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Technical Support Associate Jobs in Jackson, MI (NOW HIRING)

Harvest Solar

Electrician

Jackson, MI

$42 - $48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Licensed Electrician will also support associates within the apprentice program through hands ... Understand and utilize blueprints and technical diagrams to complete projects. * Maintain, load ...

Adecco US, Inc.

Customer Service Call Agent

Jackson, MI · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... will support utility customers by delivering exceptional service in a specialized, technical ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

New

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... will support utility customers by delivering exceptional service in a specialized, technical ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

New

VCA Animal Hospitals

Veterinary Technician

Marshall, MI · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong technical skills and willingness to learn and grow . We are passionate about supporting ... Tuition assistance including Veterinary Technology Associates, Bachelors completion and more

VCA Animal Hospitals

Veterinary Technician

Marshall, MI

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong technical skills and willingness to learn and grow . We are passionate about supporting ... Tuition assistance including Veterinary Technology Associates, Bachelors completion and more

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jackson, MI

Technical Support Associate information

See Jackson, MI salary details

$10

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How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Jackson, MI is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are popular job titles related to Technical Support Associate jobs in Jackson, MI?

For Technical Support Associate jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Jackson, MI look for?

The top searched job categories for Technical Support Associate jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Technical Support Associate jobs?

Cities near Jackson, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Test Technician (ADAS, Instrumentation, Software, and performance)

Technical Professionals Group

Fowlerville, MI • On-site

Full-time

Re-posted 20 days ago

Job description

Test Technician Overview:
TPG is seeking motivated, dependable and safe Test Technicians to test vehicles and their systems for a research and development organization in Fowlerville, MI. Successful candidates will test drive and evaluate pre-production test vehicles on a proving ground, conduct safety inspections, perform specialized test procedures and document findings on driver reports in a clear and concise manner.
Get paid to drive test vehicles, experience new technology firsthand and give feedback to the development team!
Position Responsibilities:
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
* Conduct and support testing and data acquisition activities at vehicle level.
* Develop and implement vehicle testing procedures
* Install data acquisition per test requirements and support mechanical duties as needed.
* Evaluate test results and prepare routine test reports.
* Perform other tasks and duties as assigned.
Required Skills and Abilities:
* 3 to 5 year's experience as a Test Technician.
* Background in Proving Grounds Vehicle Testing.
Beneficial Skills and Experience:
* Experience in Vehicle Dynamics, Chassis Controls, Active Safety and Vehicle Durability.
* Data Acquisition background with various instruments and CAN with strong software skills and Excel.
* Mechanical background to support component installation.
* Advanced Driver skills with limit handling.
* ASE Certification
Essentials:
* Automotive Proving Ground Experience
* Ground Truthing equipment experience: examples OXTS, Racelogic
Education/Training/Certifications:
* High School Diploma / Associates Degree
Work Environment Requirements:
* Must be able to operate a personal computer, telephone and other office equipment.
* Must perform job duties onsite, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
* Must be able to work effectively in a fast-paced environment where constructive criticism is encouraged.
* Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
* Must be able to operate as an effective team member.
* Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
Attendance/Work Hour Requirements
* Must maintain an acceptable attendance record.
* Must be willing and available to work 8.0 hours per day, 5 days per week, plus other hours per day or week as are necessary or desirable to meet business needs.
* Must be willing and available to work such weekends and holidays as necessary and desirable to meet business needs.

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