industrial Technology, Business, or a related ...
Retail Sales Associate - Part-Time
Jackson, MI · On-site
$13.75 - $15.75/hr
What you'll do Our Part-Time Retail Sales Associates (Stylists/Sales Support) create an ... Some technical aptitude * Ability to follow directions and work with a sense of urgency in a fast ...
Retail Sales Associate - Part-Time
Jackson, MI · On-site
$13.75 - $15.75/hr
What you'll do Our Part-Time Retail Sales Associates (Stylists/Sales Support) create an ... Some technical aptitude * Ability to follow directions and work with a sense of urgency in a fast ...
Technical Support Associate information
See Jackson, MI salary details
$10.06 - $13.88
2% of jobs
$16.47 is the 25th percentile. Wages below this are outliers.
$13.88 - $17.70
34% of jobs
The median wage is $19.41 / hr.
$17.70 - $21.51
32% of jobs
$23.24 is the 75th percentile. Wages above this are outliers.
$21.51 - $25.33
17% of jobs
$25.33 - $29.15
5% of jobs
$29.15 - $32.96
6% of jobs
$32.96 - $36.78
2% of jobs
$36.78 - $40.60
2% of jobs
$40.60 - $44.42
0% of jobs
$44.42 - $48.23
0% of jobs
$48.23 - $52.05
0% of jobs
$10
$22
$52
How much do technical support associate jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for technical support associate in Jackson, MI is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What does a Technical Support Associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are some common challenges Technical Support Associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Jackson, MI? For Technical Support Associate jobs in Jackson, MI, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Jackson, MI look for? The top searched job categories for Technical Support Associate jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Technical Support Associate jobs? Cities near Jackson, MI with the most Technical Support Associate job openings:
Full-time
Posted 8 days ago
Job description
Job Summary:
H&R Block is a leading company in the tax industry, committed to providing help and inspiring confidence in clients and communities. They are seeking a Seasonal Operations Technical Specialist to support the operational readiness of their seasonal tax office network, ensuring offices are functional and aligned with brand standards through hands-on operational and technical support.
Responsibilities:
• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned
Qualifications:
Required:
• Ability to follow direction while exercising sound judgment in a field-based environment
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred:
• Experience partnering with operations and/or technology teams
• Exposure to inventory tracking or asset management
• Familiarity with virtual collaboration tools
Company:
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. Founded in 1955, the company is headquartered in Kansas City, USA, with a team of 10001+ employees. The company is currently Late Stage.
H&R Block is a leading company in the tax industry, committed to providing help and inspiring confidence in clients and communities. They are seeking a Seasonal Operations Technical Specialist to support the operational readiness of their seasonal tax office network, ensuring offices are functional and aligned with brand standards through hands-on operational and technical support.
Responsibilities:
• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned
Qualifications:
Required:
• Ability to follow direction while exercising sound judgment in a field-based environment
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred:
• Experience partnering with operations and/or technology teams
• Exposure to inventory tracking or asset management
• Familiarity with virtual collaboration tools
Company:
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. Founded in 1955, the company is headquartered in Kansas City, USA, with a team of 10001+ employees. The company is currently Late Stage.