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It Support Manager Jobs in Connecticut (NOW HIRING)

Managed Staffing

IT Support Technician

Torrington, CT · On-site

$22 - $23/hr

This role is ideal for candidates with general IT Help Desk or desktop support experience who are comfortable troubleshooting hardware, assisting end users, and managing basic device maintenance.

priceline.com LLC

IT Support Specialist

Norwalk, CT · On-site

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... You can manage technical work across multiple parties, including vendors, internal support teams ...

Priceline

IT Support Specialist

Norwalk, CT · Hybrid

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... You can manage technical work across multiple parties, including vendors, internal support teams ...

Priceline.com LLC

IT Support Specialist

Norwalk, CT · Hybrid

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... You can manage technical work across multiple parties, including vendors, internal support teams ...

Gathr Outdoors

IT Support Technician

Higganum, CT · On-site

$27 - $30/hr

IT Support Technician ILocation: Higganum, CT / Onsite Reports To: IT Systems ManagerBrand/Segment ... Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.

Ascot Group

Executive IT Support Engineer

Stamford, CT · On-site

Support and maintain audio-visual and collaboration technology in executive offices and Boardrooms ... Partner with IT Asset Management to maintain accurate lifecycle control of executive devices ...

Novus Insight, Inc.

Be Seen First

IT Support Specialist

Hartford, CT · On-site

$58K - $65K/yr

Manage Others: No Job Type: Specialist Employee Type: Non-Exempt, Full Time Compensation: 58k ... IT consulting, project support and management. The Novus team has a broad array of technical ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Connecticut

It Support Manager information

See Connecticut salary details

$34.2K

$82K

$125.1K

How much do it support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it support manager in Connecticut is $81,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $94,700.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Connecticut?

The most popular types of It Support jobs in Connecticut are:

What cities in Connecticut are hiring for It Support Manager jobs?

Cities in Connecticut with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,952 per year, or $39.4 per hour.

IT Support Specialist

Hamden, CT • Hybrid

American IT Solutions Inc
See more jobs at American IT Solutions Incexternal

$80K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

IT Support Specialist

Managed Services & Business Development

Hybrid Office & Field | 3?5 Years of Experience | Client-Facing Role

Position Summary

American IT Solutions is seeking an experienced IT Support Specialist to join our Managed Services team. This hybrid office-and-field position combines hands-on technical support, client relationship management, and business-development support.

The successful candidate will provide onsite and remote IT services to existing clients while helping identify and develop new business opportunities. This position is well suited for an IT professional who enjoys solving technical problems, working directly with clients, and contributing to company growth.

Base salary range

$25-$29

Annual technical-performance bonus

Up to $3,000

Business-development commissions

Uncapped

Expected total compensation

$66,000?$78,000

High-performer potential

$80,000+

Candidate-friendly benefits

  • Mileage reimbursement or company vehicle
  • Company cellphone and laptop
  • Health insurance contribution
  • 401(k) match of 3% regardless of contribution
  • 10 Days PTO plus paid holidays
  • Certification and training reimbursement
  • Comp time or additional pay for substantial after-hours work

Key Responsibilities

Managed IT Services and Technical Support

  • Provide onsite and remote technical support for managed-services clients.
  • Troubleshoot and resolve hardware, software, network, cloud, security, and connectivity issues.
  • Install, configure, maintain, and support desktops, laptops, printers, mobile devices, networking equipment, and related technologies.
  • Support Microsoft Windows, Microsoft 365, Active Directory, email, user accounts, permissions, and cloud-based applications.
  • Assist with the administration and monitoring of servers, networks, backups, endpoint protection, patching, and cybersecurity solutions.
  • Monitor client environments and proactively identify technical risks, performance issues, and service needs.
  • Assist with new-client onboarding, technology assessments, equipment deployments, and managed-services implementations.
  • Perform workstation installations, system upgrades, equipment replacements, and basic technology migrations.
  • Escalate complex technical issues to senior team members, vendors, or third-party providers when necessary.
  • Maintain accurate service tickets, technical documentation, asset records, and client information.
  • Follow established service procedures, security requirements, and client-specific standards.
  • Recommend practical technology improvements that strengthen security, reliability, productivity, and operational efficiency.
  • Communicate clearly and professionally with technical and nontechnical client contacts.
  • Participate in scheduled after-hours support or project work when required.

Client Development and Sales Support

  • Identify potential service opportunities while supporting existing and prospective clients.
  • Build positive relationships with client contacts and recognize technology needs that American IT Solutions may be able to address.
  • Prospect for potential managed-services clients through phone calls, email outreach, professional networking, referrals, and community involvement.
  • Attend networking functions, industry events, trade shows, and business-development meetings.
  • Participate in discovery meetings to help evaluate prospective clients? technology environments, business objectives, operational challenges, and service requirements.
  • Assist with technical assessments, solution recommendations, presentations, proposals, scopes of work, and cost estimates.
  • Explain technical solutions and service recommendations in clear business terms.
  • Help promote American IT Solutions? managed IT, cybersecurity, backup, cloud communications, infrastructure, hardware, and technical support services.
  • Document prospects, opportunities, follow-up activities, and sales progress.
  • Assist with transitioning newly acquired clients from the sales

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