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Help Desk Jobs in Quebec (NOW HIRING)

TELUS

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

UKG Organic

IT Help Desk Technician

Levis, QC · On-site

We are seeking an experienced, bilingual (English and French) IT Help Desk Technician to provide first and second level hardware and software technical support to internal users across our companies.

Cégep de Saint-Hyacinthe

Début d'affichage : 28 juillet 2026 Fin d'affichage : 16 août 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au ...

TCI+

Technicien de maintenance

Laval, QC · On-site

Filiale de VINCI Energies, TCI+ est le leader en transition énergétique et en transformation numérique au Québec. Depuis près de 50 ans, nos 2 000 employés et employées sont engagés à ...

Galderma

Electrotechnicien - FDS Nuit

Baie-d'urfe, QC · On-site

Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Saint-jerome, QC · On-site

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

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Help Desk information

See Quebec salary details

$11

$22

$35

How much do help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk in Quebec is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.48 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Quebec?

The most popular types of Help Desk jobs in Quebec are:

What are popular job titles related to Help Desk jobs in Quebec?

For Help Desk jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Quebec look for?

The top searched job categories for Help Desk jobs in Quebec are:

What cities in Quebec are hiring for Help Desk jobs?

Cities in Quebec with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $46,044 per year, or $22.1 per hour.

Business Help Desk Specialist III

TELUS
Telecommunications • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

21st of 99 rated telecommunications companies

Good employer

Respectful managers

Uninterrupted breaks

Learn more about TELUSexternal

Full-time

Re-posted 15 days ago

Job description

Description

Position overview: full time

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.

Responsibilities:

  • Providing world-class support for business customers in a call center environment
  • Using provided documentation and training to perform support of:
    • Desktops
    • Applications (Custom and standard)
    • Networking
    • Mobile devices
    • Telephony systems
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Qualifications

Required skills:

  • Fluent in both official languages (French/English oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer's
    products and services
  • Summarize steps taken in ticket log
  • Strong communication skills

Please note:

This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What TELUS employees say

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