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It Support Manager Jobs in Quebec (NOW HIRING)

Coca-Cola Canada Bottling Limited

Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ... Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity ...

New

Coca-Cola Canada Bottling Limited

Internal title - IT Support Technician About This Opportunity We are recruiting for an IT Support ... Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity ...

New

Ametek

Trainee, IT Support

Levis, QC · On-site

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...

AlayaCare

IT Support I

Montreal, QC

Manage daily IT support requests through the ticketing system and Slack channels. * Resolve password resets, account lockouts, and access issues with speed and care. * Support employee onboarding and ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools ... Triage, document and log all support requests on our ticketing system * Serve as the central point ...

Safe Fleet

IT Manager

Montreal, QC · On-site

Ensure the ERP system (EPICOR or equivalent) supports the business effectively, with clean data ... Drive IT projects from idea to completion: * Manage scope, timelines, budgets, and stakeholder ...

Nakisa

IT Manager

Montreal, QC · Hybrid

Act as an escalation point for complex technical issues and provide Tier 3 support when required ... Manage and maintain hybrid IT infrastructure, including on-premises and cloud environments (Azure ...

Techo-Bloc

IT Manager

Saint-hubert, QC

Support that works. Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own ... inside it. * Vendor and procurement experience: asset and license management, hardware ...

ISE LABS INC AND SUBSIDIARY

Support systems and technology to be used across the enterprise. * Provide leadership and planning ... Manage and recruit IT Staff, prepare and manage operating budgets. * Work with business units and ...

Alteo

IT Manager [#4950]

Montreal, QC

Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Quebec

It Support Manager information

See Quebec salary details

$41.5K

$89.3K

$135K

How much do it support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it support manager in Quebec is $89,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $111,500.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Quebec?

The most popular types of It Support jobs in Quebec are:

What cities in Quebec are hiring for It Support Manager jobs?

Cities in Quebec with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $89,267 per year, or $42.9 per hour.

IT Support Technician

On-site

Coca-Cola Canada Bottling Limited
See more jobs at Coca-Cola Canada Bottling Limitedexternal

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.

Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities.

Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities.

Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there.

For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.

Role Details

  • Work Location – 1515 46e Avenue, Lachine, QC H8T 2N8
  • Shift/Hours or Hybrid Environment – On-site, 5 days/week, Monday to Friday
  • Initial Posting Close Date – September 11, 2026
  • Internal title – IT Support Technician
About This Opportunity

We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke Canada locations. The IT Support Technician is responsible for resolving manufacturing-related IT/OT issues and improving operational performance by providing supporting hardware, software, controls, networks, cybersecurity, and machine connectivity.

Responsibilities
  • Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
  • Maintain regular communication—both written and in-person—with department heads, end users, and leadership to keep stakeholders informed of key OT network activities and support needs.
  • Provide on-site support for all IT hardware and software-related issues.
    Image, configure, and deploy PCs and other IT hardware.
  • Serve as the primary point of escalation for IT issues at the manufacturing facility.
  • Provide remote support and escalation coverage for other Coke Canada sites as needed.
  • Ensure the health, stability, and functionality of OT network systems, including secure vendor remote access.
  • Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity and operational standards.
  • Act as a liaison between IT and Production facility by gathering site-specific requirements.
  • Assist with audits and compliance efforts related to OT systems, ensuring alignment with relevant cybersecurity and operational standards.
  • Coordinate and document IT/OT network-related training specifically for the manufacturing facility.
  • Create and maintain documentation for OT network systems, ensuring an organized and up-to-date library of technical resources.
  • Provide off-hours and on-call IT support as needed, including evenings, weekends, and holidays.
Qualifications
  • College diploma in Information technology, Computer Science, or a related technical discipline, or a Bachelor’s Degree in these fields (preferred), is required.
  • A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration
  • Experience managing or administering manufacturing process controls networks, OT/IT infrastructure within manufacturing operations.
  • Advanced understanding of network infrastructure, computer hardware, and enterprise architecture, with the ability to support complex IT/OT environment.
  • Fundamental knowledge of cybersecurity, O365, Azure, Intune, MDM.
  • Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.
  • Experience working with third-party vendors and system integrators, including specifying hardware and software for controls and managing related projects.
  • Knowledge of a variety of enterprise-grade network components including servers, managed switches, wireless LAN controllers, firewalls, PCs and peripherals.
  • Strong written and verbal communication skills, in French and English.
  • Willingness to travel to other sites as needed, with a maximum travel requirement of 20%.
Why work with us?
  • Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
  • Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
  • We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days.
  • We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
  • We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy.

Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email HR@cokecanada.com.

Important – please note

All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.

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