We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.
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We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
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The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management. > Cybersecurity Strategy & Governance: * Cybersecurity roadmap: Build, iterate and deliver ...
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Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management. > Cybersecurity Strategy & Governance: * Cybersecurity roadmap: Build, iterate and deliver ...
Help Desk Manager Requirements: * Bachelor's degree in computer science, information technology, or a related field. * At least two years of experience as a Help Desk Manager or in a technical ...
Help Desk Manager Requirements: * Bachelor's degree in computer science, information technology, or a related field. * At least two years of experience as a Help Desk Manager or in a technical ...
Help Desk Manager Requirements: * Bachelor's degree in computer science, information technology, or a related field. * At least two years of experience as a Help Desk Manager or in a technical ...
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Help Desk Manager Requirements: * Bachelor's degree in computer science, information technology, or a related field. * At least two years of experience as a Help Desk Manager or in a technical ...
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... At least one year of experience in a technical support, helpdesk, or service desk environment.
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... At least one year of experience in a technical support, helpdesk, or service desk environment.
Analyste Support IT Description du poste Dans ce role, vous contribuerez a la gestion des services ... Experience avec outils de ticketing et help desk * Capacite a gerer de petits projets et a encadrer ...
Analyste Support IT Description du poste Dans ce role, vous contribuerez a la gestion des services ... Experience avec outils de ticketing et help desk * Capacite a gerer de petits projets et a encadrer ...
IT Analyst
Montreal, QC · On-site +1
We are a diverse and passionate team of event experts and fans who are dedicated to helping ... AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * ...
IT Analyst
Montreal, QC · On-site +1
We are a diverse and passionate team of event experts and fans who are dedicated to helping ... AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * ...
Record all help desk interactions; * Administer user support software; * Forward support tickets to ... College diploma or higher--Information Technology or a related field; * Proficiency in Windows ...
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Record all help desk interactions; * Administer user support software; * Forward support tickets to ... College diploma or higher--Information Technology or a related field; * Proficiency in Windows ...
IT Manager
Montreal, QC · Hybrid
... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...
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IT Manager
Montreal, QC · Hybrid
... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...
Reporting to the IT Director, you will be responsible for providing user support and customer ... Record all help desk interactions; * Administer user support software; * Forward support tickets to ...
Reporting to the IT Director, you will be responsible for providing user support and customer ... Record all help desk interactions; * Administer user support software; * Forward support tickets to ...
As an IT Technician you will be responsible to provide support to various Blue Mantis clients ... Manage help desk requests submitted by phone, email, or chat. Document all support requests and ...
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As an IT Technician you will be responsible to provide support to various Blue Mantis clients ... Manage help desk requests submitted by phone, email, or chat. Document all support requests and ...
Valnet | IT Support Specialist
Montreal, QC · On-site
... and helping to maintain accurate asset records * Keep track of remote assets, ensuring equipment ... Handle desk moves and workspace setups, relocating and configuring equipment correctly * Maintain ...
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Valnet | IT Support Specialist
Montreal, QC · On-site
... and helping to maintain accurate asset records * Keep track of remote assets, ensuring equipment ... Handle desk moves and workspace setups, relocating and configuring equipment correctly * Maintain ...
IT Manager
Montreal, QC · On-site
This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...
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IT Manager
Montreal, QC · On-site
This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Knowledge and Experience Required * 5+ years of hands-on IT end-user support experience (deskside ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Knowledge and Experience Required * 5+ years of hands-on IT end-user support experience (deskside ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Knowledge and Experience Required * 5+ years of hands-on IT end-user support experience (deskside ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Knowledge and Experience Required * 5+ years of hands-on IT end-user support experience (deskside ...
IT Architect
Montreal, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Montreal, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Levis, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
IT Architect
Levis, QC · Hybrid
If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)
It Help Desk information
What is an IT Help Desk professional?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
Is help desk a good entry-level IT job?
Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.
What does an IT Help Desk do?
An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What are the most commonly searched types of It Help Desk jobs in Quebec?
The most popular types of It Help Desk jobs in Quebec are:
What are popular job titles related to It Help Desk jobs in Quebec?
For It Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Quebec look for?
The top searched job categories for It Help Desk jobs in Quebec are:
Full-time
Posted 11 days ago
Job description
At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.
We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies. Utilizing our corporate Service Desk ITSM management platform to create, update, resolve tickets, while thoroughly documenting all reported problems, troubleshooting efforts, and resolutions.
In this role, your responsibilities will include:
- Provides technical assistance and support to end users related to computer systems, hardware, or software.
- Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
- Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
- Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
- Prioritize and complete work to meet or exceed response and resolution targets.
- Follows defined policies and procedures to manage workflow, including escalation of tickets.
- Utilizes available resources to promptly and accurately identify resolutions
- Maintains inventory of equipment, hardware, software, and supplies.
- Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
- Other duties as assigned.
Requirements for the position include:
- Strong problem-solving skills and a passion for continuous improvement in technology solutions.
- Bilingual in English and French (written and verbal).
- Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals.
- Proven ability to effectively interact with end-users in identifying and resolving technical issues.
- Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
- Working knowledge of user VPN.
- Experience with VMWare vSphere and vCenter.
- Ability to work in a team environment and individual while handling multiple tasks.
Nice to have qualifications for this position include:
- Customer support and services experience.
- VPN, Wi-Fi, and other network experience.
- Experience with Cloud services, like Azure & AWS.
- Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products.
Why Work at Newforma?
- Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
- Global impact: Our tools are used on over 16 million projects worldwide.
- Collaborative culture: Work alongside talented teammates who value your input.
- Room to grow: We support your career development through learning opportunities and mentorship.
- Innovation at its core: Be part of a company that’s always evolving to meet industry needs.