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Local Microsoft Help Desk Jobs in Quebec (NOW HIRING)

Jestais

Microsoft 365 tools, including Outlook and Microsoft Teams. * Experience using Microsoft Copilot or similar AI tools for documentation, analysis, and productivity. * Exposure to ERP platforms ...

Jesta I.S.

Microsoft 365 tools, including Outlook and Microsoft Teams. * Experience using Microsoft Copilot or similar AI tools for documentation, analysis, and productivity. * Exposure to ERP platforms ...

Galvion

IT Manager

Montreal, QC

This role oversees the Help Desk, Systems Administration, and Network Administration functions ... Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure ...

Marriott

Night Front Desk Manager

Montreal, QC · On-site

... Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

WSP

IT On-site Support Technician

Montreal, QC

CA$73K - CA$97K/yr

... or Help Desk Institute credentials. * Proficiency with Microsoft Office 365 and common office ... We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting ...

WSP

IT On-site Support Technician

Montreal, QC · On-site

CA$73K - CA$97K/yr

... or Help Desk Institute credentials. * Proficiency with Microsoft Office 365 and common office ... We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting ...

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

... desk environment. * Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom. * Strong communication and customer service ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Quebec

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are popular job titles related to Local Microsoft Help Desk jobs in Quebec? For Local Microsoft Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Quebec look for? The top searched job categories for Local Microsoft Help Desk jobs in Quebec are:
What cities in Quebec are hiring for Local Microsoft Help Desk jobs? Cities in Quebec with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you

IT Help Desk Technician

Construction Virtuelle et Technologie BI

Levis, QC

Full-time

Posted yesterday

Job description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies. Utilizing our corporate Service Desk ITSM management platform to create, update, resolve tickets, while thoroughly documenting all reported problems, troubleshooting efforts, and resolutions.

In this role, your responsibilities will include:

  • Provides technical assistance and support to end users related to computer systems, hardware, or software.
  • Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
  • Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
  • Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
  • Prioritize and complete work to meet or exceed response and resolution targets.
  • Follows defined policies and procedures to manage workflow, including escalation of tickets.
  • Utilizes available resources to promptly and accurately identify resolutions
  • Maintains inventory of equipment, hardware, software, and supplies.
  • Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
  • Other duties as assigned.

Requirements for the position include:

  • Strong problem-solving skills and a passion for continuous improvement in technology solutions.
  • Bilingual in English and French (written and verbal).
  • Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals.
  • Proven ability to effectively interact with end-users in identifying and resolving technical issues.
  • Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
  • Working knowledge of user VPN.
  • Experience with VMWare vSphere and vCenter.
  • Ability to work in a team environment and individual while handling multiple tasks.

Nice to have qualifications for this position include:

  • Customer support and services experience.
  • VPN, Wi-Fi, and other network experience.
  • Experience with Cloud services, like Azure & AWS.
  • Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products.

Why Work at Newforma?

  • Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
  • Global impact: Our tools are used on over 16 million projects worldwide.
  • Collaborative culture: Work alongside talented teammates who value your input.
  • Room to grow: We support your career development through learning opportunities and mentorship.
  • Innovation at its core: Be part of a company that’s always evolving to meet industry needs.