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It Support Manager Jobs (NOW HIRING)

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across ...

Liebherr Group

IT Support Manager

Tupelo, MS · On-site

They are seeking an IT Support Manager to deliver onsite technical support for end users, manage IT support personnel, and ensure the smooth operation of IT services across multiple sites.

New

ALDRIDGE

IT Support Manager (2258)

Alexandria, LA · Hybrid

As an IT Support Manager at Aldridge, you will play a key role in ensuring the success of our IT support operations while driving team development and client satisfaction. Position Overview: The ...

RaceTrac

IT Support Manager

Atlanta, GA

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

Raising Cane's

Senior IT Support Manager

Plano, TX · On-site

$122K - $122K/yr

The Senior IT Support Manager delivers fast, reliable, Crew-focused technology support to Raising Cane's Restaurant Support Offices (RSO), field, and Business Unit (BU) teams. This role leads end ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Combined Metals

IT Support Technician

Southington, CT · On-site

$21.75 - $30/hr

Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the ... Provide responsive IT support for manufacturing and warehouse environments * Work directly with ...

Y-Tech

IT Support Specialist

Lawton, OK

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Conduct full and spot inventories of IT equipment as requested by the Project Manager, * Consulting ...

hgm

IT Support Engineer Title: IT Support Engineer Location: On-Site-New York, NY Corporate Office ... End-User Support, Help Desk Operations, Hardware & Desktop, Microsoft 365 & Endpoint Management ...

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It Support Manager information

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$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
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It Support Manager jobs near you
Manager, IT Support

Manager, IT Support

Catalyst Kids

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Catalyst Kids rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

43rd of 197 rated education and training

Job description

Position Overview:
The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across the organization. This role is primarily responsible for managing and developing the IT support team, overseeing help desk operations, and ensuring service levels meet organizational needs.
This position emphasizes team leadership, performance management, service delivery optimization, and vendor oversight. The IT Support Manager partners with internal stakeholders to ensure IT support services align with organizational priorities, improve user experience, and drive operational efficiency. The IT Support Manager serves as the top-level escalation point to support the department. In alignment with department and organizational goals, this role coordinates with service and equipment vendors.
Key Responsibilities:
Team Leadership & Oversight
  • Provide day-to-day leadership and oversight of IT support staff and technicians
  • Establish clear performance expectations, monitor outcomes, and conduct regular performance evaluations
  • Manage workload distribution, prioritization, and escalation processes to ensure efficient team operations
  • Coach, mentor, and develop team members to build technical capability and customer service excellence

Service Delivery Management
  • Oversee help desk operations, ensuring timely, high-quality resolution of support requests and incidents
  • Define, track, and report on service level agreements (SLAs), key performance indicators (KPIs), and user satisfaction metrics
  • Continuously improve IT support processes, workflows, and documentation to enhance efficiency and consistency
  • Ensure a strong customer service orientation across all IT support interactions

Operational Insight
  • Provide insight into IT systems, infrastructure, and support services to align with team and organizational goals
  • Ensure appropriate processes are in place for system maintenance, upgrades, and issue resolution
  • Oversee asset lifecycle management, including inventory, procurement coordination, and compliance
  • Ensure adherence to IT policies, procedures, and security standards

Vendor and Stakeholder Management
  • Manage relationships with external IT vendors and service providers, ensuring accountability and performance
  • Collaborate with internal departments (HR, Finance, Operations) to align IT support services with business needs
  • Serve as the primary escalation point for complex or high-impact vendor support issues

Strategic and Process Improvement
  • Identify opportunities to improve IT support delivery through tools, automation, and process enhancements
  • Ensure all IT support processes adhere to data privacy regulations (e.g. PII protection) and support audit readiness for state funding requirements
  • Support leadership in planning and implementing technology initiatives that impact support services
  • Stay informed on industry best practices in IT service management and support operations

Perform other duties that are reasonably related to the position's key responsibilities and are consistent with the employee's job classification, skills, and training
Required Qualifications:
  • Associate's degree or completion of equivalent technical school
  • 5+ years' experience in IT support (7+ years if no degree or equivalent education), with at least 2+ years in a team leadership or supervisory role
  • Proven experience managing IT support teams and service delivery operations, specifically defining, implementing, and reporting on SLAs and KPIs
  • Strong understanding of IT support environments, ticketing systems, and service management frameworks (e.g. ITIL)
  • Hands-on experience administering Microsoft 365, Azure AD/Entra ID, and MDM solutions (e.g. Intune, Jamf) for hybrid/distributed workforces
  • Demonstrated ability to lead teams, manage priorities, and improve operational performance

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or related field
  • CompTIA Network+, Security+, Project+, CAPM, ITIL 4 Foundation, MS-102, MS-900
  • Experience in non-profit or education environments
  • Experience leading or supporting IT projects that involve significant process changes or software rollouts
  • Demonstrated experience negotiating with vendors and holding service providers accountable to contract performance
  • Familiarity with cloud-based systems and SaaS applications
  • Experience supporting hybrid and distributed workforces

Key Competencies:
  • Strong leadership and team management skills with a focus on accountability and development
  • Ability to manage service delivery through metrics, reporting, and continuous improvement
  • Data-driven decision making to adjust internal processes and determine long-term strategies
  • Excellent communication skills, with the ability to translate technical issues into business impact
  • Customer-focused mindset, with a commitment to high-quality support experiences
  • Strong organizational and problem-solving skills in a fast-paced environment
  • Ability to collaborate cross-functionally and influence stakeholders at all levels

Working Conditions:
  • Generally pleasant working conditions
  • Less than 50% of daily assignments involve prolonged physical effort
  • Travel: Up to 30%

Shift Type: Full Time, Exempt, Hybrid (4 days onsite)
What We Offer:
  • Medical, Dental, and Vision Benefits
  • 401(k) Retirement plan and Employee Assistance Program (EAP)
  • Personal Health Advocate
  • Paid vacation, sick time, and holidays
  • Commuter pre-tax benefit
  • Discounted childcare
  • Access to the Calm app
  • Tickets at Work employee discounts

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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