seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team.
This is an onsite position reporting to the Boston office.
Responsibilities include:
Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets
Maintain basic knowledge of new and upcoming computing technologies and practices
Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches
Attend meetings to support the overall direction of the ITS office
Participate in team projects that enhance the quality or efficiency of the ITS Support Team
Skills and Qualifications:
Strong knowledge of all Windows-based operating systems
Strong knowledge of PC based computer hardware
Strong knowledge of Microsoft O365
Highly self-motivated and self-directed
Able to exercise independent judgement
Keen attention to detail and quality of work-product
Ability to set and consistently meet realistic deadlines
Proactive and collaborative approach to delivery of services
Excellent analytical, mathematical, and creative problem-solving skills
Aptitude for learning new skills
Excellent organizational, interpersonal, and communication skills