We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.
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We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.
IT Analyst
Montreal, QC · On-site +1
Associate's Degree, Bachelor's preferred * 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization * 3+ experience working in ...
IT Analyst
Montreal, QC · On-site +1
Associate's Degree, Bachelor's preferred * 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization * 3+ experience working in ...
IT Manager
Montreal, QC · On-site
This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...
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IT Manager
Montreal, QC · On-site
This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...
... Information Technology systems, Cyber Security and Data Management functions ... The Associate is expected to have a high degree of independence and autonomy and participates to ...
... Information Technology systems, Cyber Security and Data Management functions ... The Associate is expected to have a high degree of independence and autonomy and participates to ...
IT Manager
Montreal, QC · Hybrid
... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... Manage and maintain hybrid IT infrastructure, including on-premises and cloud environments (Azure ...
IT Manager
Montreal, QC · Hybrid
... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... Manage and maintain hybrid IT infrastructure, including on-premises and cloud environments (Azure ...
IT Architect
Montreal, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Montreal, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Levis, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Levis, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Analyst
Montreal, QC · Hybrid
As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...
IT Analyst
Montreal, QC · Hybrid
As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...
IT Analyst
Montreal, QC · Hybrid
As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...
IT Analyst
Montreal, QC · Hybrid
As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...
IT Manager
Saint-hubert, QC · On-site
Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own the end-to-end ... it. Site upgrades, rollouts, and migrations -- you'll scope them and see them through. You'll also ...
IT Manager
Saint-hubert, QC · On-site
Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own the end-to-end ... it. Site upgrades, rollouts, and migrations -- you'll scope them and see them through. You'll also ...
IT Manager [#4950]
Montreal, QC · On-site
Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...
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IT Manager [#4950]
Montreal, QC · On-site
Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...
IT Support Technician
Pointe-claire, QC · On-site
Our core philosophy is focused on helping customers work better and achieving greatness with the ... Job Summary We are seeking an experienced IT Support Technician, Level 1-2 to provide hands-on ...
IT Support Technician
Pointe-claire, QC · On-site
Our core philosophy is focused on helping customers work better and achieving greatness with the ... Job Summary We are seeking an experienced IT Support Technician, Level 1-2 to provide hands-on ...
IT Support Technician
Pointe-claire, QC · On-site
Our core philosophy is focused on helping customers work better and achieving greatness with the ... Job Summary We are seeking an experienced IT Support Technician, Level 1-2 to provide hands-on ...
IT Support Technician
Pointe-claire, QC · On-site
Our core philosophy is focused on helping customers work better and achieving greatness with the ... Job Summary We are seeking an experienced IT Support Technician, Level 1-2 to provide hands-on ...
... help get us there. For more information about Coke Canada Bottling and our products, visit ... Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ...
... help get us there. For more information about Coke Canada Bottling and our products, visit ... Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ...
... help get us there. For more information about Coke Canada Bottling and our products, visit ... Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ...
... help get us there. For more information about Coke Canada Bottling and our products, visit ... Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ...
We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Titre du poste : Analyste Support IT Description du ...
We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Titre du poste : Analyste Support IT Description du ...
As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.
As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.
Senior IT Analyst
Quebec, QC · Hybrid
As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...
Senior IT Analyst
Quebec, QC · Hybrid
As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Senior IT Analyst
Montreal, QC · Hybrid
As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...
Senior IT Analyst
Montreal, QC · Hybrid
As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...
It Helpdesk Associate information
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Quebec?
The most popular types of It Helpdesk jobs in Quebec are:
What are popular job titles related to It Helpdesk Associate jobs in Quebec?
For It Helpdesk Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Quebec look for?
The top searched job categories for It Helpdesk Associate jobs in Quebec are:
What cities in Quebec are hiring for It Helpdesk Associate jobs?
Cities in Quebec with the most It Helpdesk Associate job openings:
Job description
At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.
We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies. Utilizing our corporate Service Desk ITSM management platform to create, update, resolve tickets, while thoroughly documenting all reported problems, troubleshooting efforts, and resolutions.
In this role, your responsibilities will include:
- Provides technical assistance and support to end users related to computer systems, hardware, or software.
- Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
- Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
- Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
- Prioritize and complete work to meet or exceed response and resolution targets.
- Follows defined policies and procedures to manage workflow, including escalation of tickets.
- Utilizes available resources to promptly and accurately identify resolutions
- Maintains inventory of equipment, hardware, software, and supplies.
- Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
- Other duties as assigned.
Requirements for the position include:
- Strong problem-solving skills and a passion for continuous improvement in technology solutions.
- Bilingual in English and French (written and verbal).
- Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals.
- Proven ability to effectively interact with end-users in identifying and resolving technical issues.
- Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
- Working knowledge of user VPN.
- Experience with VMWare vSphere and vCenter.
- Ability to work in a team environment and individual while handling multiple tasks.
Nice to have qualifications for this position include:
- Customer support and services experience.
- VPN, Wi-Fi, and other network experience.
- Experience with Cloud services, like Azure & AWS.
- Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products.
Why Work at Newforma?
- Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
- Global impact: Our tools are used on over 16 million projects worldwide.
- Collaborative culture: Work alongside talented teammates who value your input.
- Room to grow: We support your career development through learning opportunities and mentorship.
- Innovation at its core: Be part of a company that’s always evolving to meet industry needs.