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Technical Support Associate Jobs in Michigan (NOW HIRING)

InterSources

Web Support Associate

New Hudson, MI · On-site

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities * Processing health care provider ... Has technical knowledge of commonly-used concepts, practices, and procedures within the health care ...

Doeren Mayhew

Client Support Associate

Troy, MI · On-site

$16.50 - $22.50/hr

Client Support Associate Headquartered in Troy, Michigan, DM Payroll Solutions is a leading payroll ... Ability to explain technical or software-related information clearly to individuals with varying ...

New

Expeditors

IT Support Associate I

Romulus, MI · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

Doeren Mayhew

Client Support Associate

Troy, MI · On-site

$16.50 - $22.75/hr

DM Payroll Solutions is seeking a Client Support Associate in our Troy, Michigan office ... Ability to explain technical or software-related information clearly to individuals with varying ...

New

Doeren Mayhew

Client Support Associate

Troy, MI

$16.50 - $22.75/hr

DM Payroll Solutions is seeking a Client Support Associate in our Troy, Michigan office ... Ability to explain technical or software-related information clearly to individuals with varying ...

New

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Michigan

Technical Support Associate information

See Michigan salary details

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How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Technical Support Associate jobs in Michigan?

For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Michigan look for?

The top searched job categories for Technical Support Associate jobs in Michigan are:

What cities in Michigan are hiring for Technical Support Associate jobs?

Cities in Michigan with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Operations Support Senior Associate

FastTek

Dearborn, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Support plant IT infrastructure, applications, and systems to ensure manufacturing operations run smoothly.

  • Troubleshoot technical issues, analyze data, and resolve problems related to applications and infrastructure on the plant floor.

  • Interface with business departments and support deployment of Factory of Tomorrow initiatives, including IIOT and digital solutions.

Job description

IT Operations Support Senior Associate #1061830
Job Description:
  • This is an Information Technology Operations based role that supports Dearborn Truck and the amazing new Rouge Electric Vehicle Center (REVC) F-150 Lightning facility where America's best-selling vehicle for over 40+ years are built.
  • This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification revolution.
  • As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting and new vehicles for the NA consumer market.
  • As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles.
  • You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g. IIOT, Software-defined networks, next-generation error proofing, digital broadcast, and various mobility solutions and pilots) along with supporting the legacy manufacturing execution systems within the facility.
  • The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet productivity goals.
  • You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance.
  • This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.
 
Skills Required:
  • IT Operations
  • Operations Support Systems
  • Technical Troubleshoot
  • IT Support
  • Technical Customer Support
  • Technical Support
 
Experience Required:
  • Senior Associate Exp: 3 to 5 years experience in relevant field
 
Education Required:
  • High School Diploma / GED
 
Education Preferred:
  • Bachelor's Degree
 
Additional Information:
  • Support a multi-shift operation in a manufacturing plant.
    • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
  • Interface with corporate IT and business owners to prioritize improvement efforts.
  • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
  • Focus on the integration / long term maintenance of applications and hardware.
  • Assist site IT manager with managing assignments and workload.
  • Develop, maintain, and share, accurate support documentation.
  • Support of local network equipment in a Cisco based environment.
  • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
  • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.