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Entry Level It Support Jobs in Connecticut (NOW HIRING)

Bausch Advanced Technologies

IT Technician

Clinton, CT · On-site

$22 - $25/hr

We are seeking a motivated and detail-oriented Entry-Level IT Technician to join our growing team ... You will support day-to-day IT operations, assist employees with technical issues, and help ...

Managed Staffing

IT Support Technician

Torrington, CT · On-site

$22 - $23/hr

JOB TITLE: IT Support Technician - Printer & Device Support (Hospital Onsite) LOCATION: Torrington, CT TYPE: Temp-to-Hire | ONSITE SCHEDULE: Mon-Fri, 8:00 AM-4:30 PM Overview Seeking an IT Support ...

Gathr Outdoors

IT Support Technician

Higganum, CT · On-site

$27 - $30/hr

IT Support Technician ILocation: Higganum, CT / Onsite Reports To: IT Systems ManagerBrand/Segment: Gathr Outdoors ABOUT THE COMPANYGathr Outdoors, a portfolio company of Centre Partners, is a ...

CFS

IT Support Specialist (on-site)

New Haven, CT · On-site

$60K - $75K/yr

IT Support / Field Technician Expected salary: $60,000-$75,000 Why Take the role of IT Support/Field Technician? * Join a stable, growing company with diverse operations and a uniquely varied IT ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Connecticut

Entry Level It Support information

See Connecticut salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level it support in Connecticut is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Connecticut?

The most popular types of It Support jobs in Connecticut are:

What are popular job titles related to Entry Level It Support jobs in Connecticut?

For Entry Level It Support jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Connecticut look for?

The top searched job categories for Entry Level It Support jobs in Connecticut are:

What cities in Connecticut are hiring for Entry Level It Support jobs?

Cities in Connecticut with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,787 per year, or $17.7 per hour.

Jr IT Support Technician

BlueCastle IT Solutions

Cheshire, CT

$38K - $42K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Job Listing


Jr. IT Support Technician


BlueCastle IT Solutions LLC


Cheshire, CT, USA


Compensation


$38,000 to $42,000 Annually


Benefits Offered


401K, Dental, Life, Medical, Vision


Employment Type


Full-Time


Why Work Here?


“Rapidly develop your technical skills with exposure to a variety of client environments. Insurance Benefits, 401K, IT certification comps.”


We are seeking an Jr. IT Support Technician to join our team!
This is an entry-level position. We are looking for candidates with 0-2 years of experience in the Information Technology field. This is the best position for someone who has a passion for technology and is looking for a foot in the door for the industry. We are less concerned with direct industry experience and more focused on the intangibles – hard-working, intelligent, excellent customer service skills.


This person must be a good communicator and a person who can manage well when our clients are in a pickle and needs strong guidance.


The number one goal of everyone in our team is to make our Clients exceptionally happy. The Jr. IT Support Technician plays an important role in making sure that happens.


The Jr. IT Support Technician handles client requests such as New User setups & Workstation setups. This role handles weekly, monthly, and quarterly recurring tickets to ensure our documentation is up to date, our software and hardware licensing accurate, and all our toolsets running smoothly.


When help is needed the Jr. IT Support Technician can get help from or escalate issues to other members in the Service Desk Team.


RESPONSIBILITIES & TASKS


Principal Activities & Responsibilities:



  • Support the IT Support team in maintaining hardware, software, and other client systems

  • Support the IT Support team with maintaining and streamlining customer documentation

  • Organize and maintain company IT equipment and peripherals

  • Perform software and hardware installation upgrades

  • Assist with client new user/new workstation setup tasks

  • Assist Account Manager with preparation for Technology Business Reviews by running reports and reviewing client environment checklists


Use of our Ticketing System



  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

  • Managing and recording all work though our Ticketing System

  • Make sure that Client Documentation in well maintained

  • Split tickets that have several issues into their own individual ticket

  • Make sure that tickets aren’t “stale” throughout the process


Use of our Remote Monitoring & Management Tool (RMM)



  • Review RMM dashboard and apply remediation actions as indicated by our Processes

  • Review regularly scheduled/automated actions as indicated by our Processes


Communication, Reporting & Risk



  • Escalate tickets that require higher level Support Desk support

  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

  • Submit Timesheets & Expense reports as indicated on their SOPs

  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients


Teamwork



  • Follow the schedule provided by the Service Delivery Manager

  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks

  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues

  • Identify opportunities for improvement and make constructive suggestions for change

  • Contribute to the process of innovative change effectively

  • Undertake other duties as required by the Service Delivery Manager


SKILLS & ATTRIBUTES DESIRED



  • A love of (and ability to) Solve Problems & Challenges

  • Great Communications skills, founded in being a good listener

  • An understanding of support tools, techniques and how technology is used to provide services

  • Strong understanding of operating systems, business applications, printing systems and network systems

  • Must be able to type quickly and accurately while talking on the phone

  • A deep desire to deliver an amazing Client Experience

  • Knowledge of IT Applications, Software & Hardware

  • The ability to speak both Geek and human

  • Great Communications skills, founded in being a good listener

  • IT literate – Advanced user level

  • A deep desire to deliver an amazing Client Experience

  • Drivers license

  • The ability to keep up with & adapt to the fast-paced IT world


NICE TO HAVE



  • Experience using a Ticketing system / RMM Tool and PSA software

  • Experience providing support via remote tools

  • Experience handling Technical Service Tickets

  • Experience and knowledge of working with the Microsoft 365 Platform

  • Professional IT Certifications such as A+, Network+, Security+, Server+, Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

  • Client Experience Certifications such as Helpdesk Habits etc.

  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.


PERKS



  • Paid Holidays, including additional choice of 1 out of 4 “Floating Holidays” (Columbus Day, Veteran’s Day, MLK Jr Day, Good Friday) and your Birthday Off

  • Generous incentives for reaching Team and Company Goals

  • We have Health / Dental and Vision covered!

  • 401K with company match

  • A Proactive Approach to Ongoing Training to help you develop life-long skills


CAREER GROWTH


For someone looking to progress their role, the Jr. IT Support Technician naturally leads into roles such as: the Level 1 IT Support Technician, IT Support Engineer, Account Manager, Service Delivery Manager, and more


Employment Type: FULL_TIME

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