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It Helpdesk Support Jobs in Georgia (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

Kimley-Horn

Information Technology Analyst

Atlanta, GA · On-site

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

Provides support to end users on a variety of technology issues. Identifies, researches, and ... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... with help desk and field technicians to support client needs and share technical insights • ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

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It Helpdesk Support information

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$10

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How much do it helpdesk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it helpdesk support in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It often requires technical skills, certifications like CompTIA A+, and the ability to work in fast-paced environments, with opportunities for advancement into network administration or IT management roles.

Can I get into IT helpdesk support with no experience?

IT Helpdesk Support roles often accept candidates with little to no prior experience if they have basic technical knowledge, good communication skills, and a willingness to learn. Entry-level positions may require familiarity with operating systems, troubleshooting, and customer service, and obtaining certifications like CompTIA A+ can improve your chances. Employers may provide on-the-job training for suitable candidates.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
What are popular job titles related to It Helpdesk Support jobs in Georgia? For It Helpdesk Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Support jobs in Georgia look for? The top searched job categories for It Helpdesk Support jobs in Georgia are:
What cities in Georgia are hiring for It Helpdesk Support jobs? Cities in Georgia with the most It Helpdesk Support job openings:
It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Proton IT Helpdesk

The Reynolds and Reynolds Company

Atlanta, GA • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Reynolds and Reynolds rating

8.4

Company rating: 8.4 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

87th of 242 rated software companies

Job description

Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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