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Entry Level It Support Jobs in Virginia (NOW HIRING)

SSI

IT Support Tech - Entry Level

Manassas Park, VA

$12.77/hr

The SSI Career Resource Center (CRC) offers basic computer skills assistance services free of charge to the community. IT Support Techs are responsible for teaching and assisting customers with job ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across both office and manufacturing environments, serving as the first point of contact for IT support ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Ocean Breeze Waterpark

IT Support

Virginia Beach, VA

$20.50 - $28/hr

Respond to user requests for support * Maintain and routinely service all hardware and software ... Experience in the field of information systems. * Computer skills including Microsoft Office, basic ...

Ocean Breeze Waterpark

IT Support

Virginia Beach, VA · On-site

$20.50 - $28/hr

Respond to user requests for support * Maintain and routinely service all hardware and software ... Experience in the field of information systems. * Computer skills including Microsoft Office, basic ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Virginia

Entry Level It Support information

See Virginia salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level it support in Virginia is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Virginia?

The most popular types of It Support jobs in Virginia are:

What are popular job titles related to Entry Level It Support jobs in Virginia?

For Entry Level It Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Virginia look for?

The top searched job categories for Entry Level It Support jobs in Virginia are:

What cities in Virginia are hiring for Entry Level It Support jobs?

Cities in Virginia with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,339 per year, or $18.4 per hour.

Information Technology Specialist

Phoenix Group of Virginia, Inc.

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Position Summary:

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate’s degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity.

 

Position Description:

Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

 

Primary Functions: 

  • Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
  • Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
  • Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
  • Assist with administration of network accounts, file permissions, and shared drives.
  • Maintain accurate IT asset inventory and equipment tracking records.
  • Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
  • Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
  • Assist with documentation of IT procedures, configurations, and support logs.
  • Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

 

Position Requirements:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
  • Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
  • Strong customer service orientation and communication skills; ability to support non-technical users effectively.
  • Organized and detail-oriented with the ability to manage and track multiple open support requests.
  • Ability to work independently and as part of a team in an onsite, professional environment.

 

Additional Requirements:

  • CompTIA A+, Network+, or Security+ certification (or currently pursuing).
  • Experience supporting users in a government, defense contractor, or regulated environment.
  • Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
  • Experience with Active Directory, Group Policy, or remote management tools.
  • Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.


Work Environment:

This is a fully onsite position based in the Newport News, Virginia area. Work is primarily office-based. Occasional movement between offices, conference rooms, and equipment storage areas is expected. Some travel to partner sites may be required on an infrequent basis.


Phoenix Group of Virginia Offers:

  • Competitive salaries
  • Comprehensive medical plans with Employee Assistance Program (EAP), health savings and flexible spending accounts, and dental and vision coverage options
  • Company Paid Short-term and Long-Term Disability Insurance
  • Traditional and Roth 401(K) plans
  • Professional development including up to $2,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications
  • Paid Flexible Time Off
  • 9 paid holidays