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It Support Manager Jobs (NOW HIRING)

RaceTrac

IT Support Manager

Atlanta, GA

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

Herring Bank

IT Support Lead

Amarillo, TX · On-site

$25/hr

Monday-Friday, with occasional Saturdays and Sundays; assigned hours typically between 7:00 AM and 6:00 PM Some travel required REPORTS TO: IT Support Team Manager About the Role Herring Bank is ...

quadra

IT Support Technician

Longwood, FL

$18.75 - $25.75/hr

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, the IT Support Technician will provide high-quality support to end users, troubleshoot ...

Holland & Knight LLP

IT Support Specialist

Atlanta, GA · On-site

The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Job Summary The Manager of IT Support leads the desktop support team and oversees daily IT support operations to ensure reliable technology services across the organization. This role manages ...

Netrix Global

IT Support Engineer

Troy, NY · On-site

About The Opportunity The IT Support Engineer s a full-time technical resource primarily ... Manage and troubleshoot server infrastructure, including file, print, and application servers.

ID.me

IT Support Analyst

Mountain View, CA · On-site

Role Overview We are seeking an IT Support Analyst to join our dynamic IT department, supporting ... As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user ...

Boston Retail Solutions

IT Support

Santa Ana, CA · On-site

$22.25 - $30.75/hr

Solid organizational skills; able to manage multiple concurrent tasks/projects * Self-motivated ... Join our team as IT Support and be a vital part of BRS' technical software application ...

HDR

IT Regional Support Services Manager

Atlanta, GA · On-site

The IT Regional Support Manager is responsible for leading the delivery of end-user technology ... This role oversees multiple IT support teams and ensures the consistent delivery of high-quality ...

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

... work in information technology security and support fields. This is a cross-team position to ... managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure ...

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It Support Manager information

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$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Manager jobs? States with the most job openings for It Support Manager jobs include:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.

Information Technology Support Manager

M THEORY CONSULTING GROUP LLC

Los Angeles, CA • On-site

$125K - $150K/yr

Full-time

Posted 6 days ago

Job description

About This Opportunity

M-Theory Group is a 30-year-old organization that operates like a startup—constantly innovating, scaling, and pushing boundaries in technology. We've recently acquired a data center, built out a sophisticated AI infrastructure stack, and continue to expand our capabilities across data engineering, cybersecurity, compliance, and managed services. We're growing year over year, and we need an experienced technical leader to shape how we deliver support excellence at scale. As IT Support Manager, you won't just manage operations—you'll architect how M-Theory's entire customer-facing support ecosystem evolves. This is a critical role that directly influences how thousands of users and customers experience our technical expertise and reliability.

About the Role

This is a full-time, on-site position based in Los Angeles. You'll lead and mentor our entire customer support operations—managing the help desk, coordinating our managed services team, and overseeing our field dispatch operations. You'll set the tone for technical excellence, response times, and customer satisfaction across every support interaction. Your responsibilities include:

  • Leading and mentoring the IT support team, setting service-level expectations, and fostering a culture of technical excellence
  • Overseeing help desk operations, managed services delivery, and field dispatch coordination
  • Diagnosing and resolving complex hardware, software, network, and infrastructure issues—and empowering your team to do the same
  • Monitoring system performance and coordinating with infrastructure and security teams on enterprise-wide initiatives
  • Managing incident escalation, troubleshooting processes, and documentation standards
  • Partnering with business and customer stakeholders to understand technology needs and improve user experience
  • Implementing process improvements, best practices, and ITSM methodologies to drive efficiency and service quality
  • Contributing to IT policies, procedures, and continuous improvement as we scale
What We're Looking For

You're an experienced technical leader with hands-on expertise and the ability to get in the trenches when needed. You understand systems, networks, infrastructure, and end-user environments deeply—and you can translate that knowledge into team leadership and process excellence.

  • Strong background in technical support and troubleshooting, with ability to diagnose and resolve complex hardware, software, network, and infrastructure issues
  • Deep knowledge of IT operations, including systems, networks, cloud services, and end-user computing environments
  • Demonstrated experience in IT management: team leadership, performance coaching, workload prioritization, and vendor coordination
  • Proficiency with ticketing systems, monitoring tools, and ITSM frameworks (ITIL, or similar methodologies)
  • Excellent communication and interpersonal skills; ability to collaborate with technical and non-technical stakeholders
  • Proven ability to manage multiple priorities in a fast-paced environment and drive process improvements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
  • Relevant certifications such as ITIL, CompTIA A+, Network+, or Microsoft/Cloud certifications preferred
Why Join M-Theory Group

You'll work for an organization with three decades of stability and proven track record, paired with the innovation mindset and growth trajectory of a startup. You'll have the autonomy to shape support operations as we scale, access to cutting-edge technology and infrastructure, and the opportunity to work alongside talented engineers, security professionals, and data scientists. You'll directly influence how customers experience M-Theory's technical excellence.