Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Quick apply
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Night Front Desk Manager
Montreal, QC · On-site
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Night Front Desk Manager
Montreal, QC · On-site
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Essential Functions Leadership & People Management Provide direction, coaching, and performance management to Service Desk staff. Promote a respectful, inclusive, and high-performing team culture.
Essential Functions Leadership & People Management Provide direction, coaching, and performance management to Service Desk staff. Promote a respectful, inclusive, and high-performing team culture.
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Manage and troubleshoot endpoint management and security controls (e.g., Intune/SCCM, antivirus/EDR ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Manage and troubleshoot endpoint management and security controls (e.g., Intune/SCCM, antivirus/EDR ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Manage and troubleshoot endpoint management and security controls (e.g., Intune/SCCM, antivirus/EDR ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Manage and troubleshoot endpoint management and security controls (e.g., Intune/SCCM, antivirus/EDR ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...
Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...
Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...
Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...
Position Summary Were looking for a Service Desk Analystwho is passionate about technology ... Professionally manage multiple concurrent calls and tickets, including prioritization, holds ...
Quick apply
Position Summary Were looking for a Service Desk Analystwho is passionate about technology ... Professionally manage multiple concurrent calls and tickets, including prioritization, holds ...
Position Summary We're looking for a Service Desk Analystwho is passionate about technology ... Professionally manage multiple concurrent calls and tickets, including prioritization, holds ...
Position Summary We're looking for a Service Desk Analystwho is passionate about technology ... Professionally manage multiple concurrent calls and tickets, including prioritization, holds ...
IT Manager
Montreal, QC · On-site
This role oversees the Help Desk, Systems Administration, and Network Administration functions ... Lead and manage day-to-day IT operations across all company locations, ensuring the secure ...
IT Manager
Montreal, QC · On-site
This role oversees the Help Desk, Systems Administration, and Network Administration functions ... Lead and manage day-to-day IT operations across all company locations, ensuring the secure ...
... Help Desk Management; and * Reviewing user guides, procedures documents and other customer and internal documentation to ensure that technical and operational issues are satisfactorily addressed.
... Help Desk Management; and * Reviewing user guides, procedures documents and other customer and internal documentation to ensure that technical and operational issues are satisfactorily addressed.
... Help Desk Management; and * Reviewing user guides, procedures documents and other customer and internal documentation to ensure that technical and operational issues are satisfactorily addressed.
... Help Desk Management; and * Reviewing user guides, procedures documents and other customer and internal documentation to ensure that technical and operational issues are satisfactorily addressed.
Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management (SSO/MFA). 2. Enterprise Applications: * Application Strategy: Advise departments on the selection ...
Quick apply
Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management (SSO/MFA). 2. Enterprise Applications: * Application Strategy: Advise departments on the selection ...
IT Site Technician
Quebec, QC · On-site
... and management. The Experience, Skills and Abilities Needed Required: * College diploma (DEC) in information technology or a related field. * Minimum of three (3) years of level 1 help desk ...
IT Site Technician
Quebec, QC · On-site
... and management. The Experience, Skills and Abilities Needed Required: * College diploma (DEC) in information technology or a related field. * Minimum of three (3) years of level 1 help desk ...
... written, and have a genuine passion for helping others resolve technical problems. Key ... Manage user accounts and permissions in Active Directory. * Administer email systems and remote ...
... written, and have a genuine passion for helping others resolve technical problems. Key ... Manage user accounts and permissions in Active Directory. * Administer email systems and remote ...
Respecter la politique SMS ( Safety Management System); * Maintenir et assurer un environnement de travail propre et securitaire en tout temps; * Assister dans toutes autres taches connexes telles qu ...
Respecter la politique SMS ( Safety Management System); * Maintenir et assurer un environnement de travail propre et securitaire en tout temps; * Assister dans toutes autres taches connexes telles qu ...
Help Desk Manager information
See Quebec salary details
$37.5K - $45K
6% of jobs
$45K - $52.5K
7% of jobs
$52.5K - $60K
9% of jobs
$61.3K is the 25th percentile. Wages below this are outliers.
$60K - $67.5K
15% of jobs
The median wage is $73.9K / yr.
$67.5K - $75K
15% of jobs
$75K - $82.5K
13% of jobs
$82.5K - $90K
10% of jobs
$90.3K is the 75th percentile. Wages above this are outliers.
$90K - $97.5K
12% of jobs
$97.5K - $105K
7% of jobs
$105K - $112.5K
4% of jobs
$112.5K - $120K
2% of jobs
$37.5K
$78.2K
$120K
How much do help desk manager jobs pay per year?
As of Jul 12, 2026, the average yearly pay for help desk manager in Quebec is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.
What does a Help Desk Manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What Does a Help Desk Manager Do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Quebec? The most popular types of Help Desk jobs in Quebec are:
What are popular job titles related to Help Desk Manager jobs in Quebec? For Help Desk Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Quebec look for? The top searched job categories for Help Desk Manager jobs in Quebec are:
What cities in Quebec are hiring for Help Desk Manager jobs? Cities in Quebec with the most Help Desk Manager job openings:
Full-time
Medical
Re-posted 19 days ago
Job description
Salary:
Help Desk Manager Job Description
We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.
Help Desk Manager Responsibilities:
- Managing and supporting a team of help desk technicians.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
Help Desk Manager Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- At least two years of experience as a Help Desk Manager or in a technical support role.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.
Advantages at Digital Days
- Competitive salary based on experience
- Healthcare Plan
- Laptop and Mobile Phone Provided
- Remote Working
Optionaloffice benefits:
- Direct access to the Lachine Canal, minutes from downtown Montreal
- Open office space and open culture
- Opus card paid in part by the company
- Games in the office to help you to relax
- Restaurant on site
- Gym on site
- Daycare on site
- Public terrace overlooking the Canal
About Digital Days
Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!
The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.
Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.
If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!
Please note that only selected candidates will be contacted.
_____
Description du poste de responsable du service d'assistance
Nous recherchons un responsable du service d'assistance expriment pour superviser notre quipe d'assistance informatique afin de fournir une assistance technique exemplaire nos clients. Tu seras charg de former, soutenir et diriger ton quipe. Tu devras galement grer l'escalade des tickets et rsoudre tous les problmes techniques.
Pour russir en tant que responsable du service d'assistance, tu dois avoir d'excellentes comptences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit tre capable de garantir que nos clients reoivent une assistance technique professionnelle et efficace.
Responsabilits du responsable du service d'assistance :
- Grer et soutenir une quipe de techniciens du service d'assistance.
- Encadrer ton quipe, fournir des formations et effectuer des valuations de performance.
- Contrler les performances de l'quipe et laborer des rapports de retour d'information pour la direction.
- Communiquer avec les clients et fournir une assistance en personne et par tlphone, si ncessaire.
- Dpanner et rsoudre les problmes techniques.
- Grer les escalades et s'assurer que tous les problmes sont rsolus en temps voulu.
- Faire des recommandations pour amliorer l'efficacit oprationnelle.
Exigences pour le responsable du service d'assistance :
- Baccalaurat en informatique, en technologies de l'information ou dans un domaine connexe.
- Au moins deux ans d'exprience en tant que responsable du service d'assistance ou dans un rle d'assistance technique.
- Solides connaissances techniques.
- Excellentes comptences en matire d'analyse et de dpannage.
- Capacit travailler sous pression.
- Excellentes comptences en matire de leadership et de gestion des personnes.
- Solides comptences en matire de service la clientle.
Avantages chez Digital Days
- Salaire comptitif en fonction de l'exprience
- Plan de sant
- Ordinateur portable et tlphone mobile fournis
- Travail distance
Avantages du bureau en option :
- Accs direct au canal de Lachine, quelques minutes du centre-ville de Montral
- Espace de bureau ouvert et culture ouverte
- Carte Opus paye en partie par l'entreprise
- Jeux dans le bureau pour t'aider te dtendre
- Restaurant sur place
- Gymnase sur place
- Garderie sur place
- Terrasse publique avec vue sur le canal
propos de Digital Days
Digital Days est une boutique de services informatiques grs qui se spcialise dans le service d'une grande varit de PME bilingues travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un acclrateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de rseau ax sur la croissance avec un accent particulier sur les hauts niveaux de service la clientle, Digital Days est l'endroit idal pour toi !
L'environnement de travail de Digital Days est un environnement qui rcompense la responsabilit et l'autonomie, le tout au sein d'une quipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus levs. Imprgn des dernires technologies, Digital Days guide les clients travers les dernires solutions de cloud priv, public et hybride pour les entreprises.
Bas le long du magnifique canal Lachine de Montral, et dot d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employs travaillent actuellement distance en raison de la pandmie de COVID-19 en cours et que les postes peuvent tre dfinitivement distance.
Si tu penses tre le candidat idal pour le poste, postule maintenant et rejoins notre quipe sympathique, flexible et dynamique !
Veuillez noter que seuls les candidats slectionns seront contacts.