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It Help Desk Jobs in Quebec (NOW HIRING)

We pride ourselves on doing good for the environment to help create a greener, more sustainable ... Proven track record and experience in deploying IT solutions.  * Experience working ...

Actastheprimarypointofcontactforemployeetechnicalrequests(Helpdesk)usingJiraServiceManagement(JSM ... Baccalaureat ou diplome collegial en technologie de l'information, en soutien informatique, ou ...

IT Project Manager - 100% Remote Location: Remote - North America Employment Type: Full-Time Work ... Help resolve issues and remove roadblocks to keep projects moving forward. * Ensure projects meet ...

Provide the resolution of user help desk problems in a timely manner. * Provide support for IT infrastructure. * Sets up, configures, and supports internal and/or external networks. * Perform system ...

... & IT Operations to lead its technology modernization initiatives and operational transformation ... service desk operations and end-user support. You will play a key role in driving reliability ...

Showing results 41-60

It Help Desk information

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Quebec?

The most popular types of It Help Desk jobs in Quebec are:

What are popular job titles related to It Help Desk jobs in Quebec?

For It Help Desk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Quebec look for?

The top searched job categories for It Help Desk jobs in Quebec are:

Infographic showing various It Help Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 32% Part Time, and 13% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Manager, Technology Risk Services - IT Audit

KPMG

Quebec, QC

Full-time

Re-posted 4 hours ago


Job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Our Technology Risk Services team is growing. We are looking for a Manager/Senior Manager to join our dynamic team in Montreal.

Our IT audit service lines include:

  • Assisting KPMG Audit teams in both audit of technology and in leveraging technology in financial statement audits and integrated audits of financial statements and internal controls. Audit technology-related risks and controls and assist our Audit teams in addressing complex technology topics. Also, perform system implementation assessments both in support of external audits and in an advisory capacity to our clients.
  • Formal assurance on systems, processes, and controls, including Audits of Service Organization Controls (i.e., SOC 1 engagements under CSAE 3416, SSAE 18, and/or ISAE 3402), SOC 2 and SOC 3 engagements (systems security & reliability assurance), and other standards.

What you will do
  • Conducting IT audit procedures (e.g., IT risk assessments, General IT Controls, IT Application Controls, large System Implementations and Data Conversions) in support of financial statement audits and internal controls over financial reporting.
  • Conducting IT internal audit and third-party attestation engagements such as CSAE 3416 / SSAE 18 / SOC 1 and SOC 2 reports.
  • Planning, managing, and completing IT Audit project tasks including liaising with client and KPMG teams; collecting, testing, and exploring information; documenting and evaluating IT processes, controls, policies, strategies; and performing detailed quality assurance review and feedback on the work of others.
  • Communicating (written and verbal) findings and recommendations to the client including technical and business communication to management through the preparation of reports and analyses; preparation of advisory and assurance reports and related deliverables.
  • Guiding field engagement teams as well as coaching junior staff members.
  • Influencing and contributing to other practice initiatives, including but not limited to knowledge sharing, training, HR initiatives, and practice management activities.

What you bring to the role
  • Completion of one or a combination of the following designations: CA, CISA, CISSP.
  • Minimum of 5 years of combined relevant experience in IT Audit (internal and/or external audit) within a large consulting practice.
  • Strong understanding and experience with IT Integrated Audits and controls-based audits (e.g., CSAE 3416 or SSAE 18) is required.
  • Experience with the identification and or evaluation of process level controls in large system transformation projects involving SAP and or Oracle.
  • Experience in the testing of controls in different IT environments, like SAP, Oracle, Unix, Linux, AS400, Mainframe, etc.
  • Experience within an external audit practice auditing client in the Financial Services, Technology and Telecom, and Mining industry.
  • Ability to work both, with little supervision and within a team environment.
  • Excellent communication skills being able to express insights, both written and orally.
  • Demonstrated ability to learn and succeed in a fast-paced environment.
  • Attention to detail and strong organization and investigative skills.
  • Strong understanding of business risks and audit risks.
  • Have a high degree of personal confidence, enthusiasm, and drive.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best


Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:
  • Completion of one or a combination of the following designations: CA, CISA, CISSP.
  • Minimum of 5 years of combined relevant experience in IT Audit (internal and/or external audit) within a large consulting practice.
  • Strong understanding and experience with IT Integrated Audits and controls-based audits (e.g., CSAE 3416 or SSAE 18) is required.
  • Experience with the identification and or evaluation of process level controls in large system transformation projects involving SAP and or Oracle.
  • Experience in the testing of controls in different IT environments, like SAP, Oracle, Unix, Linux, AS400, Mainframe, etc.
  • Experience within an external audit practice auditing client in the Financial Services, Technology and Telecom, and Mining industry.
  • Ability to work both, with little supervision and within a team environment.
  • Excellent communication skills being able to express insights, both written and orally.
  • Demonstrated ability to learn and succeed in a fast-paced environment.
  • Attention to detail and strong organization and investigative skills.
  • Strong understanding of business risks and audit risks.
  • Have a high degree of personal confidence, enthusiasm, and drive.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: FULL_TIME