Advisor, IT security
Montreal, QC · Hybrid
As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called ...
Advisor, IT security
Montreal, QC · Hybrid
As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called ...
Bienvenue dans l'équipe des Experts en Aventure ! Sous la supervision du coordonnateur de la succursale, vous aurez pour mission d'assurer l'entretien et les réparations des véhicules récréatifs ...
Bienvenue dans l'équipe des Experts en Aventure ! Sous la supervision du coordonnateur de la succursale, vous aurez pour mission d'assurer l'entretien et les réparations des véhicules récréatifs ...
IT Business Analyst
Laval, QC · On-site
You will be joining a market leader with over 40 years of experience to help you elevate your ... Support stakeholders in understanding and adapting to changes resulting from IT projects. * ...
IT Business Analyst
Laval, QC · On-site
You will be joining a market leader with over 40 years of experience to help you elevate your ... Support stakeholders in understanding and adapting to changes resulting from IT projects. * ...
Information Technology (IT) Systems Administrator (Systems Application Analyst 3) - 28492
CA$96K - CA$125K/yr
Triage, prioritize, and track issues and document in helpdesk ticketing system (e.g., ServiceNow ... Own and enforce IT security policy across endpoints, mobile devices, accounts, and network ...
Information Technology (IT) Systems Administrator (Systems Application Analyst 3) - 28492
CA$96K - CA$125K/yr
Triage, prioritize, and track issues and document in helpdesk ticketing system (e.g., ServiceNow ... Own and enforce IT security policy across endpoints, mobile devices, accounts, and network ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...
Ce rôle supervise les fonctions du bureau d'assistance (Help Desk), d'administration des systèmes ... WHAT YOU WILL BE DOING The IT Operations Manager is responsible for the leadership, management, and ...
Quick apply
Ce rôle supervise les fonctions du bureau d'assistance (Help Desk), d'administration des systèmes ... WHAT YOU WILL BE DOING The IT Operations Manager is responsible for the leadership, management, and ...
As an IT Support Intern, you will help support the team with the following tasks: * Organize and sort IT equipment to optimize Space and ensure availability. * Assemble and configure workstations ...
As an IT Support Intern, you will help support the team with the following tasks: * Organize and sort IT equipment to optimize Space and ensure availability. * Assemble and configure workstations ...
We pride ourselves on doing good for the environment to help create a greener, more sustainable ... Proven track record and experience in deploying IT solutions. * Experience working ...
Quick apply
We pride ourselves on doing good for the environment to help create a greener, more sustainable ... Proven track record and experience in deploying IT solutions. * Experience working ...
Ce role supervise les fonctions du bureau d'assistance (Help Desk), d'administration des systemes ... Baccalaureat en technologies de l'information, en informatique, en genie ou dans un domaine connexe ...
Ce role supervise les fonctions du bureau d'assistance (Help Desk), d'administration des systemes ... Baccalaureat en technologies de l'information, en informatique, en genie ou dans un domaine connexe ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
It Help Desk information
What skills are needed for an IT Help Desk?
An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
Is an IT Help Desk a good career?
An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What does an IT Help Desk do?
An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What is an IT Help Desk professional?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Quebec? The most popular types of It Help Desk jobs in Quebec are:
What are popular job titles related to It Help Desk jobs in Quebec? For It Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Quebec look for? The top searched job categories for It Help Desk jobs in Quebec are:
Full-time
Medical, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
The Digital Security, Assemblage and Delivery Department is responsible for securing workstations and virtual environments, managing vulnerabilities, ensuring compliance and responding to security incidents, in order to maintain an acceptable level of risk in accordance with Desjardins Group frameworks. In addition to leading security projects, the department manages the implementation and updating of security software and configurations on workstations. As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called upon to work closely with the Desjardins Group Security Office (DGSO) to ensure the alignment of information security actions and strategies. You'll analyze IT system vulnerabilities and implement protective measures to back up, restore and secure technology environments. Team spirit, a sense of collaboration, leadership and adaptability will be essential qualities for success in this role. More specifically, you will be required to:
- Manage security incidents, vulnerabilities gaps in frameworks, and operational and technological risks
- Analyze the workstations targeted by the deployments to ensure their integrity and compliance with security standards
- Analyze information, conduct in-depth studies and formulate relevant recommendations tailored to identified issues
- Write clear and structured reports for senior management and others to support decision-making
- Collaborate cross-functionally with information technology teams to support deployment-related initiatives
- Proactively detect infrastructure malfunctions, report them to the relevant teams and ensure effective communication to promote a quick resolution and limit impacts
- Deliver end-to-end solutions/action plans *by mobilizing cross-functional operational resources
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#LI-Hybrid
What you bring to the table
- Bachelor's degree in IT
- A minimum of four years of relevant experience
- Other combinations of training and experience may be considered
- Demonstrated experience in vulnerability analysis to be able to assess severity and effectively prioritize corrective actions
- Knowledge of French required
- Advanced level proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Proficiency in communication tailored to different audiences, including explaining technical issues to non-specialized resources
- Proficiency with continuous learning in a constantly evolving technological environment
- Knowledge of the levers for mobilizing teams when it comes to security and fostering a proactive culture of vulnerability management
- Knowledge of compliance or operational risk vulnerability management
- 24/7 availability on rotation with compensation, to respond to major incidents in your sector
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Information technology (FG)Unposting Date
2026-08-6