ZipRecruiter

Log In

1

It Help Desk Jobs in Quebec (NOW HIRING)

Coveo

IT Helpdesk Specialist

Quebec, QC

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... At least one year of experience in a technical support, helpdesk, or service desk environment.

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... At least one year of experience in a technical support, helpdesk, or service desk environment.

Nakisa

IT Manager

Montreal, QC · Hybrid

... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...

Valnet Inc.

Valnet | IT Support Specialist

Montreal, QC · On-site

... and helping to maintain accurate asset records * Keep track of remote assets, ensuring equipment ... Handle desk moves and workspace setups, relocating and configuring equipment correctly * Maintain ...

Safe Fleet

IT Manager

Montreal, QC · On-site

This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...

Weir Group

Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...

Weir

Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... Service Desk Team within the Information and Communication Systems Section, you will help ...

Desjardins Group

IT Architect

Levis, QC · Hybrid

If there's something we can do to help make the recruitment process or the job you're applying for ... Job Family Information technology (FG)

HollisWealth

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...

Industrial Alliance Pacific

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of technology solutions that help achieve business objectives and support the transformation of our ...

next page

Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Jobs in Quebec

It Help Desk information

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Quebec? The most popular types of It Help Desk jobs in Quebec are:
What are popular job titles related to It Help Desk jobs in Quebec? For It Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Quebec look for? The top searched job categories for It Help Desk jobs in Quebec are:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

IT Help Desk Technician - Level 1 (Bilingual- English/French)

VC3

Montreal, QC

Full-time

Re-posted 2 days ago

Job description

Description
Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities


  • Provide end user support to inbound phone requests from end users.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Incident Identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months)

Skills Knowledge and Expertise


  • Bilingual, French and English would be an asset 
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
  • At least 2 years’ experience managing & working with the following technologies:
  • Windows XP, 7, 8, 8.1 & 10
  • MS Office Suite (2003 & Newer)
  • Windows Server 2003, 2008 R2, 2012
  • Active Directory User Management
  • DHCP
  • DNS
  • Terminal Services
  • Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.