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Help Desk Jobs in Quebec (NOW HIRING)

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Swoon

Technical Help Desk Specialist

Montreal, QC

CA$22 - CA$27/hr

Bilingual Helpdesk Specialist (French/English) - Banking Industry Are you a tech-savvy customer service professional looking to plant roots with a major financial institution? We are looking for ...

TELUS

Business Help Desk Specialist III

Montreal, QC

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

New

Jestais

Position Summary We're looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

Jesta I.S.

Position Summary Were looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

Cégep de Saint-Hyacinthe

Début d'affichage : 15 mai 2026 Fin d'affichage : 22 mai 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au sein ...

Village Des Valeurs

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

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All JobsHelp Desk JobsHelp Desk Jobs in Quebec

Help Desk information

See Quebec salary details

$11

$22

$35

How much do help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk in Quebec is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Quebec? The most popular types of Help Desk jobs in Quebec are:
What are popular job titles related to Help Desk jobs in Quebec? For Help Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Quebec look for? The top searched job categories for Help Desk jobs in Quebec are:
What cities in Quebec are hiring for Help Desk jobs? Cities in Quebec with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Quebec as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,044 per year, or $22.1 per hour.

Help Desk Support Technician [#4923]

Alteo

Other

Posted 17 days ago

Job description

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

Responsibilities

  • Serve as primary point of contact for users regarding overall support, policies and procedures
  • Assign/escalate issues to appropriate IT Systems Support technician
  • Keep users always informed on status of their tickets
  • Follow up with assigned personnel to ensure timely resolution of problems
  • Document and maintain solutions in appropriate support systems
  • Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
  • Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations

Profile:

  • DEC in IT or equivalent
  • 2+ years' experience in users support in IT
  • Bilingual French and English, since you are going to support users in both languages
  • Strong understanding of Windows 11, MS Office, MacOS
  • Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting
  • Experience in end-user support, assisting and training
  • Technical writing skills
  • Proficient in Microsoft Office
  • Capacity to form effective relationships with users
  • Strong communication skills, both verbal and written
  • Works well in a team environment
  • Effective time management and multitasking skills
  • Strong organizational skills with an ability to prioritize tasks
  • Proven ability to work well under pressure and meet all deadlines
  • Strong analytical and problem-solving skills
  • Strong technical understanding and ability to learn new programs quickly
  • Self-motivated, energetic and able to adapt quickly to change
  • Willingness to work a flexible schedule
@@@@@

Alteo recherche un Technicien en support informatique pour un poste permanent base a Montreal.
*** Travail en presentiel a 100% ***

Vous assurerez le support aux utilisateurs et le service a la clientele pour les applications et plateformes informatiques prises en charge par l'entreprise, tout en resolvant les problemes et en conseillant les mesures appropriees.

Responsabilites

  • Servir de point de contact principal pour les utilisateurs concernant le support general, les politiques et les procedures
  • Attribuer/transmettre les problemes au technicien de support informatique approprie
  • Tenir les utilisateurs informes en permanence de l'etat d'avancement de leurs tickets
  • Assurer le suivi aupres du personnel designe pour garantir la resolution rapide des problemes
  • Documenter et mettre a jour les solutions dans les systemes de support appropries
  • Transmettre les problemes recurrents au chef de l'equipe de support informatique, en s'assurant que tous les efforts de depannage ont ete deployes
  • Identifier de maniere proactive les opportunites d'amelioration et travailler avec le responsable du support informatique pour mettre en uvre des processus qui optimisent les operations du service d'assistance

Profil :

  • Diplome d'etudes collegiales (DEC) en informatique ou equivalent
  • 2+ annees d'experience dans le support aux utilisateurs en informatique
  • Bilingue francais et anglais, car vous devrez assister les utilisateurs dans ces deux langues
  • Bonne maitrise de Windows 11, MS Office, MacOS
  • Experience en matiere de reseaux de domaine Windows, de reseaux locaux et de logiciels d'acces a distance, ainsi que de depannage des technologies VPN et VM
  • Experience en assistance aux utilisateurs finaux, en accompagnement et en formation
  • Competences en redaction technique
  • Maitrise de Microsoft Office
  • Capacite a etablir des relations efficaces avec les utilisateurs
  • Solides competences en communication, tant a l'oral qu'a l'ecrit
  • Capacite a travailler efficacement en equipe
  • Bonne gestion du temps et aptitude au multitache
  • Solides competences organisationnelles et capacite a hierarchiser les taches
  • Capacite averee a travailler sous pression et a respecter tous les delais
  • Solides competences en analyse et en resolution de problemes
  • Solide comprehension technique et capacite a apprendre rapidement de nouveaux programmes
  • Motive, dynamique et capable de s'adapter rapidement au changement
  • Disponibilite pour travailler selon des horaires flexibles

Apply