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It Help Desk Jobs in Quebec (NOW HIRING)

WSP

IT On-site Support Technician

Montreal, QC · On-site

CA$73K - CA$97K/yr

Maintain accurate IT asset inventory records in the CMDB. * Support the resolution of IT incidents ... Certifications such as A+, Network+, or Help Desk Institute credentials. * Proficiency with ...

WSP

IT On-site Support Technician

Montreal, QC · On-site

CA$73K - CA$97K/yr

Maintain accurate IT asset inventory records in the CMDB. * Support the resolution of IT incidents ... Certifications such as A+, Network+, or Help Desk Institute credentials. * Proficiency with ...

Alteo

IT Manager [#4950]

Montreal, QC

Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...

Nuovo Photography

IT Operations Intern

Montreal, QC · On-site

We're looking for an IT Operations Intern to join our team. This role is ideal for a student who is ... Support the rollout of a new hardware recycling initiative and help improve inventory organization

National Bank

Lead IT Auditor

Montreal, QC · On-site

A career as a Lead IT Auditor on the Internal Audit team at National Bank means contributing to audit and advisory engagements while helping to develop your colleagues' knowledge within your area of ...

National Bank

Lead IT Auditor

Montreal, QC · Hybrid

A career as a Lead IT Auditor on the Internal Audit team at National Bank means contributing to audit and advisory engagements while helping to develop your colleagues' knowledge within your area of ...

National Bank

Lead IT Auditor

Montreal, QC · Hybrid

A career as a Lead IT Auditor on the Internal Audit team at National Bank means contributing to audit and advisory engagements while helping to develop your colleagues' knowledge within your area of ...

National Bank

Lead IT Auditor

Longueuil, QC · Hybrid

A career as a Lead IT Auditor on the Internal Audit team at National Bank means contributing to audit and advisory engagements while helping to develop your colleagues' knowledge within your area of ...

National Bank

Lead IT Auditor

Laval, QC · Hybrid

A career as a Lead IT Auditor on the Internal Audit team at National Bank means contributing to audit and advisory engagements while helping to develop your colleagues' knowledge within your area of ...

AlayaCare

IT Support I

Montreal, QC · On-site

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

HollisWealth

Senior IT Analyst

Montreal, QC · Hybrid

As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...

Équipements Paquet

Bienvenue dans l'équipe des Experts en Aventure ! Sous la supervision du coordonnateur de la succursale, vous aurez pour mission d'assurer l'entretien et les réparations des véhicules récréatifs ...

Desjardins Group

Advisor, IT security

Levis, QC · Hybrid

As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called ...

HollisWealth

Senior IT Analyst

Quebec, QC · Hybrid

As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Quebec

It Help Desk information

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the most commonly searched types of It Help Desk jobs in Quebec?

The most popular types of It Help Desk jobs in Quebec are:

What are popular job titles related to It Help Desk jobs in Quebec?

For It Help Desk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Quebec look for?

The top searched job categories for It Help Desk jobs in Quebec are:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

IT On-site Support Technician

WSP

Montreal, QC • On-site

CA$73K - CA$97K/yr

Full-time

Re-posted 4 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

What if you could redefine what's possible? With us, you can.
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and sciencebased expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP
The Opportunity - Build the Future with Us
As an IT OnSite Support Technician, you'll be at the front line of WSP's technology experience-delivering handson, highimpact IT support that keeps our people connected, productive, and secure. This is an on-site role, ideal for someone who thrives in a fastpaced, peoplefocused environment and enjoys being in the heart of the action.
Your Impact
  • Respond to IT incidents and service requests at your primary office and during visits to regional offices.
  • Transfer incidents and requests to specialized support teams when required.
  • Identify, document, and help resolve recurring IT issues, including recommending and implementing corrective actions.
  • Collaborate with server, network, security, and other IT administrators to resolve complex incidents and maintain infrastructure equipment.
  • Build strong working relationships with office managers to understand local IT challenges and work with IT leadership to address them.
  • Participate in office deployments, relocations, and renovation projects.
  • Monitor, report on, and contribute to resolving issues related to shared IT services such as audio/video systems, printers, WiFi, cabling, and networking.
  • Prepare and replace computer workstations when local deployment teams are unable to meet required timelines.
  • Maintain accurate IT asset inventory records in the CMDB.
  • Support the resolution of IT incidents remotely when required.
  • Participate in computer performance testing, reporting, and documentation.
  • Guide and train users on IT best practices to enhance productivity and system adoption.
  • Develop collaborative relationships with end users to personalize and continuously improve service delivery.
  • Lead IT onboarding and induction sessions for new employees, explaining systems and available support resources. 
  • Maintain and improve IT workspaces, including tech bars, desks, and stockrooms.
  • Contribute to the documentation of IT incident resolution processes and procedures.
  • Participate in the development of longterm strategies and planning for future IT service needs.
  • Perform other assigned duties as required.

VIP & Information Security Responsibilities
  • Provide priority, highly attentive support to VIP users, including evenings and weekends when requested.
  • Remain available during extended hours, arriving early or leaving late for VIP events and critical meetings.
  • Build trusted relationships with VIPs and their assistants to deliver highly personalized service. 
  • Ensure all meeting rooms are fully operational and online at all times.
  • Monitor network access points, issue IDs, manage access levels, and support password usage.
  • Analyze systems, security controls, and event logs to identify potential security threats.
  • Assist with audits, documentation of security processes, and remediation of compliance gaps.
  • Collaborate with Corporate Security and multiple stakeholders on secure project delivery.
  • Support testing, preventive maintenance, repairs, and basic programming tasks.
The Skills That Set You Apart
  • Degree or certificate in Computer Science or a related discipline.
  • 2-5 years of experience as a Level 2 IT Support Technician.
  • Ability to work onsite in WSP's head office during weekdays (physical presence required).
  • Excellent verbal and written communication skills.
  • Bilingualism (English-French) is required because the individual will frequently be involved with English-speaking users and stakeholders at a national level.
  • Strong customerservice mindset with a genuine desire to help users.
  • Certifications such as A+, Network+, or Help Desk Institute credentials.
  • Proficiency with Microsoft Office 365 and common office software.
  • Working knowledge of ServiceNow and ITIL processes.
  • Strong ability to manage priorities, expectations, and evolving technical demands.
Why Choose WSP?
Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.
#WeAreWSP
Compensation
AB, BC, NT, NU, SK & YT: $73,400 - $97,200
MB & ON: $67,000 - $92,200
NB, NL, NS, PE & QC: $66,300 - $80,000

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?
Join WSP and be part of a team that's redefining what's possible-one connection, one solution, one community at a time.
#LI-Onsite
At WSP, we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.

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