It Support Manager Jobs in Quebec (NOW HIRING)

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.  We currently have a role as a FX IT Support Analyst with our large consulting client, working onsite at a major financial services client in the downtown Montreal area. This role can be either a long term contract or a permanent role.

Role: FX IT Support Analyst

Type: Permanent or Contract 37.5 hrs/week

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Contract Pay Rate: $70 - 75/hr C2C

Salary: $80,000 - $85,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days

Summary     

Member of a team responsible for the frontline support of the FX IT trade booking, order booking, and risk systems:
o     Linear FX – Sigma & Orchestrade trade management, Barracuda order management, IRIS risk management, Deal Hub booking, and associated smaller functions
o     Non-linear FX – Orchestrade trade management, Asgard, GMD PS, & THOR risk and P&L monitoring, and associated smaller functions
     Member of a team of frontline FX Risk IT personnel providing support for the FX trading business in the Americas, as part of 24-hour support organization along with colleagues in London and New York supporting the FX trading business globally
     Ensure a very responsive service to trading, sales, middle office, risk management, back office and all other system users with prompt communication, rapid resolution, and appropriate follow-up for all issues
     Work closely with FX e-commerce and back-office IT support functions, and with project delivery teams, to provide seamless support and delivery from users' perspective
Key Responsibilities1.    

Develop good relations with the FX trading business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team

2.    Support: high-quality support coverage, providing every day user support and prompt resolution of, and regular communication about, major incidents when required

3.    Co-ordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York, with daily handover calls, to ensure a seamless support on production incidents and issues

4.    Take ownership of production issues, propose solutions, and track follow-up to avoid re-occurrence.

5.    Ensure pro-active monitoring of systems to ensure problems are detected promptly and usually by IT before users

6.    Enforce change management procedures to ensure production stability while facilitating rapid system advances

7.    Work with project / development teams both as needed for level 3 production support

8.    Participate to DRP / BCP exercises, regulatory/compliance exercises, and follow up related tasks.

9.    Provide and contribute to periodical local and global reporting (ITSC and OpCo monthly reports, etc.)

10.   Pro-active monitoring of system health metrics to identify issues before they impact the trading business

11.   Provide system and process documentation and training to users.  Ensure IT team is cross-trained with sufficient expertise to avoid key-person risks.
1.    CommunicationKey Internal Contacts     

Front-office trading and sales colleagues in the FX business line     

Global Risk FX IT Support teams in London and New York     

FX filiere team members from IT and other departments (Regional front office, back office, risk system managers).     

Other IT support teams in the front-to-back chain from eFX, through Back Office FX IT     

Infrastructure IT teams (database, server, network, etc) in both CACIB and CAGIP
Key External Contacts: External vendors, especially Orchestrade, Barracuda, and DealHub, but also infrastructure vendors as required.
2.    Legal and Regulatory Responsibilities     

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Hong Kong Compliance manual and the Financial Crime Policy. 

Complete any mandatory training in line with legal, regulatory and internal Compliance requirements.     

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. 

Complete all mandatory training as required to attain and maintain competence.    

Refrain from taking any steps which could lead to the removal of certification of fitness and properness to perform the role.     

Undertake all necessary steps to satisfy the annual certification process.     

Comply with all applicable conduct rules as prescribed by the relevant regulator.

ROLE REQUIREMENTS:
Functional Experience:
Minimum of 3 years hands-on experience on support or projects on FX trading applications.     

Ability to juggle multiple requests at the same time from demanding users.     

Ability to articulate technical concepts succinctly to a non-technical audience.     

Experience of providing informal people and team leadership in specific production situations and/or for specific small-project deliveries     Proficiency FX products (Spot, Forwards, Swaps, NDF's, FX options)     

Proficiency with PnL and Risk Management concepts including VaR and sensitivities.    

English required.Technical experience:
Support of systems running on Windows Server environment (Windows services; IIS; Scheduled Tasks)     

Support of systems running on a UNIX environment; general UNIX navigation; ability to read and understand UNIX shell / Perl scripts.     

Support of SQL database based systems. 

Good SQL query skills; ability to read Stored Procured; understanding of basic Query Optimisation.     

Experience supporting large batch systems (typically Control M)     

Familiarity with monitoring systems like ITRS Geneos

Product experience:
FX Product proficiency with Spot; Options; NDFs; Forwards; FX options, Precious Metals and Swaps.     

Proficiency with VaR; Stressed VaR and similar Risk Management concepts     

Proficiency with P&L and sensitivity calculation on FX Options Products     

Proficiency with the Life cycle of the typical FX Products

KNOWLEDGE AND SKILLS
Qualifications/Education Required:      

Degree preferably in Computer ScienceExperience Required:    

Experience on buy side or sell side FO IT
Specialist Training Required:

Training in the specific functions and support of Orchestrade, Sigma, Barracuda, Asgard, and IRIS.Competencies Required:  

Self-Motivated 

Good communicator

Work under pressure

Team Oriented and Skilled in Leadership situations

Skills & Knowledge Requirements:
IT Technical experience

Front office support experienceProficiency with PnL and Risk Management concepts
OTHER REQUIREMENTS     Calendar/Holidays to follow: USA -New York