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It Help Desk Jobs in Quebec (NOW HIRING)

UKG Organic

IT Help Desk Technician

Levis, QC · On-site

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... At least one year of experience in a technical support, helpdesk, or service desk environment.

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

We are a diverse and passionate team of event experts and fans who are dedicated to helping ... AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * ...

Nakisa

IT Manager

Montreal, QC · Hybrid

... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...

Valnet Inc.

Valnet | IT Support Specialist

Montreal, QC · On-site

... and helping to maintain accurate asset records * Keep track of remote assets, ensuring equipment ... Handle desk moves and workspace setups, relocating and configuring equipment correctly * Maintain ...

Safe Fleet

IT Manager

Montreal, QC · On-site

This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...

Weir

Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...

Weir Group

Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...

Desjardins Group

IT Architect

Levis, QC · Hybrid

If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)

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It Help Desk information

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Quebec?

The most popular types of It Help Desk jobs in Quebec are:

What are popular job titles related to It Help Desk jobs in Quebec?

For It Help Desk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Quebec look for?

The top searched job categories for It Help Desk jobs in Quebec are:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Technician

UKG Organic

Levis, QC • On-site

Full-time

Posted 9 days ago

Job description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies. Utilizing our corporate Service Desk ITSM management platform to create, update, resolve tickets, while thoroughly documenting all reported problems, troubleshooting efforts, and resolutions.

In this role, your responsibilities will include:

  • Provides technical assistance and support to end users related to computer systems, hardware, or software.
  • Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
  • Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
  • Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
  • Prioritize and complete work to meet or exceed response and resolution targets.
  • Follows defined policies and procedures to manage workflow, including escalation of tickets.
  • Utilizes available resources to promptly and accurately identify resolutions
  • Maintains inventory of equipment, hardware, software, and supplies.
  • Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
  • Other duties as assigned.

Requirements for the position include:

  • Strong problem-solving skills and a passion for continuous improvement in technology solutions.
  • Bilingual in English and French (written and verbal).
  • Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals.
  • Proven ability to effectively interact with end-users in identifying and resolving technical issues.
  • Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
  • Working knowledge of user VPN.
  • Experience with VMWare vSphere and vCenter.
  • Ability to work in a team environment and individual while handling multiple tasks.

Nice to have qualifications for this position include:

  • Customer support and services experience.
  • VPN, Wi-Fi, and other network experience.
  • Experience with Cloud services, like Azure & AWS.
  • Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products.

Why Work at Newforma?

  • Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
  • Global impact: Our tools are used on over 16 million projects worldwide.
  • Collaborative culture: Work alongside talented teammates who value your input.
  • Room to grow: We support your career development through learning opportunities and mentorship.
  • Innovation at its core: Be part of a company that’s always evolving to meet industry needs.