ZipRecruiter

Log In

1

It Support Manager Jobs (NOW HIRING)

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

Gifthealth

IT Support Specialist Lead

Columbus, OH · On-site

Reporting to the IT Support Manager, this role coordinates workload, manages escalations, supports staff development, partners with site leadership and cross-functional teams, and serves as the ...

Legacy Hospice

IT Support Specialist

Southaven, MS · On-site

They are seeking a proactive IT Support Specialist to support their technology infrastructure by providing Tier 1 and Tier 2 technical support, managing user accounts, and maintaining IT asset ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title:IT Support Technician Department:Information Technology Reports to:Technology ... Manage user accounts, including password resets and access permissions. * Perform routine system ...

Charter Tech Services

Be Seen First

IT Support Specialist

Bakersfield, CA · On-site

$28 - $34/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to ... Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.

next page

Showing results 1-20

People also search for

All JobsIt Support JobsIt Support Manager Jobs

It Support Manager information

See salary details

$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Manager jobs? States with the most job openings for It Support Manager jobs include:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 22% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
IT Support Manager

IT Support Manager

ACI Infotech

Atlanta, GA • On-site

Full-time

Posted 22 hours ago

Job description

ROLE: IT SUPPORT MANAGER ROLE
LOCATION: ATLANTA, GA
MODE: HYBRID
DURATION: FULL TIME
KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile
At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support is proactive, effective, and aligned with business needs. Here's what that looks like in practice:
Key Responsibilities
  • Be the Bridge Between IT and Business Teams
    • Make sure business teams understand what IT support can and cannot do, including response times, escalation processes, and SLAs.
    • Take time to understand how business teams operate, their workflows, and their pain points so IT support can add real value.
    • Ensure the support team knows the business context behind issues, not just the technical side.
    • When talking to business leaders, explain technical issues in terms of business impact-how does it affect revenue, operations, or customer experience?
    • Have regular check-ins with business teams to stay ahead of issues and make IT support more proactive.
    • Have agendas for meeting, follow-up items, closing the loop, etc
  • Make Sure IT Support is Ready for New Features & System Changes
    • Before any new capabilities or updates go live (mobile apps, web, APIs, POS, etc.), make sure your team is trained and ready to support them.
    • Being involved in feature mapping (or earlier stages), giving guidance on what metrics SHOULD be tracked (best practices)
    • Work with engineering and product teams to document changes, create troubleshooting guides, and develop runbooks to ensure clear, standardized procedures are in place for issue resolution and system maintenance.
    • Push to get IT support involved earlier in project planning so potential support challenges can be addressed before launch.
  • Own Incident Management & SLA Compliance
    • Hold the team accountable for meeting SLAs-response times and resolution times should be tracked and reported.
    • When major incidents happen, communicate quickly and clearly to business leaders:
    • Real-time updates on what's happening and estimated fix times.
    • Advance notice for planned maintenance and potential impact.
    • Quarterly reports on IT support performance, trends, and improvement efforts.
    • Conduct post-mortems on major incidents-figure out what went wrong and make sure it doesn't happen again.
  • Lead & develop the L1/L2 Support Team
    • Make sure the team is clear on their roles and responsibilities so work flows smoothly.
    • Train and mentor, the team so they can handle more issues independently instead of escalating everything.
    • Encourage knowledge sharing by keeping a centralized knowledge base and hosting regular learning sessions.
    • Reduce unnecessary escalations-L1/L2 should own more problem-solving without always involving engineering.
  • Use Data to Drive Better Support & Business Decisions
    • Track and report on key IT support metrics, including:
    • Ticket resolution times (how fast we respond and close out issues).
    • Escalation trends (how many issues get pushed up to L2 or engineering).
    • System health metrics from Dynatrace and other tools.
    • Business impact metrics (how IT issues affect sales, transactions, loyalty engagement, etc.)
    • Use this data to spot trends, improve processes, and make IT support more proactive.
  • Work Closely with Observability & Engineering Teams
    • Partner with the observability team to set up real-time monitoring dashboards for critical systems.
    • Make sure the IT support team knows how to use monitoring tools like Dynatrace to catch and escalate potential issues before they impact the business.
    • Collaborate with engineering and infrastructure teams on advanced troubleshooting when needed.
    • Shift from reactive firefighting to proactive monitoring to prevent issues before they happen.
  • Take Ownership & Be Proactive
    • This role isn't just about keeping things running-it's about constantly looking for ways to improve.
    • Don't wait for problems to be pointed out-get ahead of them and drive solutions.
    • If something isn't working, speak up and work with leadership to fix it.
    • We'll have regular check-ins to go over progress and ensure you're meeting expectations.

If you're doing this role well, we should see:
  • Stronger alignment between IT support and business teams.
    • You should have a solid understanding of what's important to the business, the critical processes, and be able to present supporting data on system health.
    • The business should also feel confident in our ability to effectively monitor and observe system performance.
    • You'll see that business partners start to reach out to you as a trusted resource if this is going well
  • A more capable, independent L1/L2 support team.
  • Proactive system monitoring that prevents problems instead of just reacting to them.
  • Faster issue resolution and fewer unnecessary escalations.
  • Clear, data-driven reporting on IT support health and business impact.

Apply