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It Support Manager Jobs in Atlanta, GA (NOW HIRING)

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Manage user access, account lifecycle, software deployments, and system permissions following ...

Geotab Inc.

IT Support Specialist

Atlanta, GA · On-site

$60 - $80/hr

The IT Support Specialist provides efficient, employee‑facing IT support across Geotab offices ... Manage user access, account lifecycle, software deployments, and system permissions following ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site ... Support endpoint management through our MDM platform (Microsoft Intune experience preferred ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

... requests, manage user accounts, and ensure employees have the technology they need to work ... Respond to IT support tickets and user requests in a timely manner. * Install, configure, and ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... This team manages tracking and timely execution of the digital solution vision and roadmap that the ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... The position integrates endpoint management, cloud administration, networking, and security ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$100 - $125/hr

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... The position integrates endpoint management, cloud administration, networking, and security ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Atlanta, GA

It Support Manager information

See Atlanta, GA salary details

$35.3K

$84.5K

$129K

How much do it support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it support manager in Atlanta, GA is $84,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $97,600.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Atlanta, GA?

The most popular types of It Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for It Support Manager jobs?

Cities near Atlanta, GA with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,823 per year, or $39.8 per hour.

IT Support Manager

ACI Infotech

Atlanta, GA • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

ROLE: IT SUPPORT MANAGER ROLE
LOCATION: ATLANTA, GA
MODE: HYBRID
DURATION: FULL TIME
KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile
At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support is proactive, effective, and aligned with business needs. Here's what that looks like in practice:
Key Responsibilities
  • Be the Bridge Between IT and Business Teams
    • Make sure business teams understand what IT support can and cannot do, including response times, escalation processes, and SLAs.
    • Take time to understand how business teams operate, their workflows, and their pain points so IT support can add real value.
    • Ensure the support team knows the business context behind issues, not just the technical side.
    • When talking to business leaders, explain technical issues in terms of business impact-how does it affect revenue, operations, or customer experience?
    • Have regular check-ins with business teams to stay ahead of issues and make IT support more proactive.
    • Have agendas for meeting, follow-up items, closing the loop, etc
  • Make Sure IT Support is Ready for New Features & System Changes
    • Before any new capabilities or updates go live (mobile apps, web, APIs, POS, etc.), make sure your team is trained and ready to support them.
    • Being involved in feature mapping (or earlier stages), giving guidance on what metrics SHOULD be tracked (best practices)
    • Work with engineering and product teams to document changes, create troubleshooting guides, and develop runbooks to ensure clear, standardized procedures are in place for issue resolution and system maintenance.
    • Push to get IT support involved earlier in project planning so potential support challenges can be addressed before launch.
  • Own Incident Management & SLA Compliance
    • Hold the team accountable for meeting SLAs-response times and resolution times should be tracked and reported.
    • When major incidents happen, communicate quickly and clearly to business leaders:
    • Real-time updates on what's happening and estimated fix times.
    • Advance notice for planned maintenance and potential impact.
    • Quarterly reports on IT support performance, trends, and improvement efforts.
    • Conduct post-mortems on major incidents-figure out what went wrong and make sure it doesn't happen again.
  • Lead & develop the L1/L2 Support Team
    • Make sure the team is clear on their roles and responsibilities so work flows smoothly.
    • Train and mentor, the team so they can handle more issues independently instead of escalating everything.
    • Encourage knowledge sharing by keeping a centralized knowledge base and hosting regular learning sessions.
    • Reduce unnecessary escalations-L1/L2 should own more problem-solving without always involving engineering.
  • Use Data to Drive Better Support & Business Decisions
    • Track and report on key IT support metrics, including:
    • Ticket resolution times (how fast we respond and close out issues).
    • Escalation trends (how many issues get pushed up to L2 or engineering).
    • System health metrics from Dynatrace and other tools.
    • Business impact metrics (how IT issues affect sales, transactions, loyalty engagement, etc.)
    • Use this data to spot trends, improve processes, and make IT support more proactive.
  • Work Closely with Observability & Engineering Teams
    • Partner with the observability team to set up real-time monitoring dashboards for critical systems.
    • Make sure the IT support team knows how to use monitoring tools like Dynatrace to catch and escalate potential issues before they impact the business.
    • Collaborate with engineering and infrastructure teams on advanced troubleshooting when needed.
    • Shift from reactive firefighting to proactive monitoring to prevent issues before they happen.
  • Take Ownership & Be Proactive
    • This role isn't just about keeping things running-it's about constantly looking for ways to improve.
    • Don't wait for problems to be pointed out-get ahead of them and drive solutions.
    • If something isn't working, speak up and work with leadership to fix it.
    • We'll have regular check-ins to go over progress and ensure you're meeting expectations.

If you're doing this role well, we should see:
  • Stronger alignment between IT support and business teams.
    • You should have a solid understanding of what's important to the business, the critical processes, and be able to present supporting data on system health.
    • The business should also feel confident in our ability to effectively monitor and observe system performance.
    • You'll see that business partners start to reach out to you as a trusted resource if this is going well
  • A more capable, independent L1/L2 support team.
  • Proactive system monitoring that prevents problems instead of just reacting to them.
  • Faster issue resolution and fewer unnecessary escalations.
  • Clear, data-driven reporting on IT support health and business impact.

Apply