ZipRecruiter

Log In

1

It Support Manager Jobs (NOW HIRING)

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

HelloFresh

IT Support Engineer

New York, NY · On-site

$79K - $88K/yr

Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better ...

Base8

IT Support Specialist

Studio City, CA · On-site

Job Title: IT Support Specialist Location: United States (On-site / Hybrid) Department: Information ... Create and manage user accounts, access rights, and password settings * Diagnose and resolve issues ...

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily ...

DYOPATH

IT Support Specialist

Sanford, NC

$25/hr

Join DYOPATH as an IT Support Specialist Are you energized by providing handson technical support ... Strong interpersonal and communication skills with users, peers, and management * Ability to read ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to ... Document and manage requests through the IT ticketing system. * Escalate complex issues to ...

Sofidel

IT Support Specialist

Lewiston, ID · On-site

IT Support Specialist Sofidel America is seeking an IT Support Specialist to join our local team ... Manage and prioritize support requests using the ticketing system to ensure timely resolution.

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

Maintain and update hardware inventory and asset records in the asset management system ... Experience in IT support, service desk, or infrastructure support roles a plus * Strong knowledge ...

mcw

Operations & Service Management: * Oversee daily IT support operations, including a remote service desk team, field support, and escalation management. * Ensure timely resolution of incidents and ...

Addepar

IT Support Specialist

Salt Lake City, UT · On-site

The IT Support Specialist will provide in-person IT support, troubleshoot technical issues, lead technology onboarding for new hires, and manage IT asset lifecycle while collaborating with global IT ...

TEKsystems

IT Support

Battle Ground, WA

$20 - $25/hr

... IT support elements is a must. Skills Troubleshooting, Customer service, Active directory, Help ... management requirements Comply with Williams IT Standard Processes and Procedures Comply with ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Support VoIP phone systems and mobile device management (Apple & Android). * Ensure compliance with IT security policies and procedures. Qualifications * Associate or bachelor's degree in IT, Compute ...

ASHBY LUMBER CO INC

IT Support Engineer

Concord, CA · On-site

Manage VOIP phone system * Basic understanding of networking * Adhere to all security process and ... IT support or experience in related field * Ability to troubleshoot desktop applications such as ...

next page

Showing results 1-20

All JobsIt Support JobsIt Support Manager Jobs

It Support Manager information

See salary details

$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Manager jobs? States with the most job openings for It Support Manager jobs include:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
IT Support

IT Support

ECPI University

Manassas, VA • On-site

$47K - $55K/yr

Full-time

Posted 9 days ago

ECPI University rating

5.7

Company rating: 5.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

523rd of 555 rated colleges and universities

Job description

Overview
This position will work at ECPI University's Manassas, VA campus.
Good Faith Pay Range: In accordance with Virginia law, the good-faith pay range for this position is $47,320 - $55,000 per year. Actual compensation will be determined based on the candidate's qualifications, education, experience, skills, and other legitimate business factors.
Working hours - M-F 11am - 8pm ET
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities
  • Install desktop operating systems.
  • Configure and troubleshoot hardware.
  • Monitor and respond to helpdesk requests.
  • Gather support issues information and analyze the symptoms and figure out the underlying problem.
  • Escalate helpdesk requests to tier 2 and tier 3 personnel.
  • Assist students, faculty, and staff with access to IT services provided.
  • Create student accounts before each term start.
  • Manage the network cable plant.
  • Configure and manage classroom images.
  • Maintain software and hardware inventories.
  • All other duties and responsibilities as assigned.

Qualifications
Education/Experience
  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
  • 0-5 years previous experience as a consumer support technician

Skills/Abilities
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Detail oriented
  • Ability to lift 5-25 pounds safely

Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What ECPI University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply