Player Support Jobs (NOW HIRING)

If you want to build, develop, and see your impact, join Skillz and level up your Career!

Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition.

At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move!

Why Skillz

• Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world.

• Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.

• Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.

• Time off: We offer competitive paid time off (PTO) & company holidays to help you recharge and pursue your passions.

• Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free breakfast and catered lunches, snacks, a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. 

• Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.

• Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth. 

About the Role 

This is a high-impact leadership role where you'll partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide.

Responsibilities 

• Lead and scale Player Operations programs across player support, payments, escalations, and retention-related workflows to deliver a seamless player experience.
• Drive cross-functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed.
• Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness.
• Establish and oversee operational governance frameworks, including quality assurance, performance monitoring, reporting, and change management processes.
• Partner with stakeholders to define business requirements, influence prioritization, and drive successful execution of operational initiatives.
• Develop and lead a high-performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth.

Key Competencies 

• Operational Excellence: Demonstrates a track record of improving processes, increasing efficiency, and driving scalable operational solutions.
• Cross-Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities.
• Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution.
• Data-Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement.
• Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders.
• People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance.

Experience

• 8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast-paced technology or consumer-facing environment.
• Proven experience leading cross-functional initiatives involving multiple stakeholders and operational teams.
• Demonstrated success driving process optimization, workflow automation, and operational scalability.
• Experience establishing operational metrics, quality programs, governance frameworks, and performance reporting.
• Strong analytical and problem-solving skills with experience using data to drive business decisions and operational improvements.
• Prior people management experience, including coaching, performance management, and team development.

Total Starting Compensation including Base + Bonus + Equity: $160,000

Location: Onsite, Las Vegas, NV

#LI-Onsite  #LI-