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It Service Manager Jobs in Quebec (NOW HIRING)

Alteo

IT Manager [#4950]

Montreal, QC

Working closely with the CIO, the IT Manager will be responsible for overseeing the organization's technology infrastructure and ensuring the effective implementation and management of IT services. ...

Safe Fleet

IT Manager

Montreal, QC · On-site

Ensure network infrastructure, servers, and cloud services are stable, secure, and well-maintained ... Drive IT projects from idea to completion: * Manage scope, timelines, budgets, and stakeholder ...

Nakisa

IT Manager

Montreal, QC · Hybrid

CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ... ) platforms (e.g., Microsoft Dynamics 365). * Experience defining and executing IT automation ...

Weir

Strong understanding of IT Service Management (ITSM) principles and enterprise IT infrastructure ... including a minimum of 7 years working with compute, storage, networking, virtualization, and ...

Weir Group

Strong understanding of IT Service Management (ITSM) principles and enterprise IT infrastructure ... including a minimum of 7 years working with compute, storage, networking, virtualization, and ...

Ellisdon

IT Analyst

Quebec, QC · On-site

To learn more, check out our Cradle to Grave services and hear from our team directly about what a ... Manages, supports, and ensures operating viability, including imaging and provisioning of mobile ...

Transat AT

Senior IT Internal Auditor

Montreal, QC

Plan and perform risk-based IT operational internal audits in areas such as cybersecurity, access management, change management, IT operations, third-party IT service providers, technology projects ...

Societe Generale

IT Auditor

Montreal, QC

Mobility, International Retail Banking & Financial Services includes universal banks that are well ... Ensure that Audit management is informed, on a timely basis, of all significant issues arising from ...

Desjardins Group

IT Architect

Montreal, QC · Hybrid

Ensures the reuse of common services and sector-specific services, especially shared solutions and ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

Desjardins Group

IT Architect

Levis, QC · Hybrid

Ensures the reuse of common services and sector-specific services, especially shared solutions and ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Quebec

It Service Manager information

See Quebec salary details

$49.5K

$82.8K

$115.5K

How much do it service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it service manager in Quebec is $82,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What are popular job titles related to It Service Manager jobs in Quebec? For It Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Quebec look for? The top searched job categories for It Service Manager jobs in Quebec are:
What cities in Quebec are hiring for It Service Manager jobs? Cities in Quebec with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $82,849 per year, or $39.8 per hour.

Mid-Senior IT Professional (Multiple Opportunities)

Hire Resolve.com

Montreal, QC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations. This is a multi-role opportunity spanning several functions across Information Technology, including (but not limited to) infrastructure and networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise applications, data platforms, DevOps, and technical project delivery.

These roles are designed for mid- to senior-level professionals who are ready to lead initiatives, improve service delivery, and progress toward senior leadership pathways such as IT Manager, Lead Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT.

Key Responsibilities
  • Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise applications aligned to business needs
  • Design, implement, and optimize secure, scalable environments (on-premises, hybrid, and cloud)
  • Improve service performance through incident, problem, and change management aligned to ITIL practices
  • Strengthen security posture through access controls, monitoring, patching, vulnerability management, and incident response support
  • Partner with stakeholders to gather requirements, shape solutions, and deliver work to agreed scope, quality, and timelines
  • Maintain technical documentation (architectures, policies, runbooks, and support procedures) to support operational resilience and audit readiness
  • Drive automation and standardization to improve reliability, reduce manual effort, and support continuous improvement
  • Support compliance-aligned delivery where required (e.g., privacy and security controls, audit support, regulated environments)
  • Mentor junior colleagues and contribute to technical standards, governance, and best practices

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience)
  • Typically 5–10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms
  • Practical experience with relevant tools and platforms, such as:
    • Cloud: AWS, Azure, and/or Google Cloud
    • Identity and access: Active Directory/Entra ID (Azure AD), SSO/MFA, RBAC
    • ITSM: ServiceNow, Jira Service Management, or similar
    • Security: SIEM, EDR, vulnerability management, endpoint security, monitoring
    • Networking: routing/switching, firewalls, VPN, Wi-Fi, DNS/DHCP
    • Automation/scripting: PowerShell, Python, Bash, Infrastructure as Code (e.g., Terraform)
  • Strong troubleshooting skills, stakeholder communication, and documentation capability
  • Professional working proficiency in English (written and verbal); French is an asset for some roles/regions
  • Eligibility to work in Canada and willingness to complete role-appropriate pre-employment screening where required

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development