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It Helpdesk Support Jobs (NOW HIRING)

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA

This role combines end-user support, system troubleshooting, and IT operations with cybersecurity ... Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

Hyperfine

IT Specialist

Guilford, CT · On-site

$33 - $38/hr

Guilford, Connecticut We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... This role is pivotal in designing, implementing, and maintaining our IT systems to support our ...

Reef Capital Partners

IT Helpdesk Intern

Lehi, UT · On-site

$18 - $20/hr

You will play a crucial role in supporting the Helpdesk Manager in their responsibilities ... Science, Information Technology, Cybersecurity, Information Systems or related fields.

STAQ Pharma Inc

IT Helpdesk Technician

Denver, CO · On-site

$60K/yr

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... This entry-level position provides day-to-day support for computers, mobile devices, and networked ...

Ledgebrook

IT/Helpdesk Supervisor

About the Role The IT Helpdesk Supervisor is responsible for leading and scaling day-to-day IT support operations in a fast-paced startup environment. Working closely with the Head of IT, this role ...

amphenol

IT HelpDesk Technician

Allen, TX · On-site

Role Overview Amphenol Fiber Systems International (AFSI) is seeking a IT HelpDesk Technician who ... Network & Infrastructure: Manage Cisco Meraki networking hardware and support SolidWorks ...

LJA Engineering

IT Helpdesk Technician

Katy, TX

As an IT Help Desk Technician at LJA IT , you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. A TYPICAL DAY MIGHT INCLUDE: * Providing first ...

LJA Engineering

IT Helpdesk Technician

Katy, TX · On-site

As an IT Help Desk Technician at LJA IT , you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. A TYPICAL DAY MIGHT INCLUDE: * Providing first ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

Required : • 5+ years in a technical support or helpdesk environment • 2+ years managing ... IT team Preferred : • Experience in aerospace, defense, or a regulated industry • Familiarity ...

Mastech Digital

IT Specialist - Power Platform

Lemont, IL · On-site

$50K - $65K/yr

The ideal candidate will have a strong foundation in IT helpdesk support, an eagerness to expand into low-code/no-code development, and the professional presence to interact effectively with business ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations.In this role, you will work with the internal IT team, Momentus employees, and third ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and ... Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA · On-site

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Create system support documentation as needed. * Proactively manage any planned changes and ...

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It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What jobs pay 4000 a week without a degree?

IT Helpdesk Support roles typically do not pay $4,000 a week without a degree; however, high-paying freelance or contract IT support jobs, especially those with specialized skills like network administration or cybersecurity, can reach that level. These positions often require certifications, experience, and strong technical skills rather than formal degrees.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, as many technical problems require critical thinking and personalized assistance. IT support roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What does an IT help desk person do?

An IT help desk support person assists users with technical issues related to hardware, software, and network problems. They troubleshoot, resolve technical problems, and often document solutions using ticketing systems, providing customer service and technical support in an office or remote environment.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day often include specialized roles such as IT Helpdesk Support professionals with advanced certifications, senior IT managers, or consultants in the technology sector. These positions typically require extensive experience, technical skills, and sometimes certifications like ITIL or CompTIA, and may involve working in high-demand environments or on contract projects.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
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Who are the top companies hiring for It Helpdesk Support jobs? The top employers for It Helpdesk Support jobs are:
What states have the most It Helpdesk Support jobs? States with the most job openings for It Helpdesk Support jobs include:
What job categories do people searching It Helpdesk Support jobs look for? The top searched job categories for It Helpdesk Support jobs are:
It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Specialist

IT Helpdesk Specialist

MORSE Corp

Cambridge, MA

Other

Posted 3 days ago

Job description

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  • Onboard and support new employees, including account setup and hardware/software configuration.

  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  • Review and investigate audit records for anomalies or signs of compromise.

  • Support compliance oversight by helping document and track controls and mitigation steps.

Requirements 

  • Strong troubleshooting skills with MacOS, Windows, and Linux

  • Scripting experience in Bash/shell and Python

  • Understanding of cybersecurity principles, common IT architectures, and network protocols

  • Familiarity with system administration (account management, servers, virtualization, patching)

  • Experience with vulnerability scanning tools and incident response processes

  • Strong written communication skills to create clear technical documentation

  • US Citizenship required and ability to obtain a US Security Clearance 

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