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Remote Helpdesk Jobs in Quebec (NOW HIRING)

Inizio Engage

CA$90K - CA$100K/yr

Remote Pharmacist , Licensed (Medical Information Specialist) Inizio Engage has a long-standing ... Our mission is to partner with our clients, improving lives by helping healthcare professionals and ...

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Remote Helpdesk information

See Quebec salary details

$10

$25

$62

How much do remote helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote helpdesk in Quebec is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.00 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Quebec?

The most popular types of Helpdesk jobs in Quebec are:

What are popular job titles related to Remote Helpdesk jobs in Quebec?

For Remote Helpdesk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Quebec look for?

The top searched job categories for Remote Helpdesk jobs in Quebec are:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $52,173 per year, or $25.1 per hour.

Senior E-commerce Manager (Remote) | Canada

HireHawk

Montreal, QC • Remote

Full-time

Re-posted 14 days ago

Job description

  • Location: Remote / Virtual
  • Job Type: Full-Time

At HireHawk, we connect top global talent with highperforming U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We're passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

This role is for a strategic, hands-on e-commerce leader who can take full ownership of our Shopify site and build the digital commerce function from the ground up. You'll partner closely with the Founder, auditing what exists today, defining what "great" looks like, and executing the roadmap to get us there. The first phase is not about throwing money at ads, it's about fixing fundamentals: site experience, analytics, merchandising, conversion, and operations. As the foundation strengthens, you'll help us scale into paid media and CRM thoughtfully, and build the right team and partner bench over time.

Responsibilities:

  • Own the end-to-end Shopify experience, from backend operations to the storefront experience and on-site performance
  • Audit the current site, identify the highest-impact fixes, and turn them into a clear 30/60/90-day execution plan
  • Improve conversion rate and revenue per visitor through CRO, funnel analysis, and disciplined experimentation
  • Elevate on-site merchandising (collections, product pages, navigation, search, promotions) to increase AOV and conversion
  • Build reliable analytics and reporting that make performance clear (what's working, what's not, and why)
  • Create and manage a promotional and merchandising calendar that supports revenue goals without eroding brand value
  • Improve catalog and inventory hygiene (product data, tags, collections, and operational accuracy)
  • Manage cross-functional execution with designers, developers, copywriters, photographers/content teams, and other partners
  • Vet, hire, and manage freelancers and agencies as needed - and build scalable processes as the function grows
  • Define and track the KPIs that matter most for a profitable, scalable DTC channel

Requirements

Must-Have:

  • 5+ years of e-commerce experience, with clear ownership of site performance and revenue outcomes
  • Strong Shopify expertise (admin, catalog management, configurations, and third-party app/integration oversight)
  • Proven ability to improve conversion through CRO, merchandising, and checkout/funnel optimization
  • Strong analytics instincts: you know how to set up reporting, interpret behavior, and prioritize what moves the needle
  • Experience working cross-functionally with creative and technical partners (design, dev, copy, photo/content, media/CRM)
  • Comfortable operating in lean, entrepreneurial environments where you lead and execute (especially in the early stages)
  • Experience reporting directly to founders
  • Fashion/apparel DTC experience with ownership of a brand site or meaningful revenue responsibility
  • Based in Canada, with the ability to overlap working hours with North American time zones

Nice to Have:

  • Experience rebuilding or modernizing an under-optimized Shopify store (especially mobile experience and conversion infrastructure)
  • CRM/email experience (strategy, segmentation, lifecycle flows) and/or experience scaling paid media after foundations are in place
  • Familiarity with AI tools that support creative workflows, photography enhancement, or digital merchandising

Benefits

  • Access to a $200K+ perk marketplace with discounts on 150+ global services.
  • Option to withdraw up to 50% of approved earnings before payday.

Apply