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Help Desk Jobs in Quebec (NOW HIRING)

TELUS

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

TELUS

Business Help Desk Specialist III

Montreal, QC · On-site

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

Jesta I.S.

Position Summary Were looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

Jestais

Position Summary We're looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

Galvion

IT Manager

Montreal, QC

This role oversees the Help Desk, Systems Administration, and Network Administration functions while driving operational excellence, service quality, cybersecurity compliance, and customer ...

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Ministère des Ressources naturelles et des Forêts

Travailler au ministère des Ressources naturelles et des Forêts, plus précisément au sein de la Direction de la gestion des forêts de la Capitale-Nationale et de la Chaudière-Appalaches (Unité ...

Carrières Québec inc.

Soudeur(se)

Quebec, QC · On-site

Depuis près de 100 ans, le Groupe Riverin se démarque dans neuf (9) spécialités : Béton préparé, béton préfabriqué, travaux de béton, génie civil, concassage et tamisage, forage ...

Carrières Québec inc.

Soudeur(se)

Quebec, QC

Depuis près de 100 ans, le Groupe Riverin se démarque dans neuf (9) spécialités : Béton préparé, béton préfabriqué, travaux de béton, génie civil, concassage et tamisage, forage ...

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All JobsHelp Desk JobsHelp Desk Jobs in Quebec

Help Desk information

See Quebec salary details

$11

$22

$35

How much do help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk in Quebec is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.48 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Quebec? The most popular types of Help Desk jobs in Quebec are:
What are popular job titles related to Help Desk jobs in Quebec? For Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Quebec look for? The top searched job categories for Help Desk jobs in Quebec are:
What cities in Quebec are hiring for Help Desk jobs? Cities in Quebec with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Quebec as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,044 per year, or $22.1 per hour.
Business Help Desk Specialist III

Business Help Desk Specialist III

TELUS

Other

Re-posted 2 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

18th of 82 rated telecommunications companies

Job description

Description

Position overview: full time

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.

Responsibilities:

  • Providing world-class support for business customers in a call center environment
  • Using provided documentation and training to perform support of:
    • Desktops
    • Applications (Custom and standard)
    • Networking
    • Mobile devices
    • Telephony systems
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Qualifications

Required skills:

  • Fluent in both official languages (French/English oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer's
    products and services
  • Summarize steps taken in ticket log
  • Strong communication skills

Please note:

This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What TELUS employees say

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Hours and flexibility

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