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It Service Manager Jobs in Quebec (NOW HIRING)

Mobility, International Retail Banking & Financial Services includes universal banks that are well ... Ensure that Audit management is informed, on a timely basis, of all significant issues arising from ...

Ensures the reuse of common services and sector-specific services, especially shared solutions and ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

Ensures the reuse of common services and sector-specific services, especially shared solutions and ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

Possesses a good understanding of IT delivery practices and tools, including change management and ... At iA, we're invested in you. * iA Financial group includes the following entities: iA Services ...

Possesses a good understanding of IT delivery practices and tools, including change management and ... At iA, we're invested in you. * iA Financial group includes the following entities: iA Services ...

Participate in various IT projects, installations and updating of computer equipment. * Keep ... Excellent customer service and priority management skills. * Autonomy and ability to work ...

Demonstrated experience in the management of internal and external resources.  * Proven track record and experience in deploying IT solutions.  * Experience working both independently ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Excellent ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Be Seen First

IT Procurement Specialist

Montreal, QC · On-site

CA$50 - CA$55/hr

Strong strategic sourcing and vendor management experience * Proven experience negotiating ... Experience with IT Infrastructure, Cloud, SaaS, software, and related technology services

IT Project Manager - 100% Remote Location: Remote - North America Employment Type: Full-Time Work Arrangement: 100% Remote About the Role We are looking for an experienced and motivated IT Project ...

Showing results 21-40

It Service Manager information

See Quebec salary details

$49.5K

$82.8K

$115.5K

How much do it service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service manager in Quebec is $82,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

What are popular job titles related to It Service Manager jobs in Quebec?

For It Service Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Quebec look for?

The top searched job categories for It Service Manager jobs in Quebec are:

What cities in Quebec are hiring for It Service Manager jobs?

Cities in Quebec with the most It Service Manager job openings:

Infographic showing various It Service Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,849 per year, or $39.8 per hour.

Manager, Technology Risk Services - IT Audit

Montreal, QC • On-site

Full-time

Re-posted 6 days ago


Key responsibilities

  • Conduct IT audit procedures including risk assessments, general IT controls, application controls, system implementations, and data conversions to support financial statement audits and internal controls.

  • Perform IT internal audit and third-party attestation engagements such as SOC 1, SOC 2, and SOC 3 reports, including planning, managing, and completing project tasks.

  • Communicate findings and recommendations to clients through reports and analyses, and guide field engagement teams and junior staff members.


Job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Our Technology Risk Services team is growing. We are looking for a Manager/Senior Manager to join our dynamic team in Montreal.

Our IT audit service lines include:

  • Assisting KPMG Audit teams in both audit of technology and in leveraging technology in financial statement audits and integrated audits of financial statements and internal controls. Audit technology-related risks and controls and assist our Audit teams in addressing complex technology topics. Also, perform system implementation assessments both in support of external audits and in an advisory capacity to our clients.
  • Formal assurance on systems, processes, and controls, including Audits of Service Organization Controls (i.e., SOC 1 engagements under CSAE 3416, SSAE 18, and/or ISAE 3402), SOC 2 and SOC 3 engagements (systems security & reliability assurance), and other standards.

What you will do
  • Conducting IT audit procedures (e.g., IT risk assessments, General IT Controls, IT Application Controls, large System Implementations and Data Conversions) in support of financial statement audits and internal controls over financial reporting.
  • Conducting IT internal audit and third-party attestation engagements such as CSAE 3416 / SSAE 18 / SOC 1 and SOC 2 reports.
  • Planning, managing, and completing IT Audit project tasks including liaising with client and KPMG teams; collecting, testing, and exploring information; documenting and evaluating IT processes, controls, policies, strategies; and performing detailed quality assurance review and feedback on the work of others.
  • Communicating (written and verbal) findings and recommendations to the client including technical and business communication to management through the preparation of reports and analyses; preparation of advisory and assurance reports and related deliverables.
  • Guiding field engagement teams as well as coaching junior staff members.
  • Influencing and contributing to other practice initiatives, including but not limited to knowledge sharing, training, HR initiatives, and practice management activities.

What you bring to the role
  • Completion of one or a combination of the following designations: CA, CISA, CISSP.
  • Minimum of 5 years of combined relevant experience in IT Audit (internal and/or external audit) within a large consulting practice.
  • Strong understanding and experience with IT Integrated Audits and controls-based audits (e.g., CSAE 3416 or SSAE 18) is required.
  • Experience with the identification and or evaluation of process level controls in large system transformation projects involving SAP and or Oracle.
  • Experience in the testing of controls in different IT environments, like SAP, Oracle, Unix, Linux, AS400, Mainframe, etc.
  • Experience within an external audit practice auditing client in the Financial Services, Technology and Telecom, and Mining industry.
  • Ability to work both, with little supervision and within a team environment.
  • Excellent communication skills being able to express insights, both written and orally.
  • Demonstrated ability to learn and succeed in a fast-paced environment.
  • Attention to detail and strong organization and investigative skills.
  • Strong understanding of business risks and audit risks.
  • Have a high degree of personal confidence, enthusiasm, and drive.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best


Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:
  • Completion of one or a combination of the following designations: CA, CISA, CISSP.
  • Minimum of 5 years of combined relevant experience in IT Audit (internal and/or external audit) within a large consulting practice.
  • Strong understanding and experience with IT Integrated Audits and controls-based audits (e.g., CSAE 3416 or SSAE 18) is required.
  • Experience with the identification and or evaluation of process level controls in large system transformation projects involving SAP and or Oracle.
  • Experience in the testing of controls in different IT environments, like SAP, Oracle, Unix, Linux, AS400, Mainframe, etc.
  • Experience within an external audit practice auditing client in the Financial Services, Technology and Telecom, and Mining industry.
  • Ability to work both, with little supervision and within a team environment.
  • Excellent communication skills being able to express insights, both written and orally.
  • Demonstrated ability to learn and succeed in a fast-paced environment.
  • Attention to detail and strong organization and investigative skills.
  • Strong understanding of business risks and audit risks.
  • Have a high degree of personal confidence, enthusiasm, and drive.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: FULL_TIME