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Entry Level It Support Jobs in Virginia (NOW HIRING)

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

DBM GLOBAL INC

IT Support Technician

Lynchburg, VA

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary ...

Trustar Bank

IT Support Specialist

Mclean, VA

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Ocean Breeze Waterpark

IT Support

Virginia Beach, VA

$20.50 - $28/hr

Respond to user requests for support * Maintain and routinely service all hardware and software ... Experience in the field of information systems. * Computer skills including Microsoft Office, basic ...

DBM GLOBAL INC

IT Support Technician

Lynchburg, VA

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary ...

finnegan

IT Support Specialist

Reston, VA · On-site

$38.60 - $43.08/hr

Role Overview The IT Support Specialist is responsible for providing first level on-site end user support for issues involving firm provided hardware (desktop, laptop, and mobile) and software in a ...

Allan Myers, Inc

IT Support Technician

Fairfax, VA · On-site

$55K - $65K/yr

Support issues will range from account and device related issues to clearing of sessions to ... Associates or Bachelor's degree in Business or Information Technology, Computer Science ...

Allan Myers, Inc

IT Support Technician

Fairfax, VA

$55K - $65K/yr

Support issues will range from account and device related issues to clearing of sessions to ... Associates or Bachelor's degree in Business or Information Technology, Computer Science ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Virginia

Entry Level It Support information

See Virginia salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level it support in Virginia is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What are the most commonly searched types of It Support jobs in Virginia?

The most popular types of It Support jobs in Virginia are:

What are popular job titles related to Entry Level It Support jobs in Virginia?

For Entry Level It Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Virginia look for?

The top searched job categories for Entry Level It Support jobs in Virginia are:

What cities in Virginia are hiring for Entry Level It Support jobs?

Cities in Virginia with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Virginia as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,339 per year, or $18.4 per hour.

IT Support Specialist

Trustar Bank

Mclean, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank's target market area. Rapid consolidation in the Bank's target market has created an opportunity for a community-based commercial bank.
"At Trustar, our mission is to be your partner for financial success, to provide a sound investment for our shareholders, and to support our local community."
A viable market, sufficient capital, engaged leadership, and strong management are critical success factors for any financial institution. Service differentiates one bank from another. As a community bank, Trustar Bank's strategy is to be a personalized alternative to larger, super-regional financial institutions that increasingly dominate the Bank's primary market. Our mission statement emphasizes personal service, responsiveness, and a willingness to tailor products and services to meet the needs of our customers:
"Our unique approach to financial services and our 'can do' attitude sets us apart from our competition. At Trustar, our philosophy is to provide customized banking solutions and top-notch service that truly addresses your individual needs."
Trustar Bank is currently seeking an experienced IT Support Specialist who will provide support to end users on a variety of technology or systems related issues. This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow all established policies and procedures of the Bank.
Detailed Job Duties will include
  • Resolve escalated Tier 1 service desk tickets.
  • Open and manage service tickets with 3rd party vendors.
  • Troubleshoot hardware, software, network, and application issues.
  • Support Windows laptops, desktops, and mobile devices.
  • Manage printers, scanners, docking stations, and peripherals.
  • Monitor and manage disk space utilization across virtual machines, proactively identifying capacity issues and implementing corrective actions to maintain system performance and availability.
  • Support remote users and branch locations.
  • Provide administration and support for Citrix Virtual Apps and Desktops environments, troubleshooting escalated user access, performance, and connectivity issues.
  • Troubleshoot M365 Office suite such as Outlook, Teams, OneDrive, and SharePoint issues.
  • Manage mailbox permissions and distribution groups.
  • Support MFA and password resets.
  • Assist with Microsoft Entra ID (Azure AD) administration.
  • Enroll and manage mobile devices.
  • Monitor endpoint compliance.
  • Investigate endpoint security alerts.
  • Support antivirus and EDR platforms.
  • Troubleshoot LAN/WAN connectivity issues.
  • Support VPN access and remote connectivity.
  • Diagnose DNS, DHCP, and TCP/IP problems.
  • Support onboarding and offboarding processes; new accounts and equipment.
  • Maintain user access controls.
  • Administer and maintain endpoint management platforms such as ManageEngine Endpoint Central and Microsoft Intune.
  • Maintain accurate asset tracking and inventory records within the organization's IT Asset Management (ITAM) system and Configuration Management Database (CMDB).
  • Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal.
  • Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures; monitor compliance and remediate failed installations.
  • Coordinate emergency and out-of-band security patch deployments.
  • Maintain endpoint security baselines and system configurations.
  • Support and troubleshoot SharePoint user provisioning, access management, and role-based security administration, service requests, and performance issues in accordance with established SLAs.
  • Provide support for enterprise mobile device management platforms such as Microsoft Intune. Troubleshoot escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity.
  • Perform other duties as assigned

Requirements include:
  • Bachelor's Degree in Information Technology or related field
  • Five or more years of experience in IT Field in corporate environment.
  • Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems.
  • Must be familiar with and have experience in PC and Peripheral installation and repairs.
  • Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments.
  • Thorough understanding of building systems.
  • Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat.
  • Good Interpersonal skills
  • An ability to prioritize multiple tasks
  • Ability to work independently
  • Excellent communications skills both written and verbal
  • Must rely on experience and judgment to plan and accomplish goals.
  • Proficiency in MS Office (Word and Excel)

Trustar Bank has grown rapidly since its start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to join a great Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position and a professional environment. We are an equal opportunity employer. Compensation commensurate with experience and background, range begins at $80,000.

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