Remote Helpdesk Jobs in Quebec (NOW HIRING)

Arc Health, a division of Harris, is seeking an Implementation Consultant (bilingual Fr/en) - Healthcare / EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare organizations.

In this role, you will work directly with clients to configure, implement, and optimize workflows, playing a key part in improving patient care through technology. You'll collaborate with cross-functional teams and guide customers through successful system adoption.

Why Join Harris Arc Health?

• Work on modern EHR implementations that directly impact patient outcomes
• High-visibility role with meaningful client interaction
• Opportunity to build deep expertise in healthcare technology and workflows
• Dynamic environment with a mix of remote work and client engagement

If you're passionate about improving healthcare through technology, we'd love to hear from you.

This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50% during key project phases.

Salary:

85K - 100K CAD

What your impact will be:

• Gather and document client workflow and business requirements
• Configure and implement EHR solutions tailored to customer needs
• Analyze client processes and recommend workflow improvements and system optimizations
• Deliver end-user training and develop supporting documentation and guides
• Manage project issues and escalations, ensuring timely resolution
• Collaborate with cross-functional teams to meet project milestones and deliverables
• Support change requests, including impact analysis and effort estimation
• Track implementation activities and issues using CRM and project tools
• Contribute to successful project delivery aligned with timelines and performance goals

What we are looking for:

• Bilingual (French & English) - required to support clients in Quebec and internationally
• Experience implementing or supporting EHR/EMR or healthcare IT systems
• Ability to travel up to 50% during key project phases
• Strong communication and presentation skills, with the ability to simplify complex concepts
• Proven ability to manage multiple priorities in fast-paced, client-facing environments
• Self-driven and resourceful problem solver
• Experience with tools such as Smartsheet, Confluence, JIRA, CRM systems
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Bachelor's or technical degree in a clinical or relevant field preferred

What would make you stand out:

• Experience with Quebec healthcare workflows
• Hands-on experience implementing EHR/EMR systems
• Strong understanding of hospital operations and clinical processes
• Ability to translate clinical workflows into system configuration

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About N. Harris:

N. Harris Computer Corporation is one of the largest and most established software companies in Canada. With over 25 years of experience, N. Harris Computer Corporation provides turnkey software solutions and services to the utility, public sector, and healthcare industries throughout North America.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

#LI-remote

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Harris Arc Health est a la recherche d'un(e) consultant(e) en mise en uvre bilingue pour soutenir le deploiement de ses solutions de dossiers medicaux electroniques (DME) de nouvelle generation aupres d'organisations de sante.

Dans ce role, vous travaillerez directement avec les clients afin de configurer, mettre en uvre et optimiser leurs flux de travail, contribuant ainsi concretement a l'amelioration des soins aux patients grace a la technologie. Vous collaborerez avec diverses equipes et accompagnerez les clients vers une adoption reussie des solutions.

Pourquoi joindre Harris Arc Health?

• Participer a des projets DME modernes ayant un impact reel sur les soins aux patients
• Occuper un role cle avec une forte interaction client
• Developper une expertise approfondie en technologies et processus cliniques
• Environnement dynamique combinant travail a distance et interventions chez les clients
• Avantages competitifs : vacances genereuses, assurances sante, dentaire et autres couvertures

Votre role et impact

• Recueillir et documenter les besoins d'affaires et les flux de travail des clients
• Configurer et mettre en uvre des solutions DME adaptees aux besoins des clients
• Analyser les processus existants et recommander des ameliorations et optimisations
• Offrir des formations aux utilisateurs et developper la documentation associee
• Gerer les enjeux et escalades en assurant leur resolution rapide
• Collaborer avec des equipes multidisciplinaires pour respecter les echeanciers
• Evaluer les demandes de changement (impacts, efforts, planification)
• Suivre les activites de projet et les incidents via les outils CRM (gestion de la relation client)
• Contribuer a la livraison reussie des projets selon les objectifs etablis

Profil recherche

• Bilinguisme (francais et anglais) requis pour soutenir des clients au Quebec et a l'international
• Experience en mise en uvre ou en soutien de systemes DME/DSI (dossier sante informatique) ou TI en sante
• Disponibilite pour voyager jusqu'a 50 % du temps lors des phases cles
• Excellentes habiletes de communication et capacite a vulgariser des concepts complexes
• Capacite a gerer plusieurs priorites dans un environnement dynamique
• Autonomie, initiative et approche orientee solutions
• Experience avec des outils comme Smartsheet, Confluence, JIRA ou CRM
• Bonne maitrise de la suite Microsoft Office
• Baccalaureat ou technique dans un domaine clinique ou un domaine pertinent (un atout)

Atouts importants

• Experience avec les flux de travail du systeme de sante quebecois
• Experience concrete en mise en oeuvre de solutions DME/DSI
• Bonne comprehension des operations hospitalieres et des processus cliniques
• Capacite a traduire des besoins cliniques en configurations systeme

Vous souhaitez contribuer a transformer les soins de sante grace a la technologie ? Nous serions ravis d'en apprendre davantage sur vous.