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It Helpdesk Support Jobs in Alabama (NOW HIRING)

NHS Management, LLC

IT Helpdesk (7a-3p)

Tuscaloosa, AL · On-site

Provide technical and end-user support for issues directed to the Help Desk. This includes ... Associates Degree in Computer Science, Systems Administration, Networking, Information Technology ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run ...

REHAU Construction LLC

IT Support Specialist

Cullman, AL

$47K - $54K/yr

Minimum of one year of experience providing IT, help desk, desktop support, technical support, or ... similar technology assistance. * High School Diploma or GED. * Working knowledge of Windows-based ...

REHAU

IT Support Specialist

Cullman, AL · On-site

$47K - $54K/yr

Minimum of one year of experience providing IT, help desk, desktop support, technical support, or ... similar technology assistance. * High School Diploma or GED. * Working knowledge of Windows-based ...

Troy University

Helpdesk Operator

Troy, AL · On-site

... IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

All In Credit Union

IT Support Manager

Daleville, AL · On-site

$83 - $125/hr

Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff ... Three to five years of similar or related IT support experience. * Two years of college education ...

All-in-Credit-Unio

IT Support Manager

Daleville, AL · On-site

$83 - $125/hr

Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff ... Three to five years of similar or related IT support experience. * Two years of college education ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Experience with helpdesk or technical support. Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Alabama

It Helpdesk Support information

See Alabama salary details

$11

$20

$30

How much do it helpdesk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk support in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Alabama?

For It Helpdesk Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Alabama look for?

The top searched job categories for It Helpdesk Support jobs in Alabama are:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Alabama as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,646 per year, or $21 per hour.

DoD Information Technology HelpDesk

Griffin Associates

Huntsville, AL

Full-time

Re-posted 4 days ago

Job description

GRIFFIN Recruiters
Job Openings >> DoD Information Technology HelpDesk
DoD Information Technology HelpDesk
Summary
Title: DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL
More about this job >
Description

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience
**Apply with Resume!

  • Work Authorization/Security Clearance
  • Department of Defense (DoD) Secret security clearance, or the ability to obtain one
  • Required: High School or better.
  • Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19.

Overview

  • Experience Required: 2 years: Computer applications and operation of existing computer programs
  • High school diploma or equivalent.
  • Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware.
  • Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +.
  • Excellent PC and network troubleshooting skills.

Preferred Education and Experience

  • Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS)
  • IT Help Desk experience.

Summary/Objective

  • Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software.
    • Install software on personal computers (PCs).
    • Prepare new PCs for use, and previously used PCs for reuse.
    • Perform routine maintenance of PC hardware and software.
    • Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution.
  • Administer PC users' IT, including ensuring compliance with security requirements.

Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek

Travel:  None.

**APPLY WITH RESUME!

Apply Now
 
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About Griffin & Associates P.C.

Sourced by ZipRecruiter

Griffin & Associates serves individuals and Privately held Businesses for all their tax, Business advisory, and Financial Planning service needs. As our clients’ most trusted advisor, We always serve our Clients’ best interests with utmost Integrity and Objectivity.

Industry

Accounting services

Company size

11 - 50 Employees

Headquarters location

Norcross, GA, US

Year founded

1982

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