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It Helpdesk Support Jobs in Georgia (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Provide first-level technical support by answering inbound customer calls and diagnosing reported ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

In-Person Role Overview The IT Help Desk Analyst delivers technical and customer support within a high-volume call center setting. Working under general supervision, this role assists end-users with ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Key Responsibilities Help Desk * Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... Internal personas are also users of this digital platform in helping to enhance and execute against ...

Geotab Inc.

IT Support Specialist

Atlanta, GA · On-site

$60 - $80/hr

... help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ® ... The IT Support Specialist provides efficient, employee‑facing IT support across Geotab offices ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

... help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ® ... The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Key Responsibilities Help Desk * Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

... self-help" guides. * Coordinate local office technology operations, monitor onsite IT infrastr ... Support regional incident coordination, maintenance notifications, and participate in scheduled ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to ...

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site ... and helping our customers stay ahead in a rapidly evolving digital landscape. Join us on this ...

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Showing results 21-40

All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Georgia

It Helpdesk Support information

See Georgia salary details

$10

$19

$28

How much do it helpdesk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk support in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Georgia?

For It Helpdesk Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Georgia look for?

The top searched job categories for It Helpdesk Support jobs in Georgia are:

What cities in Georgia are hiring for It Helpdesk Support jobs?

Cities in Georgia with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Support Analyst II / Endpoint Specialist - onsite

Socket.dev

Atlanta, GA • On-site

$60 - $85/hr

Other

Posted 4 days ago

Job description

Description

The IT Support Analyst II / Endpoint Specialist is responsible for supporting, monitoring, and resolving escalated technical issues to improve the functionality, reliability, and security of corporate technology systems. This role serves as the primary escalation point for the Helpdesk, providing advanced troubleshooting across endpoints, Microsoft 365 platforms, and workplace technology. This position will deliver hands-on, on-site technical support while assisting with endpoint management, device lifecycle operations, and Microsoft 365 administration in a highly regulated environment. The ideal candidate is passionate about technology, delivers an exceptional service experience, and is eager to expand their knowledge of cloud-based systems within a modern, Microsoft-focused environment with opportunities to grow into advanced cloud and endpoint engineering roles. This position is based out of our Buckhead Corporate Office and requires in-office attendance 5 days per week, Monday-Friday.

Specific Job Functions
  • Act as the primary escalation point for Helpdesk (Tier 1) support requests, resolving complex technical issues across systems, hardware, and software
  • Troubleshoot and resolve Microsoft 365 issues including Exchange Online, Teams, OneDrive, and SharePoint Online
  • Support Entra ID (Azure AD) user, device, and access-related issues, including account provisioning and troubleshooting access challenges
  • Administer and support Microsoft Intune including device enrollment, configuration, compliance, and remediation
  • Manage the full endpoint lifecycle including device provisioning (Autopilot), deployment, replacement, and decommissioning
  • Perform on-site support for employees, including troubleshooting hardware, peripherals, and office technology
  • Deliver exceptional service to employees, including timely communication, ownership of issues, and full resolution of support requests
  • Identify recurring issues and trends, recommending solutions to improve service levels and reduce operational friction
  • Collaborate with systems, security, and engineering resources to collaborate and resolve complex technical issues
  • Assist in implementing endpoint standards, configurations, and best practices to ensure a secure and consistent environment
  • Support office expansions, relocations, and M&A integration activities including device deployment and user onboarding
  • Create and maintain documentation, procedures, and user guides for supported systems and common issues
  • Respond to service requests and escalations via phone, email, and in-person support in a timely and professional manner
  • Provide backup coverage to the IT Helpdesk by supporting Tier 1 ticket intake, troubleshooting, and resolution as needed
Requirements
  • 3+ years working in a corporate IT department in a support, desktop, or endpoint-focused role
  • 3+ years working with Microsoft technologies such as Windows 11, Active Directory / Entra ID, and Microsoft 365 platforms
  • Experience troubleshooting and supporting modern endpoint environments (laptops, mobile devices, docking stations, peripherals)
  • Experience supporting Microsoft Intune in a production environment preferred
Skills & Capabilities
  • Strong knowledge of modern computer hardware, operating systems, and enterprise software applications
  • Proven ability to troubleshoot complex technical issues across multiple systems and platforms
  • Strong customer service focus with the ability to communicate effectively with both technical and non-technical users
  • Ability to take ownership of issues and drive them through to resolution
  • Strong attention to detail and organizational skills
  • Ability to prioritize and manage multiple tasks in a fast-paced, rapidly growing environment
  • Desire to continuously learn and expand technical skillsets, particularly within Microsoft cloud technologies
  • Strong work ethic and commitment to deliver best-in-class service
  • Experience in highly regulated environments is a plus
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