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It Support Manager Jobs in Manchester, CT (NOW HIRING)

Gathr Outdoors

IT Support Technician

Higganum, CT · On-site

$27 - $30/hr

IT Support Technician ILocation: Higganum, CT / Onsite Reports To: IT Systems ManagerBrand/Segment ... Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.

Novus Insight, Inc.

Be Seen First

IT Support Specialist

Hartford, CT · On-site

$58K - $65K/yr

Manage Others: No Job Type: Specialist Employee Type: Non-Exempt, Full Time Compensation: 58k ... IT consulting, project support and management. The Novus team has a broad array of technical ...

U.S. Navy

IT Support Specialist

Simsbury, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hartford, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Plantsville, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Plainville, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Manchester, CT

It Support Manager information

See Manchester, CT salary details

$36.7K

$87.9K

$134.2K

How much do it support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it support manager in Manchester, CT is $87,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $101,500.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Manchester, CT?

The most popular types of It Support jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for It Support Manager jobs?

Cities near Manchester, CT with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,018 per year, or $41.8 per hour.

Jr IT Support Technician

BlueCastle IT Solutions

Cheshire, CT

$38K - $42K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Job Listing


Jr. IT Support Technician


BlueCastle IT Solutions LLC


Cheshire, CT, USA


Compensation


$38,000 to $42,000 Annually


Benefits Offered


401K, Dental, Life, Medical, Vision


Employment Type


Full-Time


Why Work Here?


“Rapidly develop your technical skills with exposure to a variety of client environments. Insurance Benefits, 401K, IT certification comps.”


We are seeking an Jr. IT Support Technician to join our team!
This is an entry-level position. We are looking for candidates with 0-2 years of experience in the Information Technology field. This is the best position for someone who has a passion for technology and is looking for a foot in the door for the industry. We are less concerned with direct industry experience and more focused on the intangibles – hard-working, intelligent, excellent customer service skills.


This person must be a good communicator and a person who can manage well when our clients are in a pickle and needs strong guidance.


The number one goal of everyone in our team is to make our Clients exceptionally happy. The Jr. IT Support Technician plays an important role in making sure that happens.


The Jr. IT Support Technician handles client requests such as New User setups & Workstation setups. This role handles weekly, monthly, and quarterly recurring tickets to ensure our documentation is up to date, our software and hardware licensing accurate, and all our toolsets running smoothly.


When help is needed the Jr. IT Support Technician can get help from or escalate issues to other members in the Service Desk Team.


RESPONSIBILITIES & TASKS


Principal Activities & Responsibilities:



  • Support the IT Support team in maintaining hardware, software, and other client systems

  • Support the IT Support team with maintaining and streamlining customer documentation

  • Organize and maintain company IT equipment and peripherals

  • Perform software and hardware installation upgrades

  • Assist with client new user/new workstation setup tasks

  • Assist Account Manager with preparation for Technology Business Reviews by running reports and reviewing client environment checklists


Use of our Ticketing System



  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

  • Managing and recording all work though our Ticketing System

  • Make sure that Client Documentation in well maintained

  • Split tickets that have several issues into their own individual ticket

  • Make sure that tickets aren’t “stale” throughout the process


Use of our Remote Monitoring & Management Tool (RMM)



  • Review RMM dashboard and apply remediation actions as indicated by our Processes

  • Review regularly scheduled/automated actions as indicated by our Processes


Communication, Reporting & Risk



  • Escalate tickets that require higher level Support Desk support

  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

  • Submit Timesheets & Expense reports as indicated on their SOPs

  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients


Teamwork



  • Follow the schedule provided by the Service Delivery Manager

  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks

  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues

  • Identify opportunities for improvement and make constructive suggestions for change

  • Contribute to the process of innovative change effectively

  • Undertake other duties as required by the Service Delivery Manager


SKILLS & ATTRIBUTES DESIRED



  • A love of (and ability to) Solve Problems & Challenges

  • Great Communications skills, founded in being a good listener

  • An understanding of support tools, techniques and how technology is used to provide services

  • Strong understanding of operating systems, business applications, printing systems and network systems

  • Must be able to type quickly and accurately while talking on the phone

  • A deep desire to deliver an amazing Client Experience

  • Knowledge of IT Applications, Software & Hardware

  • The ability to speak both Geek and human

  • Great Communications skills, founded in being a good listener

  • IT literate – Advanced user level

  • A deep desire to deliver an amazing Client Experience

  • Drivers license

  • The ability to keep up with & adapt to the fast-paced IT world


NICE TO HAVE



  • Experience using a Ticketing system / RMM Tool and PSA software

  • Experience providing support via remote tools

  • Experience handling Technical Service Tickets

  • Experience and knowledge of working with the Microsoft 365 Platform

  • Professional IT Certifications such as A+, Network+, Security+, Server+, Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

  • Client Experience Certifications such as Helpdesk Habits etc.

  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.


PERKS



  • Paid Holidays, including additional choice of 1 out of 4 “Floating Holidays” (Columbus Day, Veteran’s Day, MLK Jr Day, Good Friday) and your Birthday Off

  • Generous incentives for reaching Team and Company Goals

  • We have Health / Dental and Vision covered!

  • 401K with company match

  • A Proactive Approach to Ongoing Training to help you develop life-long skills


CAREER GROWTH


For someone looking to progress their role, the Jr. IT Support Technician naturally leads into roles such as: the Level 1 IT Support Technician, IT Support Engineer, Account Manager, Service Delivery Manager, and more


Employment Type: FULL_TIME

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