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Entry Level Help Desk Technician Jobs in Quebec (NOW HIRING)

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Wajax

CA$24 - CA$27/hr

The Role * Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Cégep de Saint-Hyacinthe

Début d'affichage : May 15, 2026 Fin d'affichage : May 22, 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au sein ...

Cégep de Saint-Hyacinthe

Début d'affichage : 15 mai 2026 Fin d'affichage : 22 mai 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au sein ...

Nova Biomatique (2011) inc.

Nova Biomatique -- La différence, c'est tout ce que vous ne vous attendiez pas à recevoir ! Te joindre à nous en tant que technicien en ressources humaines c'est plus que ta job de rêve, c'est ...

Plastiques Gagnon

Informations générales Horaire de travail : 37,5 heures par semaine Quart de travail : Jour Lieu : Saint-Jean-Port-Joli ou Lévis (selon le candidat) Statut de l'emploi : Permanent Date d'entrée ...

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Entry Level Help Desk Technician information

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How much do entry level help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk technician in Quebec is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is an Entry Level Help Desk Technician job?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive in the Entry Level Help Desk Technician position, and why are they important?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

What types of issues can I expect to handle as an Entry Level Help Desk Technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.
More about Entry Level Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Quebec? The most popular types of Help Desk Technician jobs in Quebec are:
What are popular job titles related to Entry Level Help Desk Technician jobs in Quebec? For Entry Level Help Desk Technician jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Technician jobs in Quebec look for? The top searched job categories for Entry Level Help Desk Technician jobs in Quebec are:
What cities in Quebec are hiring for Entry Level Help Desk Technician jobs? Cities in Quebec with the most Entry Level Help Desk Technician job openings:
Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Quebec as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 87% Full Time, 7% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $37,668 per year, or $18.1 per hour.

Help Desk Support Technician [#4923]

Alteo

Other

Posted 4 days ago

Job description

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

Responsibilities

  • Serve as primary point of contact for users regarding overall support, policies and procedures
  • Assign/escalate issues to appropriate IT Systems Support technician
  • Keep users always informed on status of their tickets
  • Follow up with assigned personnel to ensure timely resolution of problems
  • Document and maintain solutions in appropriate support systems
  • Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
  • Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations

Profile:

  • DEC in IT or equivalent
  • 2+ years' experience in users support in IT
  • Bilingual French and English, since you are going to support users in both languages
  • Strong understanding of Windows 11, MS Office, MacOS
  • Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting
  • Experience in end-user support, assisting and training
  • Technical writing skills
  • Proficient in Microsoft Office
  • Capacity to form effective relationships with users
  • Strong communication skills, both verbal and written
  • Works well in a team environment
  • Effective time management and multitasking skills
  • Strong organizational skills with an ability to prioritize tasks
  • Proven ability to work well under pressure and meet all deadlines
  • Strong analytical and problem-solving skills
  • Strong technical understanding and ability to learn new programs quickly
  • Self-motivated, energetic and able to adapt quickly to change
  • Willingness to work a flexible schedule
@@@@@

Alteo recherche un Technicien en support informatique pour un poste permanent base a Montreal.
*** Travail en presentiel a 100% ***

Vous assurerez le support aux utilisateurs et le service a la clientele pour les applications et plateformes informatiques prises en charge par l'entreprise, tout en resolvant les problemes et en conseillant les mesures appropriees.

Responsabilites

  • Servir de point de contact principal pour les utilisateurs concernant le support general, les politiques et les procedures
  • Attribuer/transmettre les problemes au technicien de support informatique approprie
  • Tenir les utilisateurs informes en permanence de l'etat d'avancement de leurs tickets
  • Assurer le suivi aupres du personnel designe pour garantir la resolution rapide des problemes
  • Documenter et mettre a jour les solutions dans les systemes de support appropries
  • Transmettre les problemes recurrents au chef de l'equipe de support informatique, en s'assurant que tous les efforts de depannage ont ete deployes
  • Identifier de maniere proactive les opportunites d'amelioration et travailler avec le responsable du support informatique pour mettre en uvre des processus qui optimisent les operations du service d'assistance

Profil :

  • Diplome d'etudes collegiales (DEC) en informatique ou equivalent
  • 2+ annees d'experience dans le support aux utilisateurs en informatique
  • Bilingue francais et anglais, car vous devrez assister les utilisateurs dans ces deux langues
  • Bonne maitrise de Windows 11, MS Office, MacOS
  • Experience en matiere de reseaux de domaine Windows, de reseaux locaux et de logiciels d'acces a distance, ainsi que de depannage des technologies VPN et VM
  • Experience en assistance aux utilisateurs finaux, en accompagnement et en formation
  • Competences en redaction technique
  • Maitrise de Microsoft Office
  • Capacite a etablir des relations efficaces avec les utilisateurs
  • Solides competences en communication, tant a l'oral qu'a l'ecrit
  • Capacite a travailler efficacement en equipe
  • Bonne gestion du temps et aptitude au multitache
  • Solides competences organisationnelles et capacite a hierarchiser les taches
  • Capacite averee a travailler sous pression et a respecter tous les delais
  • Solides competences en analyse et en resolution de problemes
  • Solide comprehension technique et capacite a apprendre rapidement de nouveaux programmes
  • Motive, dynamique et capable de s'adapter rapidement au changement
  • Disponibilite pour travailler selon des horaires flexibles

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