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It Helpdesk Support Jobs (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Motor Home Specialist

IT Helpdesk Support

Alvarado, TX · On-site

Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA

$65K - $70K/yr

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role ...

Ivy Tech

IT Support

Columbus, IN · On-site

$19.23/hr

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting ... Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within ...

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

MetTel

IT Helpdesk Agent

New York, NY · On-site

$50K - $65K/yr

You will provide Tier 1 and Tier 2 support across hardware, software, and network issues while ... IT help desk or desktop support experience * Strong knowledge of Windows 10/11, macOS, and ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

You will provide Tier 1 and Tier 2 support across hardware, software, and network issues while ... IT help desk or desktop support experience * Strong knowledge of Windows 10/11, macOS, and ...

DCS Corp

JSSA IT Helpdesk

Ridgecrest, CA

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with ... Provide first-level technical support across a mixed-OS environment: Monitor, respond to and ...

New

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ...

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All JobsIt Helpdesk Support Jobs

It Helpdesk Support information

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$12

$23

$33

How much do it helpdesk support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, as many technical problems require critical thinking and personalized assistance. IT support roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT helpdesk support with extensive experience, consulting, or contract work in high-demand industries. These positions often require advanced certifications, technical expertise, and may involve working on short-term projects or providing expert-level support. Such high daily rates are more common in freelance, consulting, or executive-level roles rather than standard helpdesk positions.

What job makes $10,000 a month without a degree?

An IT Helpdesk Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying tech roles such as software developers, cybersecurity specialists, or cloud engineers often reach that level, but they usually require relevant skills, training, or certifications rather than just a degree. Most jobs with such salaries demand technical expertise and experience in the field.

What is the role of IT help desk support?

IT help desk support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
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What cities are hiring for It Helpdesk Support jobs? Cities with the most It Helpdesk Support job openings:
Who are the top companies hiring for It Helpdesk Support jobs? The top employers for It Helpdesk Support jobs are:
What states have the most It Helpdesk Support jobs? States with the most job openings for It Helpdesk Support jobs include:
What job categories do people searching It Helpdesk Support jobs look for? The top searched job categories for It Helpdesk Support jobs are:
It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, and 19% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Support

IT Helpdesk Support

American Freight

Dublin, OH

$17 - $25/hr

Full-time

Posted 12 days ago

Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

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