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It Service Manager Jobs in Quebec (NOW HIRING)

Alteo

IT Manager [#4950]

Montreal, QC · On-site

Working closely with the CIO, the IT Manager will be responsible for overseeing the organization's technology infrastructure and ensuring the effective implementation and management of IT services. ...

Safe Fleet

IT Manager

Montreal, QC · On-site

Ensure network infrastructure, servers, and cloud services are stable, secure, and well-maintained ... Drive IT projects from idea to completion: * Manage scope, timelines, budgets, and stakeholder ...

Nakisa

IT Manager

Montreal, QC · Hybrid

About the Role We are seeking a highly skilled and hands-on IT Manager to lead our internal IT ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...

Techo-Bloc

IT Manager

Saint-hubert, QC

You'll also manage our vendor and service contracts, which means tracking renewals before they ... it. Site upgrades, rollouts, and migrations -- you'll scope them and see them through. You'll also ...

Weir

Strong understanding of IT Service Management (ITSM) principles and enterprise IT infrastructure ... including a minimum of 7 years working with compute, storage, networking, virtualization, and ...

Weir Group

Strong understanding of IT Service Management (ITSM) principles and enterprise IT infrastructure ... including a minimum of 7 years working with compute, storage, networking, virtualization, and ...

Bournewood Health Systems

Work to manage, delegate, and resolve escalated Tier 2 support tickets with minimal guidance Coordinate with IT Support Services to ensure incident tickets are completed correctly, and in a timely ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

... management tools, combined with our expert marketing services, allows organizers to drive nonstop ... AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * ...

Transat AT

Senior IT Internal Auditor

Montreal, QC

Plan and perform risk-based IT operational internal audits in areas such as cybersecurity, access management, change management, IT operations, third-party IT service providers, technology projects ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Quebec

It Service Manager information

See Quebec salary details

$49.5K

$82.8K

$115.5K

How much do it service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it service manager in Quebec is $82,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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For It Service Manager jobs in Quebec, the most frequently searched job titles are:

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The top searched job categories for It Service Manager jobs in Quebec are:

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Cities in Quebec with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,849 per year, or $39.8 per hour.

Systems Administrator, Internal IT

Montreal, QC • On-site

Quadbridge
See more jobs at Quadbridgeexternal

Full-time

Medical, Dental, Life

Re-posted 19 days ago

Job description

Systems Administrator, Internal ITWho We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together. 

Role Overview
Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure. This role will handle internal IT tickets, support business users, maintain core systems, and contribute to internal IT improvement and automation projects.

This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side issues.

Key Responsibilities:Internal IT Support
  • Provide timely support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues.
  • Own internal IT tickets from intake to resolution, including documentation, communication, and escalation.
  • Support onboarding, offboarding, account provisioning, device setup, and access changes.
Microsoft 365 & Identity
  • Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, groups, security settings, and user access issues.
  • Support Entra ID, MFA, conditional access, permissions, and identity-related troubleshooting.
  • Assist with M365 configuration, governance, documentation, and service improvements.
Systems & Infrastructure
  • Support Windows and, where applicable, macOS/iOS/Android devices.
  • Support device lifecycle management, including provisioning, configuration, updates, troubleshooting, and retirement.
  • Manage endpoint policies, software deployment, patching, and compliance using endpoint management tools, such as Microsoft Intune and Defender.
  • Support Windows Server, Active Directory, file services, permissions, backup, monitoring, and virtualized infrastructure.
  • Troubleshoot common server-side issues related to authentication, file access, permissions, performance, services, connectivity, backup status, and business applications, escalating complex issues when required.
  • Support day-to-day security hygiene, including access reviews, endpoint protection alerts, patch compliance, account security, and basic incident triage.
  • Escalate security risks or suspicious activity according to internal procedures.
Projects, Automation & Continuous Improvement
  • Participate in internal IT projects, upgrades, migrations, process improvements, and system rollouts.
  • Maintain documentation, runbooks, knowledge base articles, and standard operating procedures.
  • Use PowerShell, automation tools, and AI-assisted workflows to improve repeatable IT tasks such as onboarding, offboarding, ticket routing, reporting, documentation, device management, and Microsoft 365 administration.
  • Support internal adoption of AI-enabled productivity tools where appropriate.
  • Comfortable experimenting with AI tools to improve documentation, troubleshooting, and IT service delivery while following company security and governance standards.
Qualifications:
  • 3–5 years of progressive IT support, systems administration, or internal IT experience.
  • Strong hands-on experience supporting end users, endpoints, business applications, and Microsoft 365.
  • Working knowledge of Windows Server, Active Directory, Entra ID, group policy, permissions, and access management.
  • Experience troubleshooting desktop, application, network connectivity, VPN, printer, device, and collaboration issues.
  • Familiarity with backup, patching, monitoring, endpoint management, and IT documentation.
  • Basic scripting or automation experience, preferably PowerShell.
  • Strong communication skills and ability to support users with different technical skill levels.
Nice-to-have:
  • Experience with Microsoft Intune, Autopilot, Defender, or endpoint management platforms.
  • Familiarity with Azure / Entra ID administration beyond basic user management.
  • Experience with Power Automate, PowerShell, or workflow automation.
  • Exposure to AI productivity tools such as Microsoft Copilot or similar tools.
  • Experience supporting hybrid work environments.
  • ITIL Foundation or practical IT service management experience.
  • Experience with backup, monitoring, ticketing, RMM, or asset management tools.
Education & Certifications:
  • Diploma or degree in Information Technology, Computer Science, or related field
  • Industry certifications (Microsoft, networking, security, virtualization)
Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead 
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m.
Full-time, permanent, Hybrid/remote options available 

Language Requirement: 

This role requires professional proficiency in English to support collaboration with employees, distributors and customers outside of Quebec.

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

Ce poste est également affiché en français.