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Helpdesk Jobs in Quebec (NOW HIRING)

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...

YOUR ROLE As a Cook helper, your role is to support meal preparation and service while ensuring cleanliness, hygiene, and the proper operation of the kitchen. Specifically, your main responsibilities ...

APPLY NOW! YOUR ROLE As a Cook helper, your role is to support meal preparation and service while ensuring cleanliness, hygiene, and the proper operation of the kitchen. Specifically, your main ...

YOUR ROLE As a Cook helper, your role is to support meal preparation and service while ensuring cleanliness, hygiene, and the proper operation of the kitchen. Specifically, your main responsibilities ...

The Driver Helper rides on the vehicle and assists the Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. Position ...

Lab Helper B

Montreal, QC · On-site

CA$17/hr

For example, incumbents may be asked to perform some elements of Lab Helper level "A" tasks in addition to the above listed functions. Hiring Unit: MNI This position is covered by the AMUSE ...

Lab Helper B

Montreal, QC · On-site

CA$17/hr

For example, incumbents may be asked to perform some elements of Lab Helper level "A" tasks in addition to the above listed functions. Hiring Unit: MNI This position is covered by the AMUSE ...

As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities Manually unload drywall sheets, doors ...

The service assistant can, in particular, help with food, ensure hydration, wash hair, shave beards or oral hygiene. At mealtime, the service aide may also pick up certain residents. In addition, the ...

Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...

Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...

Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...

Tasks: Accompany the resident in his travels (dining room, in the interior courtyard etc.) Serving tables at meals Help the resident make his bed Read the newspaper with the resident Etc. Job ...

6400 Boul. Des Laurentides, Laval, Quebec H7H 1N6 Horaire : Temps plein ou temps partiel (a determiner selon les besoins et vos disponibilites.) Salaire de jour : $17.10 (prime incluse**) Salaire de ...

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Helpdesk information

See Quebec salary details

$11

$23

$42

How much do helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk in Quebec is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Quebec?

The most popular types of Helpdesk jobs in Quebec are:

What are popular job titles related to Helpdesk jobs in Quebec?

For Helpdesk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Quebec look for?

The top searched job categories for Helpdesk jobs in Quebec are:

Infographic showing various Helpdesk job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,875 per year, or $23.5 per hour.

IT Helpdesk Specialist

Coveo

Quebec, QC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Keep the business running smoothly behind the scenes!

Have you ever been the person everyone turns to when technology gets in the way? As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most.

From resolving technical issues to setting up new team members for success, you'll play a key role in delivering a seamless employee experience while growing your technical expertise in a collaborative and fast-paced environment.

As our IT Helpdesk Specialist, you will:
  • Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.
  • Triage, prioritize, and resolve requests through our IT service management platform while ensuring clear and timely communication with users.
  • Escalate complex issues to specialized teams and keep employees informed throughout the resolution process.
  • Support employee onboarding and offboarding by preparing hardware and ensuring accounts and access are ready on time.
  • Document recurring issues and solutions to strengthen internal knowledge and self-service resources.
  • Contribute to continuous improvements that enhance the overall employee IT experience.
Here is what will qualify you for the role:
  • At least one year of experience in a technical support, helpdesk, or service desk environment.
  • Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom.
  • Strong communication and customer service skills with the ability to explain technical concepts clearly.
  • A proactive mindset, curiosity, and a genuine passion for solving problems and helping others.
What will make you stand out:
  • Experience with IT service management platforms such as Jira Service Management or ServiceNow.
  • Familiarity with identity, access, and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, or Microsoft Intune.
  • Understanding of networking fundamentals, including virtual private networks (VPN), domain name system (DNS), and Wi-Fi.
  • Comfortable using command-line tools to investigate and troubleshoot technical issues.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.