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It Helpdesk Support Jobs (NOW HIRING)

Eridu AI

IT Helpdesk Support Specialist

Saratoga, CA · On-site

Position Overview We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to join our team. In this role, you will serve as the first point of contact for technical support ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... IT helpdesk support positions • 2+ years in IT roles with increasing levels of responsibility • 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) • Experience with Apple Macs ...

United IT

IT Helpdesk

Charles Town, WV · On-site

IT Helpdesk Location: Charles town, WV (Day 1 Onsite) Key Responsibilities Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware, software ...

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private ... We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate ...

cyberThink, Inc.

IT Helpdesk

San Jose, CA · On-site

IT Helpdesk Location: San Jose, CA,95134-(5 days Onsite/week) Duration: 6 Months+ Work Hours: 08 ... Install and configure systems which support infrastructure and/or R&D activities. * Develop and ...

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How much do it helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What does an IT help desk support do?

An IT help desk support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote access software to resolve issues efficiently.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

More about It Helpdesk Support jobs
What cities are hiring for It Helpdesk Support jobs? Cities with the most It Helpdesk Support job openings:
Who are the top companies hiring for It Helpdesk Support jobs? The top employers for It Helpdesk Support jobs are:
What states have the most It Helpdesk Support jobs? States with the most job openings for It Helpdesk Support jobs include:
What job categories do people searching It Helpdesk Support jobs look for? The top searched job categories for It Helpdesk Support jobs are:
It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 7% As Needed, 1% Full Time, 87% Part Time, and 4% Temporary. Highlights an 100% Physical job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Support

American Freight Management Company

Dublin, OH

$17 - $25/hr

Full-time

Posted 17 days ago

Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.