As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...
Quick apply
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most. From ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Quick apply
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help remove and reinstall appliances or entryway doors to facilitate access when necessary. Technology Use & Documentation * Use Android smartphones and company-approved apps for Delivery Management ...
Help remove and reinstall appliances or entryway doors to facilitate access when necessary. Technology Use & Documentation * Use Android smartphones and company-approved apps for Delivery Management ...
Drywall Delivery Helper
Waterville, QC · On-site
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
Drywall Delivery Helper
Waterville, QC · On-site
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
Service help
Laval, QC · On-site
The service assistant can, in particular, help with food, ensure hydration, wash hair, shave beards or oral hygiene. At mealtime, the service aide may also pick up certain residents. In addition, the ...
Service help
Laval, QC · On-site
The service assistant can, in particular, help with food, ensure hydration, wash hair, shave beards or oral hygiene. At mealtime, the service aide may also pick up certain residents. In addition, the ...
Service help
Levis, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Levis, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service Help
Laval, QC · On-site
Tasks: Accompany the resident in his travels (dining room, in the interior courtyard etc.) Serving tables at meals Help the resident make his bed Read the newspaper with the resident Etc. Job ...
Service Help
Laval, QC · On-site
Tasks: Accompany the resident in his travels (dining room, in the interior courtyard etc.) Serving tables at meals Help the resident make his bed Read the newspaper with the resident Etc. Job ...
6400 Boul. Des Laurentides, Laval, Quebec H7H 1N6 Horaire : Temps plein ou temps partiel (a determiner selon les besoins et vos disponibilites.) Salaire de jour : $17.10 (prime incluse**) Salaire de ...
6400 Boul. Des Laurentides, Laval, Quebec H7H 1N6 Horaire : Temps plein ou temps partiel (a determiner selon les besoins et vos disponibilites.) Salaire de jour : $17.10 (prime incluse**) Salaire de ...
Store Helper w Scale
Laval, QC · On-site
6400 Boul. Des Laurentides, Laval, Quebec H7H 1N6 Horaire : Temps plein ou temps partiel (a determiner selon les besoins et vos disponibilites.) Salaire de jour : $17.10 (prime incluse**) Salaire de ...
Store Helper w Scale
Laval, QC · On-site
6400 Boul. Des Laurentides, Laval, Quebec H7H 1N6 Horaire : Temps plein ou temps partiel (a determiner selon les besoins et vos disponibilites.) Salaire de jour : $17.10 (prime incluse**) Salaire de ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
At Newforma, you'll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that's trusted by over 1,500 firms to simplify how they ...
Quick apply
At Newforma, you'll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that's trusted by over 1,500 firms to simplify how they ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Attendant - general help
Longueuil, QC · On-site
The Jazz Longueuil residence, a warm private residence for seniors, has the opportunity of Attendant - General Help in our wonderful care team! Working in residence is more than a job, it's a life ...
Attendant - general help
Longueuil, QC · On-site
The Jazz Longueuil residence, a warm private residence for seniors, has the opportunity of Attendant - General Help in our wonderful care team! Working in residence is more than a job, it's a life ...
Part-Time Sales Help
Pointe-claire, QC · On-site
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
Part-Time Sales Help
Pointe-claire, QC · On-site
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
Helpdesk information
See Quebec salary details
$11.06 - $13.94
8% of jobs
$13.94 - $16.83
14% of jobs
$17.27 is the 25th percentile. Wages below this are outliers.
$16.83 - $19.71
19% of jobs
The median wage is $21.60 / hr.
$19.71 - $22.60
14% of jobs
$22.60 - $25.48
19% of jobs
$26.08 is the 75th percentile. Wages above this are outliers.
$25.48 - $28.37
6% of jobs
$28.37 - $31.25
5% of jobs
$31.25 - $34.13
4% of jobs
$34.13 - $37.02
4% of jobs
$37.02 - $39.90
3% of jobs
$39.90 - $42.79
3% of jobs
$11
$23
$42
How much do helpdesk jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for helpdesk in Quebec is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.
Is helpdesk a hard job?
Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.
What is the job of a help desk?
A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.
What jobs pay 4000 a week without a degree?
Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.
What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by Helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What are helpdesk jobs?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What are popular job titles related to Helpdesk jobs in Quebec? For Helpdesk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Quebec look for? The top searched job categories for Helpdesk jobs in Quebec are:
Full-time
Posted 13 days ago
Job description
Keep the business running smoothly behind the scenes!
Have you ever been the person everyone turns to when technology gets in the way? As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most.
From resolving technical issues to setting up new team members for success, you'll play a key role in delivering a seamless employee experience while growing your technical expertise in a collaborative and fast-paced environment.
As our IT Helpdesk Specialist, you will:- Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.
- Triage, prioritize, and resolve requests through our IT service management platform while ensuring clear and timely communication with users.
- Escalate complex issues to specialized teams and keep employees informed throughout the resolution process.
- Support employee onboarding and offboarding by preparing hardware and ensuring accounts and access are ready on time.
- Document recurring issues and solutions to strengthen internal knowledge and self-service resources.
- Contribute to continuous improvements that enhance the overall employee IT experience.
- At least one year of experience in a technical support, helpdesk, or service desk environment.
- Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom.
- Strong communication and customer service skills with the ability to explain technical concepts clearly.
- A proactive mindset, curiosity, and a genuine passion for solving problems and helping others.
- Experience with IT service management platforms such as Jira Service Management or ServiceNow.
- Familiarity with identity, access, and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, or Microsoft Intune.
- Understanding of networking fundamentals, including virtual private networks (VPN), domain name system (DNS), and Wi-Fi.
- Comfortable using command-line tools to investigate and troubleshoot technical issues.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.