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Player Support Jobs (NOW HIRING)

Valbin XCTC

The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...

Valbin XCTC

Role Player

Lakehurst, NJ · On-site

The Role Players support the USAF Expeditionary Operations School (EOS) Fieldcraft Program by portraying realistic civilian, military, and foreign national personnel during classroom, field, and ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Side

T4 Incident Manager

Charleston, SC · On-site

About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...

Sideglobal

T4 Incident Manager

Charleston, SC · On-site

$70 - $100/hr

SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly, and bring ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Side

T4 Incident Manager

Charleston, SC · On-site

About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...

Side

T4 Incident Manager

Charleston, SC · On-site

About The Role SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme. This role is suited to someone who can coordinate quickly, communicate clearly ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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Player Support information

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How much do player support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for player support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a player support?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the typical daily responsibilities of a player support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the player support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and use support tools to track and manage customer inquiries efficiently.
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Player Support jobs near you
Infographic showing various Player Support job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 62% In-person, 13% Hybrid, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Foreign Language Role Players (Speaking and Interpreters)

Emerging Technology Support, LLC

Virginia Beach, VA • On-site

Contractor

Posted 24 days ago

Job description


We are seeking professional, reliable individuals who speak foreign languages fluently to support a variety of training exercises within the United States. Selected candidates will help create realistic, culturally informed training scenarios involving communication, advising, interpretation, and interaction with role players. This is an unclassified training support opportunity. No clearance is required, but professionalism, reliability, confidentiality, and the ability to follow safety and training guidelines is essential. Desired languages: Tagalog, Mandarin, Korean, Russian.
Positions Available:
Interpreter Role Players
Responsibilities:
- Support realistic scenario-based conversations between English-speaking trainees and foreign language-speaking role players.
- Fluency in both English and a foreign language is required.
- Comfortable interpreting in live training scenarios.
Specialized Role Players
Responsibilities:
- Portray realistic scenario characters such as community members, public officials, local leaders, civil personnel, or security-related personnel.
- Comfortable acting, improvising, following scenario guidance, and adapting to trainee actions.
- Familiarity with the foreign language regional culture to support realistic training.
Requirements
*Preferred: *
- 25 years of age or older.
- U.S. Citizenship.
- Fluent in English and a foreign language.
- Familiar with the culture, customs, communication styles, or regional context of the language spoken.
- Willingness to display emotions commensurate with the role requirements.
- Prior role-player support experience.
- Experience in interpretation or translation.
- Experience in acting, improvisation, teaching, public speaking, or facilitation.
- Ability to work well in high-pressure situations and adapt to changing scenarios.
- Commitment to maintaining confidentiality and following ethical guidelines.

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