IT Support Manager
Atlanta, GA · On-site
RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...
IT Support Manager
Atlanta, GA · On-site
RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...
IT Support Manager
Atlanta, GA · On-site
... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...
IT Support Manager
Atlanta, GA · On-site
... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...
... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...
... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...
We are seeking an experienced IT Support Manager to lead our global End User Services team and drive operational excellence across IT support functions. This role is critical to scaling Sangoma ...
We are seeking an experienced IT Support Manager to lead our global End User Services team and drive operational excellence across IT support functions. This role is critical to scaling Sangoma ...
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... Including setups, pickups, drop-offs • Manage incoming deliveries and inventory • Improve ...
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... Including setups, pickups, drop-offs • Manage incoming deliveries and inventory • Improve ...
IT Support Specialist
Conyers, GA · On-site
Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...
IT Support Specialist
Conyers, GA · On-site
Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...
IT Support
Cleveland, GA · On-site
$18.50 - $25.25/hr
Position Type: Technology/IT Support Date Posted: 7/6/2026 Location: Stephens Campus The perfect Mountain Education employee: * has a heart for at-risk and wounded students * is a student advocate ...
IT Support
Cleveland, GA · On-site
$18.50 - $25.25/hr
Position Type: Technology/IT Support Date Posted: 7/6/2026 Location: Stephens Campus The perfect Mountain Education employee: * has a heart for at-risk and wounded students * is a student advocate ...
IT Support Specialist
Atlanta, GA · On-site
The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...
IT Support Specialist
Atlanta, GA · On-site
The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...
The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...
The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...
The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...
The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...
IT Support Manager, Help Desk Hybrid
Atlanta, GA · Hybrid
$90K - $110K/yr
Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
IT Support Manager, Help Desk Hybrid
Atlanta, GA · Hybrid
$90K - $110K/yr
Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
IT Support Specialist
Atlanta, GA · On-site
The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...
IT Support Specialist
Atlanta, GA · On-site
The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...
IT Support Tech
Marietta, GA · On-site
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
Quick apply
IT Support Tech
Marietta, GA · On-site
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
Marietta, GA · On-site
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Tech
Marietta, GA · On-site
$20.50 - $28.25/hr
Self-manage in a way that allows flexibility to support multiple tasks at any given time * Assist in updating support documents within knowledge management for the IT Services team, as well as end ...
IT Support Manager, Help Desk Hybrid
GA · On-site
$90K - $110K/yr
Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
IT Support Manager, Help Desk Hybrid
GA · On-site
$90K - $110K/yr
Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
IT Support
Alpharetta, GA · On-site
$20 - $24/hr
Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... This team manages tracking and timely execution of the digital solution vision and roadmap that the ...
Quick apply
IT Support
Alpharetta, GA · On-site
$20 - $24/hr
Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... This team manages tracking and timely execution of the digital solution vision and roadmap that the ...
IT SUPPORT SPECIALIST
Macon, GA · On-site
Time management skills to provide updates and fixes within a promised time frame * Multitasking ... of IT support experience (Required) * CompTIA certification is a plus * Automotive Industry is a ...
IT SUPPORT SPECIALIST
Macon, GA · On-site
Time management skills to provide updates and fixes within a promised time frame * Multitasking ... of IT support experience (Required) * CompTIA certification is a plus * Automotive Industry is a ...
IT SUPPORT SPECIALIST
Macon, GA · On-site
Time management skills to provide updates and fixes within a promised time frame * Multitasking ... of IT support experience (Required) * CompTIA certification is a plus * Automotive Industry is a ...
IT SUPPORT SPECIALIST
Macon, GA · On-site
Time management skills to provide updates and fixes within a promised time frame * Multitasking ... of IT support experience (Required) * CompTIA certification is a plus * Automotive Industry is a ...
It Support Manager information
See Georgia salary details
$30.4K - $37.7K
1% of jobs
$37.7K - $45.1K
6% of jobs
$45.1K - $52.4K
6% of jobs
$58.2K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.7K
15% of jobs
$59.7K - $67.1K
15% of jobs
The median wage is $70.3K / yr.
$67.1K - $74.4K
17% of jobs
$81.3K is the 75th percentile. Wages above this are outliers.
$74.4K - $81.7K
17% of jobs
$81.7K - $89K
9% of jobs
$89K - $96.4K
7% of jobs
$96.4K - $103.7K
4% of jobs
$103.7K - $111K
3% of jobs
$30.4K
$72.7K
$111K
How much do it support manager jobs pay per year?
As of Aug 2, 2026, the average yearly pay for it support manager in Georgia is $72,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $84,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by IT Support Managers, and how can they be addressed?
IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.
What is the difference between It Support Manager vs IT Support Specialist?
| Aspect | IT Support Manager | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, Microsoft Certified, Cisco certifications |
| Work Environment | Oversees support teams, manages IT services | Provides technical support directly to users |
| Responsibilities | Team management, strategic planning, incident escalation | Troubleshooting, user support, issue resolution |
While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.
What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?
To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.
What does an IT Support Manager do?
An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Georgia? The most popular types of It Support jobs in Georgia are:
What cities in Georgia are hiring for It Support Manager jobs? Cities in Georgia with the most It Support Manager job openings:
RaceTrac rating
4.8
Based on 196 frontline employees who took The Breakroom Quiz
36th of 46 rated convenience stores
Job description
Job Summary:
RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this platform. The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.
Responsibilities:
• Serve as the primary point of contact for all major incidents related to the team’s technologies and platforms.
• Lead and coordinate incident response activities, ensuring rapid resolution and effective communication during critical events.
• Manage offshore support team, service availability, and operational processes for the team while monitoring workloads to maintain appropriate resource levels.
• Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews.
• Identify, initiate, schedule, and conduct incident reviews and root cause analysis to drive long-term resolution and prevent recurrence.
• Monitor incidents to ensure SLA adherence and operational performance targets are consistently met.
• Ensure the proper closure and documentation of all resolved incidents after end-user confirmation.
• Maintain strong business-level understanding of critical applications supporting key operational areas.
• Utilize Dynatrace and Azure Application Insights to monitor application performance, detect anomalies, and proactively identify system degradation.
• Leverage Kusto Query Language (KQL) to analyze telemetry, logs, and metrics to diagnose production issues.
• Troubleshoot complex integrations across distributed systems, including APIs, event-driven architectures, cloud services, and third-party platforms.
• Proactively identify potential issues requiring remediation and develop action plans in collaboration with business and IT teams.
• Produce daily, weekly, and monthly operational reports to demonstrate SLA compliance and system performance.
• Establish strong relationships across RaceTrac to effectively coordinate resolution during critical incidents.
• Maintain awareness of all operational and event-related activities and provide regular updates to senior management.
• Drive continuous process improvement by reviewing incident management processes, operational workflows, tools, and technologies.
Qualifications:
Required:
• Bachelor’s degree from an accredited college or university in Information Technology or related field, or equivalent work experience.
• 5+ years of experience in production support, incident management, or site reliability engineering environments.
• Strong experience with observability and monitoring platforms, particularly: Dynatrace and Azure Application Insights.
• Experience managing support teams (FTE or third-party resources).
• Advanced experience with Kusto Query Language (KQL) for log analysis and telemetry diagnostics.
• Demonstrated ability to troubleshoot complex integrations in distributed cloud-based platforms.
• Knowledge of IT infrastructure, networking, and cloud environments, with strong preference for Microsoft Azure.
• Experience with IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus.
• Strong analytical, problem-solving, and communication skills, especially during high-severity incidents.
Company:
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. Founded in 1934, the company is headquartered in Atlanta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this platform. The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.
Responsibilities:
• Serve as the primary point of contact for all major incidents related to the team’s technologies and platforms.
• Lead and coordinate incident response activities, ensuring rapid resolution and effective communication during critical events.
• Manage offshore support team, service availability, and operational processes for the team while monitoring workloads to maintain appropriate resource levels.
• Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews.
• Identify, initiate, schedule, and conduct incident reviews and root cause analysis to drive long-term resolution and prevent recurrence.
• Monitor incidents to ensure SLA adherence and operational performance targets are consistently met.
• Ensure the proper closure and documentation of all resolved incidents after end-user confirmation.
• Maintain strong business-level understanding of critical applications supporting key operational areas.
• Utilize Dynatrace and Azure Application Insights to monitor application performance, detect anomalies, and proactively identify system degradation.
• Leverage Kusto Query Language (KQL) to analyze telemetry, logs, and metrics to diagnose production issues.
• Troubleshoot complex integrations across distributed systems, including APIs, event-driven architectures, cloud services, and third-party platforms.
• Proactively identify potential issues requiring remediation and develop action plans in collaboration with business and IT teams.
• Produce daily, weekly, and monthly operational reports to demonstrate SLA compliance and system performance.
• Establish strong relationships across RaceTrac to effectively coordinate resolution during critical incidents.
• Maintain awareness of all operational and event-related activities and provide regular updates to senior management.
• Drive continuous process improvement by reviewing incident management processes, operational workflows, tools, and technologies.
Qualifications:
Required:
• Bachelor’s degree from an accredited college or university in Information Technology or related field, or equivalent work experience.
• 5+ years of experience in production support, incident management, or site reliability engineering environments.
• Strong experience with observability and monitoring platforms, particularly: Dynatrace and Azure Application Insights.
• Experience managing support teams (FTE or third-party resources).
• Advanced experience with Kusto Query Language (KQL) for log analysis and telemetry diagnostics.
• Demonstrated ability to troubleshoot complex integrations in distributed cloud-based platforms.
• Knowledge of IT infrastructure, networking, and cloud environments, with strong preference for Microsoft Azure.
• Experience with IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus.
• Strong analytical, problem-solving, and communication skills, especially during high-severity incidents.
Company:
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. Founded in 1934, the company is headquartered in Atlanta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
About RaceTrac
Sourced by ZipRecruiter
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1934