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It Support Manager Jobs in Georgia (NOW HIRING)

AGS

IT Support Manager

Atlanta, GA · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

New

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... Including setups, pickups, drop-offs • Manage incoming deliveries and inventory • Improve ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

Holland & Knight LLP

IT Support Specialist

Atlanta, GA · On-site

The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...

Holland & Knight

IT Support Specialist

Atlanta, GA

The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA

$20.50 - $28.25/hr

Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... This team manages tracking and timely execution of the digital solution vision and roadmap that the ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Georgia

It Support Manager information

See Georgia salary details

$30.4K

$72.7K

$111K

How much do it support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it support manager in Georgia is $72,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Georgia? The most popular types of It Support jobs in Georgia are:
What cities in Georgia are hiring for It Support Manager jobs? Cities in Georgia with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,742 per year, or $35 per hour.

IT Support Manager

AGS

Atlanta, GA • On-site

Full-time

Posted 2 days ago

New

Job description


Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Atlanta and Duluth, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Atlanta and Duluth; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Job Snapshot
  • Location:
    Atlanta, Georgia
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/28/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
  • Location:
    Atlanta, Georgia
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/28/2026

Job Description
Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Atlanta and Duluth, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Atlanta and Duluth; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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