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It Helpdesk Support Jobs in Quebec (NOW HIRING)

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

As our IT Helpdesk Specialist, you will: * Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.

NORTHERN ILLINOIS FOOD BANK

$20.33 - $21.60/hr

The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of ...

UKG Organic

IT Help Desk Technician

Levis, QC

Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs ... Help professionals in the AECO industry solve real-world challenges. * Global impact: Our tools are ...

AlayaCare

IT Support I

Montreal, QC · On-site

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

Ametek

Trainee, IT Support

Levis, QC

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...

Valnet Inc.

Valnet | IT Support Specialist

Montreal, QC · On-site

What makes you stand out 2-3 years of experience in a Helpdesk or other IT support role Audiovisual ... knowledge, including experience setting up sound systems and AV equipment Nice to have * Valid ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

Associate's Degree, Bachelor's preferred * 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization * 3+ experience working in ...

Safe Fleet

IT Manager

Montreal, QC · On-site

This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk ... Ensure the ERP system (EPICOR or equivalent) supports the business effectively, with clean data ...

Nakisa

IT Manager

Montreal, QC · Hybrid

... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... Act as an escalation point for complex technical issues and provide Tier 3 support when required ...

Desjardins Group

IT Architect

Montreal, QC · Hybrid

Application solution architecture advisor Supports the solutions integration architecture advisor ... If there's something we can do to help make the recruitment process or the job you're applying for ...

HollisWealth

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...

Desjardins Group

IT Architect

Levis, QC · Hybrid

Application solution architecture advisor Supports the solutions integration architecture advisor ... If there's something we can do to help make the recruitment process or the job you're applying for ...

Industrial Alliance Pacific

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...

Lactanet

Information Technology Director

Montreal, QC · On-site +1

... information technology operations, application development, digital platforms, business ... Lead, develop, and support multidisciplinary teams while fostering collaboration, accountability ...

Lactanet

... information technology operations, application development, digital platforms, business ... Lead, develop, and support multidisciplinary teams while fostering collaboration, accountability ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Quebec

It Helpdesk Support information

See Quebec salary details

$13

$21

$31

How much do it helpdesk support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it helpdesk support in Quebec is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.00 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching It Helpdesk Support jobs in Quebec look for?

The top searched job categories for It Helpdesk Support jobs in Quebec are:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,313 per year, or $21.8 per hour.

IT Helpdesk Specialist

Quebec, QC • On-site

Coveo
See more jobs at Coveoexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Keep the business running smoothly behind the scenes!

Have you ever been the person everyone turns to when technology gets in the way? As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most.

From resolving technical issues to setting up new team members for success, you'll play a key role in delivering a seamless employee experience while growing your technical expertise in a collaborative and fast-paced environment.

As our IT Helpdesk Specialist, you will:
  • Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.
  • Triage, prioritize, and resolve requests through our IT service management platform while ensuring clear and timely communication with users.
  • Escalate complex issues to specialized teams and keep employees informed throughout the resolution process.
  • Support employee onboarding and offboarding by preparing hardware and ensuring accounts and access are ready on time.
  • Document recurring issues and solutions to strengthen internal knowledge and self-service resources.
  • Contribute to continuous improvements that enhance the overall employee IT experience.
Here is what will qualify you for the role:
  • At least one year of experience in a technical support, helpdesk, or service desk environment.
  • Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom.
  • Strong communication and customer service skills with the ability to explain technical concepts clearly.
  • A proactive mindset, curiosity, and a genuine passion for solving problems and helping others.
What will make you stand out:
  • Experience with IT service management platforms such as Jira Service Management or ServiceNow.
  • Familiarity with identity, access, and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, or Microsoft Intune.
  • Understanding of networking fundamentals, including virtual private networks (VPN), domain name system (DNS), and Wi-Fi.
  • Comfortable using command-line tools to investigate and troubleshoot technical issues.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

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