Helpdesk Analyst We are seeking a driven and motivated Bilingual Helpdesk Support Specialist. This person will be passionate about customer service and comfortable helping end users troubleshoot ...
Quick apply
Helpdesk Analyst We are seeking a driven and motivated Bilingual Helpdesk Support Specialist. This person will be passionate about customer service and comfortable helping end users troubleshoot ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Quick apply
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help remove and reinstall appliances or entryway doors to facilitate access when necessary. Technology Use & Documentation * Use Android smartphones and company-approved apps for Delivery Management ...
Help remove and reinstall appliances or entryway doors to facilitate access when necessary. Technology Use & Documentation * Use Android smartphones and company-approved apps for Delivery Management ...
Technical Help Desk Specialist
CA$22 - CA$27/hr
Bilingual Helpdesk Specialist (French/English) - Banking Industry Are you a tech-savvy customer service professional looking to plant roots with a major financial institution? We are looking for ...
Technical Help Desk Specialist
CA$22 - CA$27/hr
Bilingual Helpdesk Specialist (French/English) - Banking Industry Are you a tech-savvy customer service professional looking to plant roots with a major financial institution? We are looking for ...
Drywall Delivery Helper
Waterville, QC · On-site
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
Drywall Delivery Helper
Waterville, QC · On-site
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities * Manually unload drywall sheets ...
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities Manually unload drywall sheets, doors ...
As a supplier of construction materials, we are currently looking for a candidate to assist with the delivery of drywall to construction sites. Responsibilities Manually unload drywall sheets, doors ...
The service assistant can, in particular, help with food, ensure hydration, wash hair, shave beards or oral hygiene. At mealtime, the service aide may also pick up certain residents. In addition, the ...
The service assistant can, in particular, help with food, ensure hydration, wash hair, shave beards or oral hygiene. At mealtime, the service aide may also pick up certain residents. In addition, the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service Help
Laval, QC · On-site
Tasks: Accompany the resident in his travels (dining room, in the interior courtyard etc.) Serving tables at meals Help the resident make his bed Read the newspaper with the resident Etc. Job ...
Service Help
Laval, QC · On-site
Tasks: Accompany the resident in his travels (dining room, in the interior courtyard etc.) Serving tables at meals Help the resident make his bed Read the newspaper with the resident Etc. Job ...
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
Quick apply
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
We're looking for motivated, engaged people to help make everyone's journeys better. Decouvrez la difference que vous pouvez faire chez Gate Gourmet Gate Gourmet, une societe du gategroup, est le ...
We're looking for motivated, engaged people to help make everyone's journeys better. Decouvrez la difference que vous pouvez faire chez Gate Gourmet Gate Gourmet, une societe du gategroup, est le ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Helpdesk information
See Quebec salary details
$11.06 - $13.94
8% of jobs
$13.94 - $16.83
14% of jobs
$17.27 is the 25th percentile. Wages below this are outliers.
$16.83 - $19.71
19% of jobs
The median wage is $21.60 / hr.
$19.71 - $22.60
14% of jobs
$22.60 - $25.48
19% of jobs
$26.08 is the 75th percentile. Wages above this are outliers.
$25.48 - $28.37
6% of jobs
$28.37 - $31.25
5% of jobs
$31.25 - $34.13
4% of jobs
$34.13 - $37.02
4% of jobs
$37.02 - $39.90
3% of jobs
$39.90 - $42.79
3% of jobs
$11
$23
$42
How much do helpdesk jobs pay per hour?
As of Jun 17, 2026, the average hourly pay for helpdesk in Quebec is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.
Which IT job is the highest paid?
In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.
What does a helpdesk job do?
A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.
Is IT helpdesk a remote job?
IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.
What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by Helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What are helpdesk jobs?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What are popular job titles related to Helpdesk jobs in Quebec? For Helpdesk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Quebec look for? The top searched job categories for Helpdesk jobs in Quebec are:
Full-time
Posted 8 days ago
Job description
Helpdesk Analyst
We are seeking a driven and motivated Bilingual Helpdesk Support Specialist. This person will be passionate about customer service and comfortable helping end users troubleshoot level 1/2 issues in both the French and English language.
Job Description:
- Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.
- Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.
- Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.
- Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.
- Strong experience with Jira, including ticket management, issue tracking and workflow customization
- Troubleshoot and support mobile devices such as iPhones, iPads, and Android devices.
- Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues.
- Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps.
- Maintain accurate records of support activities, including incident documentation and resolution.
- Stay up-to-date with industry trends and technologies to provide innovative solutions and enhancements
- Fluent in both French and English, with the ability to read, write, and communicate effectively in both languages.
- Proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues.
- Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently.
- Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune.
- Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices.
- Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users.
- Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial.
- Physically able to lift and move desktops and monitors.
- Valid driver's license and willingness to travel to other offices as needed.