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Help Desk Manager Jobs in Quebec (NOW HIRING)

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

U-Haul

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 2100 Rue Norman, Lachine, Quebec ...

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Prevost

Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport durables de demain ? Si vous souhaitez agir à ...

FORTE' SPORTS MEDICINE & ORTHOPEDICS

The Team Lead will help oversee daily operations, support and guide team members, and ensure ... This position reports directly to the Patient Access Manager. Essential Functions Reasonable ...

T E C Industrial Inc

Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed. Deliver ... Plan schedules and manage payroll within budgets and in compliance with applicable law. * Execute ...

Kibbi Technologies Inc.

Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed. Deliver ... Plan schedules and manage payroll within budgets and in compliance with applicable law. * Execute ...

Lids

7710 - Store Manager (H)

Quebec, QC · On-site

Help Desk, HR, DSM, RD, etc.) to take appropriate action. * Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and ...

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Help Desk Manager information

See Quebec salary details

$37.5K

$78.2K

$120K

How much do help desk manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for help desk manager in Quebec is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Quebec?

The most popular types of Help Desk jobs in Quebec are:

What are popular job titles related to Help Desk Manager jobs in Quebec?

For Help Desk Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Quebec look for?

The top searched job categories for Help Desk Manager jobs in Quebec are:

What cities in Quebec are hiring for Help Desk Manager jobs?

Cities in Quebec with the most Help Desk Manager job openings:

Infographic showing various Help Desk Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $78,164 per year, or $37.6 per hour.

Superviseur(e)

Laval, QC

Savers/Value Village
Retail • 10K+ employees
Learn more about Savers/Value Villageexternal

Full-time

Re-posted 28 days ago

Savers Value Village rating

6.0

Company rating: 6.0 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

Job description

Description


Superviseur(e)

Qui sommes-nous?

Village des Valeurs fait partie de la famille de magasins Savers.  Nous sommes un détaillant mondial à but lucratif d’articles d’occasions, offrant des vêtements, accessoires et articles ménagers légèrement usagés et de haute qualité. Notre modèle d’entreprise « Repenser et réutiliser », englobant achats, revente et recyclage, procure aux collectivités une manière intelligente de magasiner et empêche que plus de 700 millions de livres d’articles usagés ne se retrouvent dans des sites d’enfouissement à chaque année. Nous aidons également plus de 100 organismes à but non lucratif en leur achetant les articles donnés, ce qui leur fournit une source de revenu qui aide à appuyer leurs programmes et services essentiels à la collectivité.

Nous exploitons plus de 300 magasins.  Nos marques sont Value Village (au Canada et aux É.-U.), Village des Valeurs (au Québec), Savers (aux É.-U.), Unique (aux É.-U.) et Savers en Australie.

Sommaire et postes:

Lorsque vous faites partie de l’équipe de gestion comme Superviseur(e), tout ce que vous faites a un but spécifique qui lie les efforts des membres d’équipe aux résultats financiers de votre magasin. Nos Superviseur(e)s de ventes prennent des décisions importantes qui ont un impact direct sur le succès de leur magasin et ce, à chaque jour.  De plus, elle perfectionne continuellement ses membres d’équipe et les autonomise.

Les postes de Superviseur(e) peuvent inclure:

- Superviseur de l’avant du magasin

- Superviseur de la production

- Superviseur des dons communautaires

Ce qui vous attend :

·          L’occasion de célébrer l’unicité. Notre équipe est composée d’individus de provenances, d’expériences et de perspectives diverses qui ont tous quelque chose de spécial à offrir.

·          La possibilité de travailler dans une entreprise investie d’une mission, dotée d’un modèle d'affaires qui plaît aux gens en raison de son impact positif sur la planète et sur les collectivités locales.

·          Un investissement dans les objectifs de carrière de nos employés. Avec nos plans vigoureux d'expansion des magasins, nous reconnaissons l’importance de favoriser la croissance et le perfectionnement continus de nos membres d’équipe.

Ce que vous obtenez :

·          Une intégration et une formation exhaustives dès le premier jour.

·          Une expertise interne! Notre service de la formation, dans le cadre de l’Université Savers, élabore et offre des formations solides à tous les membres d’équipe de notre entreprise, des recrues jusqu’aux cadres supérieurs. Nous développons environ 90 % de notre formation à l’interne et nous nous tournons vers une variété de fournisseurs de renom pour compléter notre offre.

Quelques-uns des avantages sociaux que nous offrons :

·          Régimes groupés d’assurance maladie incluant les soins médicaux, dentaires et ophtalmologiques, et les médicaments d’ordonnance.

·          Assurance vie payée par l’entreprise pour une protection et une tranquillité d'esprit accrues.

·          Programmes de soutien à l’abandon du tabagisme, encadrement sur la gestion du diabète et options de soins sur demande.

·          REER avec généreuses contributions de contrepartie de l’entreprise pour vous aider à épargner en vue d’un avenir financier solide.

·          Congés payés pour vous adonner à des loisirs et à d’autres passe-temps.

·          Gamme de services en santé mentale pour vous soutenir dans la gestion du quotidien.

Lieu: 875 Cure Labelle, Laval, QC H7V 2V2

 
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