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Helpdesk Jobs in Quebec (NOW HIRING)

Penske

  • Medical

  • Dental

  • Retirement

  • PTO

At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...

Penske Truck Leasing

  • Medical

  • Dental

  • Retirement

  • PTO

At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...

Penske

  • Medical

  • Dental

  • Retirement

  • PTO

At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...

Penske Truck Leasing

  • Medical

  • Dental

  • Retirement

  • PTO

At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...

Penske Truck Leasing

  • Medical

  • Dental

  • Retirement

  • PTO

At Penske a Diesel Technician III is a mechanic's helper/apprentice that will perform minor component repair or replacement and assist with the removal, replacement, and repair of major components ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Jobs in Quebec

Helpdesk information

See Quebec salary details

$11

$23

$42

How much do helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk in Quebec is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Quebec?

The most popular types of Helpdesk jobs in Quebec are:

What are popular job titles related to Helpdesk jobs in Quebec?

For Helpdesk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Quebec look for?

The top searched job categories for Helpdesk jobs in Quebec are:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,875 per year, or $23.5 per hour.

IT Help Desk Technician - Level 1 (Bilingual- English/French)

VC3

Montreal, QC • On-site

Full-time

Re-posted 8 days ago

Job description

Description
Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities


  • Provide end user support to inbound phone requests from end users.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Incident Identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months)

Skills Knowledge and Expertise


  • Bilingual, French and English would be an asset 
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
  • At least 2 years’ experience managing & working with the following technologies:
  • Windows XP, 7, 8, 8.1 & 10
  • MS Office Suite (2003 & Newer)
  • Windows Server 2003, 2008 R2, 2012
  • Active Directory User Management
  • DHCP
  • DNS
  • Terminal Services
  • Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.