Technical Support IT
CA$68K - CA$85K/yr
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...
Technical Support IT
CA$68K - CA$85K/yr
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...
Technical Support IT
Montreal, QC · On-site
CA$68K - CA$85K/yr
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...
Technical Support IT
Montreal, QC · On-site
CA$68K - CA$85K/yr
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...
Job Title: IT Support Engineer - Onsite Location: Montreal, Quebec, Canada Experience: 3 to 5 Years Rates: $32 to $35 CAD PH Role Summary NearSource is seeking an IT Support Engineer to support ...
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Job Title: IT Support Engineer - Onsite Location: Montreal, Quebec, Canada Experience: 3 to 5 Years Rates: $32 to $35 CAD PH Role Summary NearSource is seeking an IT Support Engineer to support ...
Alteo is looking for an IT Support Analystfor a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...
Alteo is looking for an IT Support Analystfor a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...
Alteo is looking for an IT Support Analyst for a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...
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Alteo is looking for an IT Support Analyst for a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...
iSoftStone, Inc. is seeking a n Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...
New
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iSoftStone, Inc. is seeking a n Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...
New
Associate IT Support Engineer
Montreal, QC · Hybrid
CA$24 - CA$30/hr
iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...
New
Associate IT Support Engineer
Montreal, QC · Hybrid
CA$24 - CA$30/hr
iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...
New
IT End User Support Manager
Montreal, QC · On-site +1
Provide Enhanced IT Support to Quebec firm leadership which is primarily based in the downtown Montreal office * Manage the IT desktop asset life cycle and accounting for all assets, including ...
IT End User Support Manager
Montreal, QC · On-site +1
Provide Enhanced IT Support to Quebec firm leadership which is primarily based in the downtown Montreal office * Manage the IT desktop asset life cycle and accounting for all assets, including ...
Bilingual IT Support Specialist (ISP / Service Desk) Shift: On call 4-months contract with possibility of extension Wage in CAD: 18$ an hour Location: Montreal, Onsite Department: Information ...
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Bilingual IT Support Specialist (ISP / Service Desk) Shift: On call 4-months contract with possibility of extension Wage in CAD: 18$ an hour Location: Montreal, Onsite Department: Information ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
Information Technology Support Specialist / Spcialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
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Information Technology Support Specialist / Spcialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
Mission Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, ...
Mission Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, ...
Our team of skilled IT Support Specialists resolves issues for our global end-users and is the first point of contact for all IT related issues. You will be provided with a training plan, coaching ...
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Our team of skilled IT Support Specialists resolves issues for our global end-users and is the first point of contact for all IT related issues. You will be provided with a training plan, coaching ...
Our team of skilled IT Support Specialists resolves issues for our global end-users and is the first point of contact for all IT related issues. You will be provided with a training plan, coaching ...
Our team of skilled IT Support Specialists resolves issues for our global end-users and is the first point of contact for all IT related issues. You will be provided with a training plan, coaching ...
... IT service providers responsible for technical support Occasionally contributing hands-on to technical initiatives when required Supporting IT operations across multiple manufacturing plants in ...
... IT service providers responsible for technical support Occasionally contributing hands-on to technical initiatives when required Supporting IT operations across multiple manufacturing plants in ...
IT Help Desk Support Technician (Bilingual, Remote)
Boischatel, QC · Remote
CA$50K - CA$60K/yr
IT Help Desk Support Technician (Bilingual, Remote) Location: Remote (Canada-based) Salary: $50,000 - $60,000 CAD Benefits: Medical Insurance (60% paid for by company after 4 mos.), Vacation, Paid ...
IT Help Desk Support Technician (Bilingual, Remote)
Boischatel, QC · Remote
CA$50K - CA$60K/yr
IT Help Desk Support Technician (Bilingual, Remote) Location: Remote (Canada-based) Salary: $50,000 - $60,000 CAD Benefits: Medical Insurance (60% paid for by company after 4 mos.), Vacation, Paid ...
Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No **English to ... Assurer le support des salles de reunion et des espaces de collaboration partages avec l'equipement ...
Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No **English to ... Assurer le support des salles de reunion et des espaces de collaboration partages avec l'equipement ...
Mission Mission You will be responsible for providing daily IT support, maintaining end‑user systems and ensuring the stability of local infrastructures. Your contribution will directly impact ...
Mission Mission You will be responsible for providing daily IT support, maintaining end‑user systems and ensuring the stability of local infrastructures. Your contribution will directly impact ...
Overview Our Top Client has an IT Support / Asset Management for IT Warehouse contract to hire opening. This person must work on site in Quebec City. Location: Quebec City, Quebec Duration: Long term ...
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Overview Our Top Client has an IT Support / Asset Management for IT Warehouse contract to hire opening. This person must work on site in Quebec City. Location: Quebec City, Quebec Duration: Long term ...
L1 Support Hero
Montreal, QC · On-site
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
Montreal, QC · On-site
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Overnight It Support information
What is an Overnight IT Support job?
An Overnight IT Support job involves providing technical assistance and troubleshooting outside regular business hours, typically during the night shift. Responsibilities include monitoring systems, resolving network or hardware issues, and assisting users with technical problems. This role is crucial for businesses that operate 24/7 or need after-hours tech support to maintain smooth IT operations. Strong problem-solving skills, knowledge of IT systems, and the ability to work independently are essential.
What are the key skills and qualifications needed to thrive in the Overnight It Support position, and why are they important?
To thrive as an Overnight IT Support professional, you need strong troubleshooting skills, technical knowledge of hardware and software systems, and experience in IT support or help desk environments. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills that help you excel during non-standard work hours. These competencies are crucial for maintaining critical systems and providing timely assistance when fewer resources are available overnight.
What are some typical challenges faced by Overnight IT Support staff?
Overnight IT Support professionals often handle technical issues with limited in-person supervision and support, which requires strong independent problem-solving skills. They may address high-priority incidents or system outages that arise outside of regular business hours, ensuring minimal disruption to business operations. Additionally, communication with daytime teams is crucial to provide thorough handovers and maintain continuity of support. This role can be both rewarding and demanding, offering valuable experience in crisis management and exposure to a wide range of IT environments.
More about Overnight It Support jobs
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What are popular job titles related to Overnight It Support jobs in Quebec? For Overnight It Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Overnight It Support jobs in Quebec look for? The top searched job categories for Overnight It Support jobs in Quebec are:
What cities in Quebec are hiring for Overnight It Support jobs? Cities in Quebec with the most Overnight It Support job openings:
CA$68K - CA$85K/yr
Other
Posted 26 days ago
Job description
Job Description
So, what will your new role look like?
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service.
On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience.
You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment.
Responsibilities:
- Provide high-quality technical support and resolve IT requests within reasonable timeframes
- Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
- Identify and implement improvements to IT processes and user experience leveraging automation and AI tools
- Administer the device fleet using MDM tools such as Intune and Jamf
- Gather, clarify, and document relevant information for the team
- Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
- Collaborate with the IT team on incident resolution and ad hoc projects
- Define priorities and ensure effective time management
What does your future team look like?
- You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience.
- The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement.
- In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency.
What are the next challenges awaiting your team?
- The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users.
- One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service.
- The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience.
- Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations.
- 8+ years of experience in IT support or a related field;
- Demonstrated experience using AI tools or automation to improve efficiency or service quality in an IT context;
- Excellent interpersonal skills and strong customer service orientation;
- Excellent communication skills in both French and English (spoken and written);
- Expertise in troubleshooting Windows 11 and macOS;
- Experience managing SaaS access;
- Knowledge of Azure AD, Microsoft 365, and Azure PIM;
- Autonomy, resourcefulness, and initiative;
- Strong interest in artificial intelligence and its practical applications.
Salary range: $68K-85K CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions.