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60 Telus Jobs Hiring Near You

TELUS

Group Fitness Instructor

Montreal, QC · On-site

Description Join our team TELUS Health is looking for a certified fitness instructor to teach group fitness classes (independent contractors) at a corporate fitness facility in Montreal, QC. Here ...

TELUS

Account Manager

Edmonton, AB

Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...

TELUS

Account Manager

Calgary, AB · On-site

Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...

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Do workers at TELUS get paid breaks?

Sometimes. Only some people get paid breaks.
57% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2025.

Does TELUS pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do workers at TELUS worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do TELUS workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and October 2025.

How easy is it to get time off at TELUS?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do TELUS managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do jobs at TELUS spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

How easy is it to take sick days at TELUS?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and June 2025.

Do people at TELUS feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Is it stressful to work at TELUS?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people get enough training when they start at TELUS?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people get support to advance at TELUS?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people think TELUS’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.

Do workers feel well informed about how TELUS is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

What are the most popular cities for Telus jobs?

What are the most popular states for Telus jobs?

Infographic showing various job openings at Telus in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 82% Physical, 14% Hybrid, and 4% Remote job distribution.

Technical Customer Service Agent (Bilingual) | TELUS Health

TELUS

Toronto, ON • On-site

Full-time

Medical, Dental

Posted 6 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

22nd of 99 rated telecommunications companies

Job description

Description

Bilingual Technical Customer Service Agent | (TELUS Health)

Join our team & make a real impact in healthcare technology

At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.

This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.

If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.

What you'll do

  • Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
  • Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
  • Assist users with software navigation, system functionality, technical errors, access issues, and configuration
  • Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
  • Guide clients step-by-step through technical solutions in a clear and professional manner
  • Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
  • Support users working in Windows-based environments and with various healthcare technology solutions
  • Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
  • Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
  • Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
  • Bilingual in French and English - required
  • Experience in technical support, IT, help desk, software support, or technology-focused customer service
  • Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
  • Strong computer skills, including Windows and Microsoft Office
  • Ability to learn new systems quickly and explain technical solutions clearly
  • Strong communication, problem-solving, multitasking, and customer service skills
  • Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  Highly valued assets
  • Experience with healthcare technology or healthcare software
  • Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
  • Experience supporting healthcare professionals or clients
  • Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
  • Experience with Kroll, AssystRx, or similar healthcare applications
  • Technical education, certification, or hands-on IT experience
  Why join TELUS Health?

Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.

  Additional information
  • Full-time, remote position
  • Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  • Advanced French and English proficiency required due to the national scope of the role
  • Candidates may be subject to a Government of Canada Personnel Security Screening

At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.

Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.

What TELUS employees say

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