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It Support Manager Jobs in Virginia (NOW HIRING)

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

Harbor Group Management Company is a multi-billion dollar real estate investment and property ... On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready ... Time management * Software installation * Communicator Requirements Education A high school diploma ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... Perform other duties as assigned by local management or BMZ Group IT leadership What We're Looking ...

Stafford County

IT Support Technician

Stafford, VA · On-site

$60K - $105K/yr

The Information Technology Support Technician performs intermediate to advanced technical duties ... Strong knowledge of asset management processes and procedures; Records maintenance skills; A sense ...

ECPI University

IT Support

Virginia Beach, VA · On-site

$40K - $46K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

... management or BMZ Group IT leadership Qualifications : Required : • Associate's or Bachelor ... IT support, desktop support, help desk, or a similar role • Strong knowledge of: Windows ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations ... management, permissions, and directory services (e.g., Active Directory). • Ability to ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote ... Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Virginia

It Support Manager information

See Virginia salary details

$35.7K

$85.4K

$130.4K

How much do it support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it support manager in Virginia is $85,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $98,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the most commonly searched types of It Support jobs in Virginia?

The most popular types of It Support jobs in Virginia are:

What cities in Virginia are hiring for It Support Manager jobs?

Cities in Virginia with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,409 per year, or $41.1 per hour.

Engineer, IT Support

Harbor Group Management

Norfolk, VA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
IT Support Engineer
Title: IT Support Engineer
Location: On-Site-Norfolk, VA Corporate Office
ABOUT THE ROLE
As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the firm's first dedicated in-house support hires. You own day-to-day help desk operations - resolving incidents, fulfilling employee requests, and keeping people productive - taking on the front-line support work previously handled by an outside provider and setting the standard for responsiveness and service quality.
This role is built for someone who pairs deep, hands-on technical skills across desktop, hardware, networking, and security with the judgment and ownership to run a help desk in a fast-moving environment. You will work closely with the infrastructure and business applications teams, the managed service provider, and third-party vendors to resolve issues end-to-end, and you will help establish the processes, standards, and documentation that turn reactive support into an enterprise-grade function.
Focus Areas: End-User Support, Help Desk Operations, Hardware & Desktop, Microsoft 365 & Endpoint Management, Audiovisual & Video Conferencing, Networking, Security & Access Management, Onboarding & Provisioning, IT Asset Management, Service Management
RESPONSIBILITIES
  • Own first- and second-line corporate support firmwide alongside the New York-based engineers - resolving incidents remotely for all corporate users and serving as on-site support for the Norfolk office during core business hours; partner with the MSP on critical after-hours escalations.
  • Partner with the New York-based support engineers to deliver consistent corporate support across both locations - sharing coverage, maintaining common standards and documentation, and providing mutual backup so firmwide support is continuous
  • Diagnose, troubleshoot, and resolve employee support requests, serving as the primary in-house resolution point rather than relying on the MSP for first-line support
  • Manage employee IT onboarding and offboarding - provisioning devices, accounts, and access on day one, and deprovisioning and securing data on exit
  • Configure and install hardware including laptops, workstations, printers, phones, video conference units, and mobile devices
  • Administer Microsoft 365, Intune, and Entra ID, including license assignment, device enrollment, and identity and MFA management
  • Create and maintain user account information, including access rights and group memberships
  • Support security standards (antivirus, patching, and access control)
  • Track technical problems and issues through resolution via the help desk ticketing system
  • Provide tier-1 triage and routing for business application issues, directing them to the business applications team or vendor
  • Support audiovisual and video conferencing requests
  • Perform WAN/LAN troubleshooting
  • Serve as the in-house interface to the managed service provider (MSP), escalating tier-2 and infrastructure issues and tracking them through to resolution
  • Serve as on-site "eyes and hands" for the infrastructure team, including receiving equipment, cabling, and physical tasks that cannot be handled remotely
  • Maintain IT asset and hardware inventory, including lifecycle, warranty, and procurement coordination
  • Initiate and track service requests with third-party providers
  • Provide input and help maintain standard operating procedures, best practices, and customer service guidelines relating to end-user support
  • Help onboard and train future support hires as the in-house function grows

QUALIFICATIONS
  • 2-5+ years of experience in IT support, help desk operations, or end-user services in a corporate environment
  • Strong hands-on experience supporting desktops, laptops, mobile devices, and peripheral hardware in a professional setting
  • Proficiency with Microsoft 365, including administration of Exchange Online, Teams, and SharePoint
  • Experience with Microsoft Intune and Entra ID (Azure AD), including device enrollment, identity management, and MFA configuration
  • Demonstrated experience configuring, deploying, and troubleshooting endpoint devices and enterprise applications
  • Working knowledge of networking fundamentals, including WAN/LAN troubleshooting,
  • Familiarity with IT security best practices, including endpoint protection, patch management, and access control
  • Experience working with help desk ticketing systems and managing incidents through resolution with strong documentation practices
  • Ability to independently diagnose and resolve technical issues while escalating appropriately to infrastructure teams, MSPs, or vendors
  • Experience coordinating with managed service providers (MSPs) and third-party vendors to resolve escalated issues
  • Strong organizational skills with the ability to manage multiple priorities and respond effectively in a fast-paced environment
  • Excellent customer service and communication skills, with the ability to support users at all levels of the organization
  • Experience supporting audiovisual and video conferencing technologies (e.g., Teams Rooms, Zoom, conference room systems) preferred
  • Familiarity with IT asset management, including inventory tracking, lifecycle management, and procurement coordination preferred

#LI-TB1
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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