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It Helpdesk Manager Jobs in Quebec (NOW HIRING)

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...

Coveo

IT Helpdesk Specialist

Quebec, QC

As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...

Safe Fleet

IT Manager

Montreal, QC · On-site

This role is responsible for the full scope of IT at Ranger Design -- from the network and helpdesk to ERP operations and Salesforce CRM -- and will work closely with our Corporate IT team to align ...

Galvion

IT Manager

Montreal, QC · On-site

WHAT YOU WILL BE DOING The IT Operations Manager is responsible for the leadership, management, and ... This role oversees the Help Desk, Systems Administration, and Network Administration functions ...

Nakisa

IT Manager

Montreal, QC · Hybrid

... help shape the future of IT at Nakisa through continuous improvement, process optimization, and ... Manage and maintain hybrid IT infrastructure, including on-premises and cloud environments (Azure ...

Alteo

IT Manager [#4950]

Montreal, QC · On-site

Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

HollisWealth

Manager, IT Service Delivery

Montreal, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Quebec

It Helpdesk Manager information

See Quebec salary details

$30K

$67K

$101.5K

How much do it helpdesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it helpdesk manager in Quebec is $67,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Quebec? The most popular types of It Helpdesk jobs in Quebec are:
What are popular job titles related to It Helpdesk Manager jobs in Quebec? For It Helpdesk Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Quebec look for? The top searched job categories for It Helpdesk Manager jobs in Quebec are:
What cities in Quebec are hiring for It Helpdesk Manager jobs? Cities in Quebec with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $67,021 per year, or $32.2 per hour.

IT Helpdesk Specialist

Coveo

Quebec, QC • On-site

Full-time

Posted 28 days ago

Job description

Keep the business running smoothly behind the scenes!

Have you ever been the person everyone turns to when technology gets in the way? As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance, helping them stay productive and focused on what matters most.

From resolving technical issues to setting up new team members for success, you'll play a key role in delivering a seamless employee experience while growing your technical expertise in a collaborative and fast-paced environment.

As our IT Helpdesk Specialist, you will:
  • Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.
  • Triage, prioritize, and resolve requests through our IT service management platform while ensuring clear and timely communication with users.
  • Escalate complex issues to specialized teams and keep employees informed throughout the resolution process.
  • Support employee onboarding and offboarding by preparing hardware and ensuring accounts and access are ready on time.
  • Document recurring issues and solutions to strengthen internal knowledge and self-service resources.
  • Contribute to continuous improvements that enhance the overall employee IT experience.
Here is what will qualify you for the role:
  • At least one year of experience in a technical support, helpdesk, or service desk environment.
  • Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom.
  • Strong communication and customer service skills with the ability to explain technical concepts clearly.
  • A proactive mindset, curiosity, and a genuine passion for solving problems and helping others.
What will make you stand out:
  • Experience with IT service management platforms such as Jira Service Management or ServiceNow.
  • Familiarity with identity, access, and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, or Microsoft Intune.
  • Understanding of networking fundamentals, including virtual private networks (VPN), domain name system (DNS), and Wi-Fi.
  • Comfortable using command-line tools to investigate and troubleshoot technical issues.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

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