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Player Support Jobs (NOW HIRING)

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Sideglobal

$60 - $86/hr

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Pole To Win International

NY · On-site

$65 - $90/hr

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Sideglobal

Player Support Team Lead

Charleston, SC · On-site

$60 - $86/hr

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Sideglobal

Business Development

San Francisco, CA · On-site

$80 - $120/hr

We're looking for a Business Development Manager to drive growth for our Player Support and Quality Assurance divisions and broader co-development services across the San Francisco Bay Area and wider ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

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Player Support information

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How much do player support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for player support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a player support?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the typical daily responsibilities of a player support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the player support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and use support tools to track and manage customer inquiries efficiently.
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Player Support jobs near you
Infographic showing various Player Support job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 62% In-person, 13% Hybrid, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Player Support Team Lead

Side

Charleston, SC • On-site

Contractor

Re-posted 22 days ago

Job description

Player Support - Team Leader

As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live service delivery.

You will be responsible for creating an environment where people can succeed through structured coaching, performance management, operational guidance, and continuous development.

Working closely with Quality, Training, Operations, and Workforce Management, you will help ensure the team delivers a consistent player experience while meeting operational expectations.

Requirements

What You'll Be Doing
  • Lead a team of Player Support Specialists through onboarding, training, and operational readiness.
  • Create a positive, supportive, and accountable team culture.
  • Deliver regular one-to-one meetings, coaching sessions, and performance reviews.
  • Monitor operational performance against agreed service, quality, productivity, and compliance expectations.
  • Support onboarding, nesting, and role readiness activities for new starters.
  • Work closely with Quality, Training, and Operations to identify coaching opportunities and improve performance.
  • Escalate operational risks, staffing concerns, and player-impacting issues when required.
  • Promote knowledge sharing, collaboration, and continuous improvement across the team.
  • Support operational readiness activities before launch and stabilisation following go live.
What You'll Bring
  • Experience leading Player Support, Customer Support, Trust and Safety, or Customer Experience teams.
  • Strong coaching and people leadership skills.
  • Experience managing operational performance through quality, productivity, and service metrics.
  • Ability to balance operational priorities while supporting individual development.
  • Excellent communication and stakeholder management skills.
  • Confidence working in a fast-paced operational environment.
  • Passion for developing people and creating high-performing teams.
Keys For Success
  • Build confident, capable teams through coaching and structured development.
  • Create a culture of accountability and continuous improvement.
  • Deliver operational consistency while supporting player experience.
  • Support readiness through onboarding, mentoring, and knowledge sharing.
  • Help teams transition confidently into live operations.

Apply