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Remote Player Support Jobs in Michigan (NOW HIRING)

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$35K - $48K/yr

Flexible hours and remote work are possible after training is completed. During the first 90 days ... player • You handle the call at 4:00 pm on Friday with as much enthusiasm as the first call on ...

Gambyt

Software Engineer - Entry Level

Ann Arbor, MI · Remote

Remote (US Only) - Eastern Time Zone About Us Gambyt's mission is to make real-money gaming ... To help strengthen connections across our team, we provide resources to support employee engagement ...

Gambyt

Software Engineer - Entry Level

Ann Arbor, MI · Remote

Remote (US Only) - Eastern Time Zone About Us Gambyt's mission is to make real-money gaming ... To help strengthen connections across our team, we provide resources to support employee engagement ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Michigan

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Michigan? For Remote Player Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Michigan look for? The top searched job categories for Remote Player Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Player Support jobs? Cities in Michigan with the most Remote Player Support job openings:
Remote Player Support jobs near you

Client Support Advisor

Soble PLC

Farmington Hills, MI • On-site, Remote

$35K - $48K/yr

Full-time, Part-time

Medical, Dental, Vision

Posted 20 days ago

Job description

Description
Do you have an interest in real estate and the law? Do you like to help people solve really interesting problems? We are known for helping clients protect and secure their property and contract rights. They need a team behind them that really cares about their legal concerns. We are growing fast, and we need a Client Support Advisor who can hit the ground running.
You do not need to have a legal or real estate background, but it is helpful. A customer-focused sales background is important, such as in hotel sales, event sales, or luxury goods. The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal hand-holding. You must have a positive attitude and follow policies, systems, and procedures.
Full-time or part-time positions are available. Flexible hours and remote work are possible after training is completed. During the first 90 days of employment, the pay will be $20 /hour, with opportunities for salary and commission after that, including quarterly performance incentives.
Compensation:
$36,000 - $75,000 yearly
Compensation depends on experience. Benefits include quarterly bonuses tied to the achievement of objective monthly milestones (in full compliance with Michigan law and the Rules of Professional Conduct); paid holidays, and professional growth opportunities. For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment and health, dental, and vision benefits after ninety days of full-time employment.
Responsibilities
• Screening potential new clients and scheduling initial consultations
• Create and foster a sense of urgency about engaging the Firm
• Conduct in-depth meetings, both in-person and over the phone, with potential new clients
• Sign engagement letters with potential new clients
• Oversee the client onboarding process and hand the file over to the legal production team
• Follow up with potential new clients
• Responsible for updating the Firm's databases, reports, or spreadsheets to track incoming calls, qualified leads, consultations scheduled, and other key metrics
Qualifications
• You smile when you answer the phone
• You are an amazing scheduler and pay attention to detail
• You are very good with calendars, e-mail, spreadsheets, word processing, and the internet
• Your middle name is "No Drama"
• You can play nicely with others and are a team player
• You handle the call at 4:00 pm on Friday with as much enthusiasm as the first call on Monday
• Familiar with client relationship management systems
• You can sell our services to clients who really need us
• You are confident, articulate, and comfortable conveying new concepts
• You can empathize with clients' situations, exuding warmth and compassion
• You are familiar with real estate and contracts, or are willing to learn what makes strong property law cases for the firm
• You believe in the firm's commitment to work-life balance but are nonetheless prepared to arrive early, stay late, and work on weekends when necessary to get the job done
• You expect personal performance and team performance to be nothing short of the best
• You are honest and trustworthy; do not cut corners, earn trust, maintain confidence, and, most importantly, do what is right, not just what is expedient
• You work at a fast pace with the ability to move between tasks quickly, are not overwhelmed with volume or by deadlines, and spend time on tasks that add value
• You develop and nurture productive and professional relationships with PNCs, clients, and staff
• You are fast-learning, self-directed, and able to work with minimal oversight
• You do not think of any task as "beneath you"

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