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Remote Helpdesk Jobs in Quebec (NOW HIRING)

GCM Consultants inc.

Remote Work: A hybrid model is preferred. Regular in-office presence is encouraged while ... We are a local engineering firm that has been helping customers in all industries with engineering ...

GCM Consultants inc.

Remote Work: A hybrid model is preferred. Regular in-office presence is encouraged while ... We are a local engineering firm that has been helping customers in all industries with engineering ...

Harris

... EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare ... This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50 ...

Harris

... EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare ... This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50 ...

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Remote Helpdesk information

See Quebec salary details

$10

$25

$62

How much do remote helpdesk jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote helpdesk in Quebec is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.00 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What are popular job titles related to Remote Helpdesk jobs in Quebec? For Remote Helpdesk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Quebec look for? The top searched job categories for Remote Helpdesk jobs in Quebec are:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Quebec as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,173 per year, or $25.1 per hour.
Ojibway OPI/VRI Interpretation Vacancy (Remote)

Ojibway OPI/VRI Interpretation Vacancy (Remote)

Future Group

Quebec, QC โ€ข Remote

Full-time

Re-posted 11 days ago

Job description

We are hiring Ojibway< >English OPI/VRI Interpreters


๏ปฟ

If you are passionate about different languages and interpretation, we need you!


We are looking for professional remote interpreters who want to join an international company and be a great help to the community.

An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation and Localization Services provide accurate communication between non-English and English speakers during the calls. They carry out exclusive service in different fields and industries and assure transparency during the conversation.

Interpreters in Future Group Translation and Localization Services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise.

 

After you familiarize yourself with the following description of the position, you can click "Apply now" and send us your resume and certificate in PDF or Word files. 

 

Location: worldwide


Your responsibilities:


  • Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
  • Be always prepared to take notes during a call.
  • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
  • Rendering all messages accurately and completely, without adding, omitting, or substituting.
  • Provide the highest level of customer service during interpreting
  • Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
  • Go into internal professional training.
  • Be eager to get new professional certifications.
  • Communicate and report to your team leader.
  • Comply with dress code requirements for video remote interpreting.




Technical requirements:


As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure, that your home office will work effectively. 


  • Internet
  •  โœ“ Dedicated high-speed, private, and secured internet connection
  • โœ“ Minimum download speed 20 Mbps (megabits per second)
  • โœ“ Minimum upload speed 10 Mbps (megabits per second)
  • โœ“ Wired Internet, Ethernet Port (Wi-Fi is not allowed)
  • Systems
  • โœ“ Minimum Windows 10 operating system
  • โœ“ Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior
  • โœ“ 8 GB RAM memory minimum
  • Equipment
  • โœ“ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted)
  • โœ“ External monitors and connectors (if applicable).
  • โœ“ Computers must operate in โ€œHigh Performanceโ€ mode, not โ€œbalancedโ€ or โ€œpower saverโ€.
  • โœ“ Power adapter plugged in and not operating on battery.
  • โœ“ Chromebook is not allowed.
  • โ– Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

What we offer you:


  • Fully remote position with a clear schedule.
  • Full-time (business and weekend hours).
  • Immediate availability to start working after onboarding.
  • Internal Certified training.
  • Monthly fee payments.
  • Contract type of employment.


If you choose to work with Future Group Translation and Localization Services you will get into a friendly team, that supports each other, actively communicates, has its own corporate culture, and achieves the goals together!


About us:


Founded in 1994, Future Group has grown into one of the worldโ€™s most trusted translation and localization expert houses

across the globe.

We have successfully established a global reputation for meeting our clientsโ€™ requirements in the most beneficial and

cost-effective way.

With a high-tech translation memory software technology, ISO certification and access to translators for any language

and business application, Future Group has earned a reputable image all across the language services market.


Send us your resume. If your expertise complies with the requirements listed above, our Talent Acquisition Team will contact you by email to explain in detail the pay rates, schedules, and other working conditions. 


We will be happy to welcome you to our team!

Apply