T3 Support Agent
Charleston, SC · On-site
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
T3 Support Agent
Charleston, SC · On-site
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
Role Player
Lakehurst, NJ · On-site
The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...
Role Player
Lakehurst, NJ · On-site
The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
... role-player support experience. - Experience in interpretation or translation. - Experience in acting, improvisation, teaching, public speaking, or facilitation. - Ability to work well in high ...
The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...
Quick apply
The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...
English or Science Teacher, middle school / high school
Sanford, NC · On-site
$40K - $53K/yr
English teacher Planning lessons, encouraging reading, working with students and parents to improve performance, team player. Support Exceptional Children, work closely with EC teachers to provide ...
English or Science Teacher, middle school / high school
Sanford, NC · On-site
$40K - $53K/yr
English teacher Planning lessons, encouraging reading, working with students and parents to improve performance, team player. Support Exceptional Children, work closely with EC teachers to provide ...
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
T4 Incident Manager
Charleston, SC · On-site
About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...
T4 Incident Manager
Charleston, SC · On-site
About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...
English or Science Teacher, middle school / high school
Sanford, NC · On-site
$40K - $53K/yr
English teacher Planning lessons, encouraging reading, working with students and parents to improve performance, team player. Support Exceptional Children, work closely with EC teachers to provide ...
Quick apply
English or Science Teacher, middle school / high school
Sanford, NC · On-site
$40K - $53K/yr
English teacher Planning lessons, encouraging reading, working with students and parents to improve performance, team player. Support Exceptional Children, work closely with EC teachers to provide ...
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
Medical
Dental
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...
About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...
About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...
Player Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do player support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for player support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What is a player support?
A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.
What are the typical daily responsibilities of a player support specialist?
As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.
What are the key skills and qualifications needed to thrive in the player support position, and why are they important?
To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.
What does a player support agent do?
A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and use support tools to track and manage customer inquiries efficiently.
More about Player Support jobs
What cities are hiring for Player Support jobs?
Cities with the most Player Support job openings:
What are the most commonly searched types of Player Support jobs?
The most popular types of Player Support jobs are:
What states have the most Player Support jobs?
States with the most job openings for Player Support jobs include:
What job categories do people searching Player Support jobs look for?
The top searched job categories for Player Support jobs are:
Job description
About The Role
SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme.
This role is designed for experienced support professionals who can investigate difficult issues, manage sensitive escalations, and act as a bridge between support operations and internal stakeholder teams.
You will support complex case resolution, root cause identification, escalation documentation, and operational learning across the programme.
What You'll Be Doing
Requirements
What You'll Need
SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme.
This role is designed for experienced support professionals who can investigate difficult issues, manage sensitive escalations, and act as a bridge between support operations and internal stakeholder teams.
You will support complex case resolution, root cause identification, escalation documentation, and operational learning across the programme.
What You'll Be Doing
- Own complex escalated cases through investigation, resolution, or further escalation.
- Support cases involving account security, sensitive player impact, policy interpretation, or complex technical context.
- Work with internal stakeholder teams where cases require deeper review or specialist input.
- Identify patterns in escalated cases and document findings for Quality, Training, and Operations.
- Apply judgement where standard guidance does not fully address the situation.
- Maintain high-quality records for audit, review, appeals, and continuous improvement.
- Support operational learning by highlighting recurring issues, process gaps, and support risks.
Requirements
What You'll Need
- Strong experience in player support, technical support, trust and safety, account support, or complex customer operations.
- Excellent investigation, documentation, and judgement skills.
- Ability to work through sensitive or high-impact player issues calmly.
- Confidence collaborating with support leadership and specialist teams.
- Ability to translate complex issues into clear actions and recommendations.
- Strong understanding of escalation discipline and operational risk.
- Experience supporting quality, training, or process improvement activity is helpful.
- Own complex cases with structure and accountability.
- Apply policy and process judgement consistently.
- Keep documentation clear, complete, and audit-ready.
- Share insight that improves training, quality, and operations.
- Help strengthen the support model through root cause and trend analysis.