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Entry Level It Support Jobs in Quebec (NOW HIRING)

Ametek

Trainee, IT Support

Levis, QC

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...

AlayaCare

IT Support I

Montreal, QC

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

Valnet Inc.

Valnet | IT Support Specialist

Montreal, QC · On-site

IT Support SpecialistLocation: Montréal, QC (on-site) Department: IT / InfrastructureAbout the role Valnet is looking for a hands-on IT Support Specialist to keep our people equipped, connected, and ...

Fed IT

Je recrute actuellement pour un acteur reconnu en dans le conseil, les services et la formation en immobilier, un(e) Technicien Support IT. Il s'agit d'un rôle stratégique au sein d'une équipe en ...

Fed IT

IT Inventory Operations Technician

Montreal, QC · On-site

Mission As part of the Information Technology team, you will be responsible for maintaining accurate inventory records and supporting the lifecycle management of technology assets across multiple ...

Societe Generale

IT Auditor

Montreal, QC

We have been supporting the development of our economies for more than 160 years by providing our ... Participate to all types of regional or global IT audits, as part of either dedicated audits of IT ...

LocalJobShop.ca

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems), * Resolving and ...

Merck

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems), * Resolving and ...

Ardene

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems), * Resolving and ...

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...

BRP

IT Auditor

Montreal, QC · Hybrid

In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Quebec

Entry Level It Support information

See Quebec salary details

$9

$16

$25

How much do entry level it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level it support in Quebec is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.23 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Quebec?

The most popular types of It Support jobs in Quebec are:

What are popular job titles related to Entry Level It Support jobs in Quebec?

For Entry Level It Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Quebec look for?

The top searched job categories for Entry Level It Support jobs in Quebec are:

What cities in Quebec are hiring for Entry Level It Support jobs?

Cities in Quebec with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $34,837 per year, or $16.7 per hour.

IT Support Technician

Pointe-claire, QC • On-site

Walter Surface Technologies Incorporated
201 - 500 employees
Learn more about Walter Surface Technologies Incorporatedexternal

Full-time

Posted 3 days ago

New

Job description

Reports To: Director Infrastructure & End User Technology


For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.


Job Summary

We are seeking an experienced IT Support Technician, Level 1–2 to provide hands-on technical support in a fast-paced environment. This role supports day-to-day IT operations by troubleshooting end-user devices, peripherals, applications, and basic network issues while ensuring timely resolution of incidents and service requests.


The ideal candidate is customer-focused, technically strong, and comfortable working directly with users in an operational environment where responsiveness, ownership, and clear communication are critical.


Key Responsibilities (but not limited to)

  • Provide on-site Level 1–2 support for end users, workstations, laptops, mobile devices, printers, scanners, and related peripherals.
  • Troubleshoot hardware, software, Microsoft 365, operating system, connectivity, and basic network issues.
  • Support warehouse and shop-floor technology, including shared workstations, barcode scanners, label printers, RF devices, tablets, and related equipment.
  • Install, configure, move, ship, receive, replace, image, and decommission IT equipment as required.
  • Log, prioritize, update, and resolve tickets in accordance with established SLAs.
  • Escalate complex issues as needed while maintaining ownership and user communication through resolution.
  • Support onboarding, offboarding, asset management, documentation, and equipment lifecycle activities.
  • Follow IT security policies, operational standards, and data-handling procedures.
  • Participate in site IT projects, equipment refreshes, relocations, and continuous improvement initiatives.
  • Participate in a rotating on-call schedule to support urgent business needs outside regular hours.


Core Competencies

  • Customer Service Orientation
  • Technical troubleshooting
  • Ownership and accountability
  • Strong communication skills with both technical and non-technical users.
  • Prioritization and time management
  • Adaptability in a fast-paced environment
  • Team collaboration
  • Attention to detail
  • Strong communication skills with technical and non-technical users.
  • Ability to work independently, prioritize tasks, and drive issues to resolution.


Required Qualifications

  • Minimum 3 years of experience in Level 1–2 IT support within a business environment.
  • Strong Windows, end-user device, peripheral, and standard application troubleshooting skills.
  • Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
  • Experience with ticketing systems and SLA-based support processes.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.
  • Ability to work on-site 5 days per week.
  • Ability to lift and move IT equipment weighing 50 lbs. or more.
  • Bilingual, spoken and written, in French and English to support internal clients in Canada and the United States.


Preferred Qualifications

  • Experience with barcode scanners, RF devices, label printers, rugged tablets, time clocks, or production-floor systems.
  • Basic knowledge of Active Directory, Microsoft Entra ID, Intune, or endpoint management tools.
  • Experience with PC imaging, hardware refreshes, asset tracking, and equipment lifecycle processes.