You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
Las Vegas, NV · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
Las Vegas, NV · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
Seattle, WA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
Los Angeles, CA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Quick apply
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Role Player Team Manager with Security Clearance
$122K - $125K/yr
In your role as the Role Player Team Manager, you will support the Joint Counterintelligence Training Activity (JCITA) by managing role player activities in support of non-surveillance related ...
Role Player Team Manager with Security Clearance
$122K - $125K/yr
In your role as the Role Player Team Manager, you will support the Joint Counterintelligence Training Activity (JCITA) by managing role player activities in support of non-surveillance related ...
Own the full lifecycle of Player Support training programs, including new hire onboarding, continuing education, and curriculum updates for all Player Support Agents and support team members * Design ...
Quick apply
Own the full lifecycle of Player Support training programs, including new hire onboarding, continuing education, and curriculum updates for all Player Support Agents and support team members * Design ...
Support development of league policies and standards related to player eligibility, participation, and conduct Player Programs & Athlete Experience * Oversee development of player-facing programs ...
Support development of league policies and standards related to player eligibility, participation, and conduct Player Programs & Athlete Experience * Oversee development of player-facing programs ...
The PTOC personnel provide episodic support for SERE training including indirect/non-instructional training and role-player support, logistics, transportation, and other course support activities to ...
The PTOC personnel provide episodic support for SERE training including indirect/non-instructional training and role-player support, logistics, transportation, and other course support activities to ...
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
Sportsbook and Online Casino Customer Support Agent - Standard Shift
Collingswood, NJ · Hybrid
$20.75 - $24/hr
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
Quick apply
Sportsbook and Online Casino Customer Support Agent - Standard Shift
Collingswood, NJ · Hybrid
$20.75 - $24/hr
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Collingswood, NJ · Hybrid
$20.75 - $24/hr
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
Quick apply
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Collingswood, NJ · Hybrid
$20.75 - $24/hr
As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of ...
Role Player
Laurel, MD · On-site
Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...
Role Player
Laurel, MD · On-site
Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...
Role Player
Artesia, NM · On-site
... Role Player candidates to fill part-time and on-call positions at the Federal Law Enforcement ... This position is posted in support of our partner organization, Applied Training Solutions (ATS)
Role Player
Artesia, NM · On-site
... Role Player candidates to fill part-time and on-call positions at the Federal Law Enforcement ... This position is posted in support of our partner organization, Applied Training Solutions (ATS)
Role Player
Laurel, MD · On-site
Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...
Role Player
Laurel, MD · On-site
Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...
Player Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do player support jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for player support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the typical daily responsibilities of a Player Support specialist?
As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.
What are the key skills and qualifications needed to thrive in the Player Support position, and why are they important?
To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.
What is a Player Support job?
A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.
More about Player Support jobs
What cities are hiring for Player Support jobs? Cities with the most Player Support job openings:
What are the most commonly searched types of Player Support jobs? The most popular types of Player Support jobs are:
What states have the most Player Support jobs? States with the most job openings for Player Support jobs include:
What job categories do people searching Player Support jobs look for? The top searched job categories for Player Support jobs are:
Full-time
Posted 8 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support toolsÂ
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United StatesÂ
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/