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Entry Level Help Desk Technician Jobs in Quebec (NOW HIRING)

UKG Organic

IT Help Desk Technician

Levis, QC

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.

Groupe TVA

Technicien · ne multifonctions

Montreal, QC · On-site

Description de l'entreprise Chez Groupe TVA, la créativité est au cœur de tout ce que nous faisons. Nous repoussons constamment les limites de la création dans les secteurs de la télévision, du ...

AVI-SPL

Technician, AV Support

Montreal, QC · On-site

... Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and ...

AVI-SPL

Technician, AV Support

Montreal, QC · On-site

... Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and ...

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Entry Level Help Desk Technician information

See Quebec salary details

$10

$18

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How much do entry level help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk technician in Quebec is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is an entry level help desk technician?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What types of issues can I expect to handle as an entry level help desk technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

What are the key skills and qualifications needed to thrive as an entry level help desk technician?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

Can you get an entry level help desk technician job with no experience?

Entry level help desk technician positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

How do I get my first entry level help desk technician job?

To get an entry-level help desk technician position, develop foundational IT skills such as troubleshooting, customer service, and knowledge of operating systems like Windows. Earning certifications like CompTIA A+ can improve your chances, and gaining experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Help Desk Technician jobs in Quebec?

The most popular types of Help Desk Technician jobs in Quebec are:

What are popular job titles related to Entry Level Help Desk Technician jobs in Quebec?

For Entry Level Help Desk Technician jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Technician jobs in Quebec look for?

The top searched job categories for Entry Level Help Desk Technician jobs in Quebec are:

What cities in Quebec are hiring for Entry Level Help Desk Technician jobs?

Cities in Quebec with the most Entry Level Help Desk Technician job openings:

Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,668 per year, or $18.1 per hour.

IT Help Desk Technician

UKG Organic

Levis, QC

Full-time

Posted 22 days ago

Job description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies. Utilizing our corporate Service Desk ITSM management platform to create, update, resolve tickets, while thoroughly documenting all reported problems, troubleshooting efforts, and resolutions.

In this role, your responsibilities will include:

  • Provides technical assistance and support to end users related to computer systems, hardware, or software.
  • Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
  • Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
  • Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
  • Prioritize and complete work to meet or exceed response and resolution targets.
  • Follows defined policies and procedures to manage workflow, including escalation of tickets.
  • Utilizes available resources to promptly and accurately identify resolutions
  • Maintains inventory of equipment, hardware, software, and supplies.
  • Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
  • Other duties as assigned.

Requirements for the position include:

  • Strong problem-solving skills and a passion for continuous improvement in technology solutions.
  • Bilingual in English and French (written and verbal).
  • Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals.
  • Proven ability to effectively interact with end-users in identifying and resolving technical issues.
  • Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
  • Working knowledge of user VPN.
  • Experience with VMWare vSphere and vCenter.
  • Ability to work in a team environment and individual while handling multiple tasks.

Nice to have qualifications for this position include:

  • Customer support and services experience.
  • VPN, Wi-Fi, and other network experience.
  • Experience with Cloud services, like Azure & AWS.
  • Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products.

Why Work at Newforma?

  • Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
  • Global impact: Our tools are used on over 16 million projects worldwide.
  • Collaborative culture: Work alongside talented teammates who value your input.
  • Room to grow: We support your career development through learning opportunities and mentorship.
  • Innovation at its core: Be part of a company that’s always evolving to meet industry needs.