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Technical Support Associate Jobs in Michigan (NOW HIRING)

PRAB, Inc.

IN HOUSE TECHNICAL SUPPORT

Kalamazoo, MI · On-site

The In-House Technical Support Representative's responsibilities include identifying and resolving ... Associates degree in an Engineering capacity, or 3 years practical experience. * MS Office ...

New

InterSources

Web Support Associate

New Hudson, MI · On-site

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities: * Processing health care provider ... Has technical knowledge of commonly-used concepts, practices, and procedures within the health care ...

Expeditors

IT Support Associate I

Romulus, MI · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Michigan

Technical Support Associate information

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$9

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$49

How much do technical support associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Associate jobs in Michigan? For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Michigan look for? The top searched job categories for Technical Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Associate jobs? Cities in Michigan with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Engineer II

Technical Support Engineer II

Intrepid Control Systems

Troy, MI • On-site

Full-time

Posted 10 days ago

Job description

Job Summary:
Intrepid Control Systems is a company specializing in technical support for vehicle network technologies. They are seeking a Technical Support Engineer II to provide advanced troubleshooting and support for hardware and software issues, while ensuring effective communication with customers and internal teams.
Responsibilities:
• Provide technical support for hardware, software, and vehicle network-related issues
• Independently troubleshoot complex customer issues and technical escalations
• Assist customers with hardware setup, software installation, and configuration of ICS products
• Create and troubleshoot simulation and testing environments to emulate customer systems
• Perform wiring and network setup activities
• Process and install customer software license requests
• Diagnose hardware failures and assess repair or testing requirements
• Analyze and reproduce customer-reported issues in testing environments
• Document hardware and software issues for Quality Assurance and Development teams
• Collaborate with Engineering and Quality Assurance teams to resolve technical issues
• Use ICS hardware and software to create customer project and testing setups
• Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
• Provide timely communication and technical updates to customers and internal stakeholders
• Assist in training or mentoring less experienced support engineers
• Manage multiple support cases and priorities with minimal supervision
Qualifications:
Required:
• High school diploma or equivalent required
• 2–5 years of technical support, IT support, or related experience
• Experience in troubleshooting hardware and software issues independently
• Ability to communicate technical information clearly to technical and non-technical users
• Experience working directly with customers in a technical support environment
Preferred:
• Associate or bachelor’s degree in Information Technology, Engineering, or related field
• Experience with automotive or vehicle network technologies
• Familiarity with CAN, LIN, Ethernet, and related communication protocols
• Experience supporting technical products in a fast-paced environment
• Experience mentoring or assisting junior technical staff
Company:
Intrepid is a global provider of innovative tools for engineers in the vehicle networking, testing and embedded engineering fields. Founded in 1994, the company is headquartered in Madison Heights, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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