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It Support Manager Jobs in Virginia (NOW HIRING)

Leidos

IT Support Manager - TS/SCI required

Chantilly, VA · On-site

$92K - $166K/yr

Leidos is actively hiring for an experience IT Support Manager to join our team in Chantilly, VA. This is an exciting opportunity to manage a 24/7 IT support operation and lead and manage a team of ...

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

Harbor Group Management Company is a multi-billion dollar real estate investment and property ... On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ...

ALTEN Technology USA

IT Support Analyst

Herndon, VA · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

ECPI University

IT Support

Virginia Beach, VA · On-site

$40K - $46K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Manage the network cable plant. * Configure and manage classroom images. * Maintain software and ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... Perform other duties as assigned by local management or BMZ Group IT leadership What We're Looking ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

... management or BMZ Group IT leadership Qualifications : Required : • Associate's or Bachelor ... IT support, desktop support, help desk, or a similar role • Strong knowledge of: Windows ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our ... Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote ... Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network ...

Align Technology, Inc.

Ensure accurate documentation in asset management systems. * Support remarketing and recycling ... Bachelor's degree in IT, Computer Science, Engineering, or equivalent practical experience. * 4+ ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

... IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ... Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs ...

DBM Global

IT Support Technician

Lynchburg, VA · On-site

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven ... Maintaining and updating Asset Management systems across companies for end user devices * Utilize ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Virginia

It Support Manager information

See Virginia salary details

$35.7K

$85.4K

$130.4K

How much do it support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it support manager in Virginia is $85,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $98,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Virginia? The most popular types of It Support jobs in Virginia are:
What cities in Virginia are hiring for It Support Manager jobs? Cities in Virginia with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,409 per year, or $41.1 per hour.
IT Support Manager - TS/SCI required

IT Support Manager - TS/SCI required

Leidos

Chantilly, VA • On-site

$92K - $166K/yr

Full-time

Posted 17 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

67th of 487 rated business services

Job description

Leidos is actively hiring for an experience IT Support Manager to join our team in Chantilly, VA.

This is an exciting opportunity to manage a 24/7 IT support operation and lead and manage a team of Linux Systems Administrators. Prior experience in this type of role is required as well as experience with AWS.

Active TS/SCI required

Primary Responsibilities

  • Manage daily IT support operations, ensuring 24/7 coverage
  • Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations while being held accountable for overall team performance
  • Monitor ticket volume and IT support performance metrics, analyze trends in user support requests, and generate reports for program and customer management
  • Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
  • Define team goals and lead staff to achieve desired results while being held accountable for team performance
  • Coordinate resources during escalated off-hour issues
  • Oversee the development, implementation, and administration of IT support staff training procedures and policies
  • Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
  • Develop partnerships with cross-functional teams to improve and shape how the Technical IT Support team will hand off work, partner on strategic initiatives, and improve customer experience
  • Provide weekly team meetings and periodic 1:1 coaching for team members
  • Communicate with senior-level clients as needed

Basic Qualifications

  • Bachelor's degree and 8-10 years of prior relevant experience, or Master's degree with 6-8 years of prior relevant experience
  • Minimum three (3) years' experience maintaining cloud services to include at a minimum Amazon Web Services (AWS)
  • Minimum three years' experience serving in a Systems Engineer role showcasing understanding of system architecture, design, and root cause analysis
  • Demonstrated minimum three (3) years of experience managing a team that demonstrated the ability to maintain high operational availability of a web-based application
  • Demonstrated two (2) years of experience managing a Tier 2 IT Support function, including experience briefing leadership at the senior/executive level, government or commercial
  • Demonstrated ability to consolidate monthly metrics into slides that will be presented to all levels of program and customer management
  • Active Security+ certification or ability to obtain one prior to starting
  • Active TS/SCI clearance and ability to be approved for Poly
  • Strong problem-solving and decision-making skills
  • Self-starter with ability to work in a team environment and independently
  • Deep understanding and background in COTS integration and custom code development

Preferred Qualifications

  • Oracle IdAM productions
  • Linux/UNIX Experience
  • LDAPs
  • PKI, OAuth, SAML and OIDC Authentication

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:July 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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