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Remote Product Support Manager Jobs in Michigan (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... manage workflows to improve response times. * Are self-motivated and eager to learn, quickly ...

Insperity

Sales Support Manager

Detroit, MI · Remote

... new product development, strategic account management, marketing, and program management ... Paid time off, flexible schedule and remote schedule with frequent travel to clients in the Detroit ...

Celink

Product Owner

Okemos, MI · On-site +1

$101K - $127K/yr

What Sets Celink Apart Flexible, remote work environment that supports work-life balance ... Lead Agile delivery by managing backlog refinement, iteration planning, user story elaboration, and ...

Amrize

Product Manager

Northville, MI · Remote

Building Envelope - Corp Northville, MI, Remote Worker - Michigan, Remote Worker - Michigan ABOUT THE ROLE The Product Manager will be the end-to-end owner of assigned OX Engineered Products ...

ArcSite

Product Manager

Grand Rapids, MI · On-site +1

We're a remote-first team with a strong sense of community, driven by growth, collaboration, and ... We are seeking a Product Manager to lead the strategy and execution for one or more of ArcSite ...

ArcSite

Product Manager

Grand Rapids, MI · Remote

We're a remote-first team with a strong sense of community, driven by growth, collaboration, and ... We are seeking a Product Manager to lead the strategy and execution for one or more of ArcSite ...

Crain

Product Manager, Subscription Systems

Detroit, MI · On-site +1

$115K - $130K/yr

The Product Manager will work from one of the Crain offices if within commuting distance or remote ... Requirements: 3+ years of product management experience, including experience supporting ...

CSAA

Job Title Sr. Manager, AI Lead - Semantic Layer - Remote Requisition Number R7755 Sr. Manager, AI ... Partner closely with business customers to ensure data products support critical decisions ...

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in Michigan?

For Remote Product Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in Michigan look for?

The top searched job categories for Remote Product Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Remote Product Support Manager jobs?

Cities in Michigan with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Support Specialist

InvestNext

Detroit, MI • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we're building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we're democratizing real estate investing for all, andreshaping the future with the same grit and bold vision that has driven Detroit's resurgence. For us, democratizing real estate investing is more than just a mission-it's a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We're building a diverse team that's passionate about our culture, our product, and our purpose. Joining us isn't just about a job-it's about aligning with a movement that combines professional growth with genuine community change. Here, you're not just building a career; you're helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will
  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.

Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation
We're committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company's sustainability to develop our standardized salary bands across the company.
Benefits
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work
  • Uncapped paid time off, with a required minimum to support our team's work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role.
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

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