Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
Attendant - general help
Longueuil, QC · On-site
The Jazz Longueuil residence, a warm private residence for seniors, has the opportunity of Attendant - General Help in our wonderful care team! Working in residence is more than a job, it's a life ...
Attendant - general help
Longueuil, QC · On-site
The Jazz Longueuil residence, a warm private residence for seniors, has the opportunity of Attendant - General Help in our wonderful care team! Working in residence is more than a job, it's a life ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
Helper/Supervisor
La Pocatiere, QC · On-site
CA$16.60/hr
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
Helper/Supervisor
La Pocatiere, QC · On-site
CA$16.60/hr
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
You have applied for Part-Time Sales Help opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you ...
Helper/Supervisor
Montmagny, QC · On-site
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
Helper/Supervisor
Montmagny, QC · On-site
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
Job summary: General assistance carried out maintenance work related to the cleanliness of the residence. You will be responsible for managing the emptying, making deliveries between our three ...
Job summary: General assistance carried out maintenance work related to the cleanliness of the residence. You will be responsible for managing the emptying, making deliveries between our three ...
About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.
About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.
About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.
About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.
Bilingual Claims Helper (Community Based)
CA$60K - CA$65K/yr
As a Bilingual Claims Helper based in community, you will walk alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process and ...
Quick apply
Bilingual Claims Helper (Community Based)
CA$60K - CA$65K/yr
As a Bilingual Claims Helper based in community, you will walk alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process and ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
CA$27 - CA$28/hr
At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...
CA$27 - CA$28/hr
At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...
At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...
At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...
Helpdesk information
See Quebec salary details
$11.06 - $13.94
8% of jobs
$13.94 - $16.83
14% of jobs
$17.27 is the 25th percentile. Wages below this are outliers.
$16.83 - $19.71
19% of jobs
The median wage is $21.60 / hr.
$19.71 - $22.60
14% of jobs
$22.60 - $25.48
19% of jobs
$26.08 is the 75th percentile. Wages above this are outliers.
$25.48 - $28.37
6% of jobs
$28.37 - $31.25
5% of jobs
$31.25 - $34.13
4% of jobs
$34.13 - $37.02
4% of jobs
$37.02 - $39.90
3% of jobs
$39.90 - $42.79
3% of jobs
$11
$23
$42
How much do helpdesk jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for helpdesk in Quebec is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.
Is helpdesk a hard job?
Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.
What is the job of a help desk?
A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.
What jobs pay 4000 a week without a degree?
Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.
What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by Helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What are helpdesk jobs?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What are popular job titles related to Helpdesk jobs in Quebec? For Helpdesk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Quebec look for? The top searched job categories for Helpdesk jobs in Quebec are:
TELUS rating
8.2
Based on 10 frontline employees who took The Breakroom Quiz
18th of 82 rated telecommunications companies
Job description
Description
Position overview: full time
The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.
Responsibilities:
- Providing world-class support for business customers in a call center environment
- Using provided documentation and training to perform support of:
- Desktops
- Applications (Custom and standard)
- Networking
- Mobile devices
- Telephony systems
- Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Qualifications
Required skills:
- Fluent in both official languages (French/English oral and written)
- Ability to apply documented process and ask probing questions that are directly related to the customer's
products and services - Summarize steps taken in ticket log
- Strong communication skills
Please note:
This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.