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It Support Manager Jobs in Virginia (NOW HIRING)

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

Harbor Group Management Company is a multi-billion dollar real estate investment and property ... On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ...

ALTEN Technology USA

IT Support Analyst

Herndon, VA · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

ECPI University

IT Support

Virginia Beach, VA · On-site

$40K - $46K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... Perform other duties as assigned by local management or BMZ Group IT leadership What We're Looking ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

... management or BMZ Group IT leadership Qualifications : Required : • Associate's or Bachelor ... IT support, desktop support, help desk, or a similar role • Strong knowledge of: Windows ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our ... Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote ... Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

... IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ... Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs ...

DBM Global

IT Support Technician

Lynchburg, VA · On-site

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven ... Maintaining and updating Asset Management systems across companies for end user devices * Utilize ...

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

The IT Support Technician serves as a key resource in ensuring employees have reliable access to ... Maintain regular communication with vendors, building management, and internal stakeholders ...

New

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

The IT Support Technician serves as a key resource in ensuring employees have reliable access to ... Maintain regular communication with vendors, building management, and internal stakeholders ...

New

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Virginia

It Support Manager information

See Virginia salary details

$35.7K

$85.4K

$130.4K

How much do it support manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for it support manager in Virginia is $85,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $98,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Virginia? The most popular types of It Support jobs in Virginia are:
What cities in Virginia are hiring for It Support Manager jobs? Cities in Virginia with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,409 per year, or $41.1 per hour.

Manager, IT Support

Water Environment Federation

Alexandria, VA • On-site

$70K - $85K/yr

Full-time

Re-posted 11 days ago

Job description

Salary Range: $70,000 - $85,000
Position Summary
The Water Environment Federation is seeking a Manager, IT Support, who will be responsible for overseeing day-to-day technology support operations for WEF staff and office/remote environments. This role serves as the primary lead for end-user support, hardware lifecycle management, office technology operations, and internal IT service coordination.
The position focuses on delivering a high-quality employee technology experience while ensuring reliable support processes, effective issue resolution, and operational continuity across WEF's physical and digital workplace environments.
The Manager, IT Support must thrive on initiative, problem solving, being agile, inclusive and a team player. The ideal candidate will have experience collaborating with a high-performing team and success working across and supporting mission-based organizations to best help WEF serve the Water Community.
Key Responsibilities Include:
End-User Support & Service Delivery
  • Serve as the lead for day-to-day employee IT support, including hardware, software, account access, and workstation troubleshooting
  • Manage and prioritize internal IT support requests through the organization's ticket management system
  • Ensure timely resolution, communication, escalation, and follow-through on support-related issues
  • Provide exceptional support for staff, leadership, meetings, and organizational events as needed

Office Technology & Hardware Management
  • Maintain and support office technology infrastructure, including conference room AV systems, printers, workstations, guest access systems, and shared technology spaces
  • Oversee employee device deployment, replacement, inventory tracking, and lifecycle management
  • Coordinate onboarding and offboarding technology processes for employees and contractors with appropriate stakeholders
  • Support office moves, workstation setups, and technology readiness for meetings and events
  • Other duties as assigned within the scope of the position

Microsoft 365 & User Administration
  • Assist with the administration and support of Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint access requests
  • Support account provisioning, permissions management, and endpoint configuration in coordination with the broader IT team and MSP partners
  • Help maintain standards for device compliance, software updates, and endpoint management

Vendor & Operational Coordination
  • Coordinate with managed service providers and external vendors to support issue resolution and service delivery
  • Track recurring issues and recommend operational improvements to enhance employee experience and support efficiency
  • Maintain documentation for support procedures, hardware inventory, and standard operating processes

Security & Compliance Support
  • Support organizational cybersecurity initiatives through endpoint compliance, access management, and user support best practices
  • Assist with enforcing security standards related to devices, guest access, password policies, and employee technology usage
  • Escalate potential security incidents or operational risks as appropriate

Requirements
Required Skills
  • 5+ years of experience in IT support, help desk operations, or workplace technology support
  • BS/BA degree or equivalent experience may be substituted in lieu of a degree
  • Strong experience supporting Microsoft 365 environments and Windows-based systems
  • Experience managing endpoint hardware, conference room technology, and office IT operations
  • Familiarity with ticketing systems, device management tools, and inventory tracking processes
  • Strong customer service, troubleshooting, and communication skills
  • Ability to prioritize multiple support requests and maintain professionalism in fast-paced environments

Preferred Skills
  • Experience supporting hybrid or cloud-based workplace environments
  • Familiarity with Microsoft Intune, Entra ID, or endpoint management platforms
  • Experience coordinating with MSPs or outsourced IT vendors
  • Certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent experience
  • Ability to travel up to 10%

At WEF, we are committed to an interview experience that is authentic, transparent, and equitable. Candidates are asked to answer interview questions in their own words, without real-time AI assistance, so we can fairly assess individual experiences, skills and qualifications. To support a genuine interview experience, WEF's interviewers also refrain from using AI tools during live interviews. If a candidate's responses appear inconsistent or suggest outside assistance, WEF's interviewers may pause to clarify or adjust the interview to maintain fairness for all candidates. These measures are not intended to be punitive; rather, they aim to ensure a consistent evaluation process that aligns to WEF's cultural and ethical principles. WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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