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Technical Support Associate Jobs in Michigan (NOW HIRING)

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IT Support Associate I

Romulus, MI · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Michigan

Technical Support Associate information

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$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Associate jobs in Michigan? For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Michigan look for? The top searched job categories for Technical Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Associate jobs? Cities in Michigan with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Supervisor/in office role

Technical Support Supervisor/in office role

HarmonyCares

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

HarmonyCares rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision - Every patient deserves access to quality healthcare.
Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities
The Technical Support Supervisor provides operational leadership for the technical support function, ensuring high-quality service delivery, effective issue resolution, and consistent customer experience. This role oversees daily support operations, including phone and ticket queue performance, service level adherence, and escalation management. The Supervisor serves as a subject matter expert and escalation point, establishes troubleshooting and communication standards, and partners cross-functionally to identify trends, drive process improvements, and enhance overall support effectiveness.
Essential Duties and Responsibilities
  • Lead the Technical Support team, providing guidance, support, and training to ensure high performance and productivity
  • Oversee the deployment and management of computer and application accounts, including Microsoft Active Directory, Microsoft Azure, Microsoft Entra, Microsoft exchange and application specific accounts
  • Work in concert with hardware and patching teams to ensure that device upgrades and patches are viable with our application stack and computer policies
  • Provide technical support to team members and end-users, troubleshooting hardware and software issues as needed
  • Create, maintain and communicate ticket and call reports and ensure that all SLAs are met
  • Provide one-stop IT service in VIP situations
  • Manage weekly communication of high-level reports that are digestible for customers
  • Work closely with other IT teams or customer departments to coordinate deployment of new initiatives, process improvements and custom support models as needed
  • Develop and maintain documentation relevant to all Technical Support team activities and responsibilities, internal and customer-facing library must be maintained and made available.
  • Work closely with operations and other technology teams to ensure all new releases are cascaded to support team.
  • Ensure that all Technical Support activities comply with company policies, industry standards, and regulatory requirements
  • Monitor ticket and call activity for escalation needs, support patterns and coaching opportunities and act as an escalation point for Technical Support team members and customers.
  • Manage team stand-ups to identify and solve trending/hot items.

In this role you may work with. . .
  • All employees
  • IT teams
  • Vendors
  • Consultants

Qualifications
Required Knowledge, Skills, and Experience
  • Bachelor's degree in information technology or computer science, or equivalent experience
  • 5+ years of experience in level 1 and/or 2 technical support
  • 2+ years of experience in a senior or lead role in technical support
  • Certifications related to ITIL or at least 2+ years of experience administering an IT services platform
  • Proficiency in Microsoft Active Directory, Intune, iOS, Android OS, Microsoft Azure, Microsoft Exchange, Microsoft Office support, Multi-Factor Auth and Single-Sign-On management, PowerShell, laptop and mobile device management, including configuration, deployment, and troubleshooting
  • Team leadership skills, with the ability to motivate and guide team members to achieve goals
  • Excellent verbal and written communication skills, with the ability to interact effectively with team members, other departments, and external vendors
  • Strong analytical and problem-solving skills, with the ability to identify and resolve hardware-related issues quickly and efficiently
  • Highly organized, with the ability to manage multiple tasks and projects simultaneously

Preferred Knowledge, Skills and Experience
  • Relevant certifications such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate
  • Experience with technical team and end-user training

Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

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