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Side

Freelancer Korean Player Support Agent

Korean Player Support Agent Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

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How much do player support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for player support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Player Support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the Player Support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What is a Player Support job?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

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Player Support jobs near you
Player Support Producer

Player Support Producer

AgreeYa Solutions

Mercer Island, WA • On-site

Other

Posted yesterday

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Job description

Role : Player Support Producer

Location : Mercer Island, WA

Work Mode: Hybrid

Duration: 12 Month

Objective:
As a Player Support Producer, you will be the bridge between Player Support (PS) and client, ensuring that player experiences are seamless, effective, and impactful. By acting as the voice of the player, you'll collaborate with cross-functional teams across Operations, Product, Technology, and Publishing to shape product design, manage projects, and resolve live incidents. Your role is pivotal in driving PS initiatives, optimizing processes, and ensuring our products deliver the best player experiences.
Responsibilities
Represent Player Support (PS) to internal teams, acting as a trusted consultant on the player impact of their work based on historical data and expertise.
Participate in early product design discussions to anticipate and mitigate player pain points, driving improvements in schedules, costs, and outcomes.
Proactively collaborate with Product Operations and PS Initiative teams to identify optimization opportunities, resolve inefficiencies, and enhance product and team outcomes.
Act as the product owner for key focus areas, setting priorities and strategic objectives for projects.
Manage projects, allocate resources, and oversee scope changes to ensure timely delivery of objectives.
Escalate live incidents or degraded services to appropriate teams and coordinate the resolution process.
Serve as the subject matter expert for assigned projects or initiatives, ensuring alignment with PS goals and providing strategic input on tools and resources.
Provide data analysis and reporting to Product teams and PS initiatives to inform decisions and improvements.
Required Qualifications Education:
Bachelor's degree or equivalent work experience (technical, business, or social sciences background is a plus).
Experience:
Minimum 5 years of professional experience.
Strong background in the Player Support space.
3+ years in a Project Management, Product Management, or Production role.
Experience working with engineering teams directly.
Proven track record of shipping or managing customer service for multiple games/software products, ideally in a gaming environment.
Skills and Certifications:
Agile and project/product management certifications are a plus (e.g., CSPO, CSM, PMP).
Technical product management certifications are desired.
Experience working in Agile teams and frameworks.
Familiarity with supporting game teams or managing agent operations.
Key Competencies
Strong problem-solving skills with the ability to analyze player-impacting issues and propose data-driven solutions.
Exceptional communication and stakeholder management skills to build trust and alignment across teams.
Passion for player experience and deep understanding of its significance in product development.
Ability to work independently and as part of cross-functional teams in a fast-paced environment

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